Climb Channel Solutions NA

Customer Success Engineer

Climb Channel Solutions NA

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

SeniorLead

Tech Stack

CloudCyber Security

About the role

  • Serve as technical backbone for Customer Success Managers, providing pooled, non-billable on-demand technical and strategic support
  • Provide expert technical guidance to CSMs on strategic tasks for Delinea’s products (except FastPath)
  • Assist in resolving stuck support cases, bugs, or feature requests by liaising with internal teams and communicating updates primarily through CSMs
  • Engage in customer-facing discussions when escalated, ensuring CSM remains primary contact
  • Focus on specific issues rather than customers; disengage when issue resolved
  • Promote knowledge transfer and coach CSMs to reduce reliance on CSE support
  • Collaborate with CSM managers and Director of Technical Success to prioritize requests
  • Document interactions, resolutions, and best practices to internal knowledge bases
  • Maintain boundaries to avoid overlapping with Professional Services; no billable implementations or long-term customer assignments

Requirements

  • 8-10 yrs related experience
  • BA degree STEM focus or equivalent
  • Preferred cybersecurity experience in the identity space