Technical Customer Success

• Serve as technical backbone for Customer Success Managers, providing pooled, non-billable on-demand technical and strategic support
• Provide expert technical guidance to CSMs on strategic tasks for Delinea’s products (except FastPath)
• Assist in resolving stuck support cases, bugs, or feature requests by liaising with internal teams and communicating updates primarily through CSMs
• Engage in customer-facing discussions when escalated, ensuring CSM remains primary contact
• Focus on specific issues rather than customers; disengage when issue resolved
• Promote knowledge transfer and coach CSMs to reduce reliance on CSE support
• Collaborate with CSM managers and Director of Technical Success to prioritize requests
• Document interactions, resolutions, and best practices to internal knowledge bases
• Maintain boundaries to avoid overlapping with Professional Services; no billable implementations or long-term customer assignments

Customer Success Engineer

Job Level

Tech Stack

About the role

Requirements