Climb Channel Solutions NA

Lead IT Support Specialist

Climb Channel Solutions NA

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

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Job Level

Senior

Tech Stack

MacOSServiceNowVMwareVoIP

About the role

  • Perform daily system monitoring, verifying the integrity and availability of hardware, server resources, systems, and key processes; review system and application logs to ensure operational stability.
  • Provide OS, application, hardware, VoIP, and collaboration support for on-site and remote users, serving as a senior escalation point for complex issues.
  • Deliver high-touch, white-glove technical support to executive leadership, including proactive troubleshooting, confidentiality, and rapid response.
  • Provide advanced audio/video conferencing and meeting room support, ensuring seamless executive meetings, presentations, and hybrid collaboration sessions.
  • Perform desktop/laptop hardware upgrades and manage hardware and software inventory lifecycle processes.
  • Ensure seamless employee onboarding and offboarding, including account provisioning, executive-level device preparation, basic training, and directory maintenance.
  • Create and maintain organized system documentation, improve IT-related processes, and contribute to project planning, deployment, maintenance, and decommissioning of IT systems.

Requirements

  • 5–8+ years of experience in IT support, systems administration, or a related technical role, including direct executive-level support
  • Advanced hands-on hardware, software, and network troubleshooting experience across Windows and macOS environments
  • Strong experience supporting collaboration platforms including Microsoft Teams (including Teams Rooms), Zoom, webinar platforms, and executive audio/video conferencing systems
  • Demonstrated ability to provide white-glove, high-touch support to senior leadership with professionalism, discretion, and urgency
  • Experience with VoIP systems, VDI environments (e.g., Windows 365), and enterprise workstation platforms (Dell, Lenovo, Surface, and Apple devices)
  • Familiarity with virtualization technologies such as VMware Workstation or Hyper-V
  • Working knowledge of PowerShell scripting, Windows task scheduling, and backup/recovery methodologies
  • Experience with Help Desk service management platforms (e.g., Zendesk, JSM, ServiceNow)
  • Strong understanding of remote access technologies and modern endpoint management concepts
  • Willingness to respond to critical incidents or executive support needs outside standard business hours
  • Relevant certifications such as A+, Network+, Server+, MCP, or equivalent experience preferred
  • Exceptional interpersonal, written, and verbal communication skills with a polished executive presence
  • Highly self-motivated, detail-oriented, and capable of prioritizing effectively in high-pressure environments.
Benefits
  • Healthcare insurance
  • Pension/retirement matching
  • Comprehensive life insurance
  • Employee assistance program
  • Time off plans
  • Paid company holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
hardware troubleshootingsoftware troubleshootingnetwork troubleshootingWindows administrationmacOS administrationPowerShell scriptingbackup methodologiesrecovery methodologiesVoIP systemsvirtualization technologies
Soft Skills
interpersonal skillswritten communicationverbal communicationexecutive presenceself-motivateddetail-orientedprioritizationprofessionalismdiscretionurgency
Certifications
A+Network+Server+MCP