Associate Account Manager
Palo Alto Networks
CloudCyber Security
Technical Support Engineer III
Climb Channel Solutions NA
full-time
Posted on:
Origin: • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudCyber SecuritySQL
About the role
- Provide post-sale technical support to customers and partners
- Assess and document reported customer issues
- Formulate and communicate resolution plans
- Gather necessary information and resources
- Investigate and reproduce case scenarios
- Provide clear customer responses and document corrective actions
- Develop knowledge base articles and pre-written responses
- Provide consultation and mentoring to technical support engineers
- Troubleshoot technical customer issues and maintain clear, professional customer interaction
- Report directly to the Technical Support team manager
- Required to commute to the office 3 days per week (office based in Taguig City)
Requirements
- At least 3-4 years of proven relevant professional experience as a technical support engineer
- IT and System administration (minimum of 5 years)
- In depth knowledge and experience with cybersecurity products and solutions
- Networking, data transport and encryption knowledge
- Cloud infrastructure, machine, network and services virtualization experience
- Security concepts and methodologies
- Relational databases and SQL language proficiency
- PowerShell, Bash or other OS scripting languages
- Ability to work on-call hours as assigned
- Troubleshooting and problem deconstruction skills
- Strong written and verbal English communication skills
- Ability to work in diverse, international customer and team environments
- Able to communicate technical concepts at a professional level in multiple languages
- Trustworthy, self-motivated, and reliable
- Accountability, transparency, and ownership
- Organized and methodological with great attention to detail
- Would be ideal: proficiency in German, French, Spanish, Japanese, Arabic or Turkish
- Would be ideal: prior or current security clearance
