Climb Channel Solutions NA

Community Manager

Climb Channel Solutions NA

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

Cloud

About the role

  • Engage with customers in the Delinea community forum through posting, responding, campaigns, and gamification
  • Collaborate with cross-functional SMEs to create and execute a content calendar that helps customers unlock the value of their Delinea solution
  • Support customer events including virtual office hours, roundtables, webinars, and occasional in person user groups
  • Produce Delinea’s monthly customer newsletter
  • Day-to-day management of Delinea’s Secret Society community site (powered by Gainsight): user management, analytics, and integration with Delinea’s CRM
  • Facilitate conversations and QA, develop, manage, and organize content, and facilitate community events and communications to help customer admins optimize their use of the Delinea platform

Requirements

  • 2-4 years related experience in Community Management, Customer Success, Customer Marketing, or similar
  • BA degree or equivalent
  • Great written and in-person communication
  • Comfortable organizing and facilitating customer meetings and small events
  • Experience with product communications, customer communications, and customer storytelling/advocacy
  • Experience with SaaS, community platforms, and CRMs a plus
  • Cross-functionally minded and collaborative