Product Manager, Salesforce
Ford Motor Company
Cloud
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Respond promptly and professionally to customer and partner inquiries via email and helpdesk channels
- Ensure every interaction is efficient, effective, and customer-focused
- Provide troubleshooting support and guidance to help customers maximize their use of our products
- Collaborate with the R&D team, offering functional QA feedback and reporting product issues
- Conduct functional QA testing to help maintain product quality and reliability
- Develop and expand your knowledge of our products and services on an ongoing basis
- Generate and maintain management reports on support activities, customer issues, and task progress
- Provide clear visibility into daily and weekly progress of assigned tasks and customer support cases
- Adapt to flexible work schedules, including evenings, weekends, and public holidays as required
- Support other tasks or projects as assigned to meet team and business needs
Requirements
- Previous experience in a technical support, helpdesk, or customer service role
- Strong troubleshooting skills with the ability to diagnose and resolve technical issues effectively
- Excellent written and verbal communication skills in English; ability to simplify complex information for customers
- Highly organized with strong attention to detail and the ability to manage multiple cases simultaneously
- Collaborative mindset with experience working alongside cross-functional teams (e.g., R&D)
- Comfortable working in a dynamic environment with flexible schedules
- Proactive learner with a passion for technology and customer success
