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Technical Account Manager

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DevOps Engineer

• Define and implement SLIs, SLOs, and error budgets for critical CloudBlue services to ensure reliability and performance
• Influence system architecture with a strong focus on reliability, scalability, and operability, designing systems for fault tolerance, graceful degradation, and self-healing
• Reduce operational toil by identifying opportunities for automation and process improvement
• Design and operate CloudBlue’s observability stack across metrics, logs, and traces using tools such as Datadog, Grafana, and Elastic Stack
• Develop actionable alerting strategies and dashboards that provide clear insight into platform and business health
• Design and maintain high-availability architectures, implementing redundancy, failover, and disaster recovery strategies across regions and availability zones
• Conduct capacity planning, load testing, and performance optimization to ensure platform stability and scalability
• Act as a senior responder during production incidents, leading incident coordination, communication, and service restoration
• Own blameless postmortems and drive improvements that reduce incident frequency, MTTR, and customer impact
• Improve reliability of Kubernetes-based platforms through health checks, autoscaling strategies, rollout safety, and resilience testing
• Partner with engineering and DevOps teams to improve deployment safety, rollback strategies, and platform reliability
• Maintain runbooks and operational documentation, and promote SRE best practices across engineering teams
• Support other tasks or projects as assigned to meet team and business needs

Site Reliability Engineer

French

• Provide technical support via phone, email/tickets, and chat
• Resolve customers’ web technology issues by explaining web hosting components and offering clear, actionable guidance
• Troubleshoot and resolve advanced website and email issues
• Install, configure, maintain, and fix errors for content management systems like WordPress
• Explain DNS settings and web design tools in a way customers can understand
• Address and escalate pre-sales, sales, and billing inquiries as needed
• Schedule and conduct callbacks to ensure a smooth support experience
• Deliver an outstanding customer experience and help maintain high satisfaction levels
• Support other tasks or projects as assigned to meet team and business needs

Web Hosting Support, English, French

Full-stack Engineer

• Architect and operate backend services driving complex billing logic and transaction processing
• Develop Python-based APIs and services, leveraging AI-assisted tools to accelerate delivery and quality
• Own features end-to-end, from initial design and technical scoping through implementation, testing, deployment, and ongoing production support, ensuring high quality, scalability, and maintainability
• Drive AI adoption across the platform by identifying opportunities to integrate AI into backend services and workflows, and developing AI-powered solutions that improve automation, efficiency, and developer productivity
• Develop and support single-page applications (SPAs) using Vue, contributing to frontend components that enable seamless interaction with backend services and APIs
• Collaborate within small, cross-functional engineering teams to deliver features iteratively, contributing to design discussions, code reviews, and shared ownership of system architecture and quality
• Work closely with Product Managers and other CloudBlue teams to translate business requirements into technical solutions, align on priorities, and ensure successful delivery of platform capabilities
• Partner with your Engineering Manager on growth and career development
• Support other tasks or projects as assigned to meet team and business needs

Technical Account Manager

Site Reliability Engineer

Web Hosting Support, English, French

Senior Software Engineer, Billing Platform