Web Hosting Support, English, French

HostPapa

Web Hosting Support Specialist at HostPapa helping customers via phone, email, and chat with web technology issues. Strong support role requiring communication in English and French.

Posted 6/30/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for web technologies, including troubleshooting website and email issues, and effectively communicating solutions to customers in both English and French. Proficient in managing content management systems like WordPress and delivering exceptional customer service.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting SkillsWordPress ManagementBilingual Communication (English and French)Customer Service Background

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingWeb HostingContent Management SystemsDNS SettingsEmail Systems

Soft Skills

Communication SkillsCustomer Experience Focus

Tools & Technologies

Web Design ToolsHelpdesk Software

Industry Keywords

Technical SupportHelpdeskCustomer Service

Tech Stack

Tools & technologies

DNSWordPress

About the role

Key responsibilities & impact

Provide technical support via phone, email/tickets, and chat
Resolve customers’ web technology issues by explaining web hosting components and offering clear, actionable guidance
Troubleshoot and resolve advanced website and email issues
Install, configure, maintain, and fix errors for content management systems like WordPress
Explain DNS settings and web design tools in a way customers can understand
Address and escalate pre-sales, sales, and billing inquiries as needed
Schedule and conduct callbacks to ensure a smooth support experience
Deliver an outstanding customer experience and help maintain high satisfaction levels
Support other tasks or projects as assigned to meet team and business needs

Requirements

What you’ll need

Experience in a technical support or helpdesk role
Strong troubleshooting skills, especially for websites and email systems
Solid communication skills in English and French (written and verbal)
Experience with web hosting platforms is a strong plus
A customer service background or a related tech role is an asset

Benefits

Comp & perks

Work from anywhere - this is a remote opportunity
A competitive salary that values you and your unique skill sets
Career advancement & professional development opportunities to help you reach your full potential
Flexible work arrangements to support work/life balance