Collections Specialist – Leasing and Finance
Clicklease
Collections Representative, Bilingual
Clicklease
full-time
Posted on:
Origin: • 🇺🇸 United States • Utah
Visit company websiteSalary
💰 $40,000 - $50,000 per year
Job Level
JuniorMid-Level
About the role
- Partnering with lessees to understand the reason for account delinquency and evaluating the customer’s financial situation
- Negotiating full payments or structured repayment terms based on customer capability
- Consistently learning and applying operational policies and State & Federal regulations governing collections
- Demonstrating professionalism and empathy during every customer interaction while occasionally exercising assertiveness when required
- Managing structured workdays with monitored calls for quality and accuracy
- Demonstrating strong organizational and time management skills to achieve department productivity metrics
- Completing other duties as assigned by leadership
- Schedule: Monday - Friday with a rotating Saturday for weekend coverage.
Requirements
- 2+ years of experience in a high-volume collections or account recovery role
- Strong verbal communication skills and intermediate-level writing ability
- Ability to remain courteous and professional when working with past-due customers
- Capacity to follow instructions from leadership and proactively solve problems
- Self-motivated and organized; able to work independently or collaboratively as part of a team
- Fluent in English and Spanish — both written and verbal communication
- High school diploma or equivalent (preferred)
- Legally authorized to work in the United States (application asks)
- Ability to work Monday through Friday with occasional Saturday shifts
- Comfortable working on-site with potential for future WFH eligibility
