Client Service Representative
Innovetive Petcare
Salary
💰 $20 - $24 per hour
Job Level
Mid-LevelSenior
About the role
- Support the company’s accounts receivable function by ensuring timely and accurate processing of customer payments and collection activities
- Maintain up-to-date records of outstanding accounts, send reminders, and assist with resolution of overdue invoices
- Request and pursue payment on delinquent accounts via communication with the account holder
- Send friendly reminder emails for prior month invoices
- Research customer payment discrepancies and past-due amounts
- Research customer credits (journal entries, overpayments, credit memos)
- Generate and distribute monthly customer statements
- Maintain logs of payment promises and pertinent account details; schedule follow-up communication with the account holder
- Deliver special billing instruction invoices
- Generate consolidated invoices as requested by customers
- Complete AR related cases
- Monitor and manage the accounts receivable inbox as needed
- Meet with assigned sales rep(s) weekly or bi-weekly
- Take and return incoming calls
- Attend AR daily team meetings, biweekly finance/sales ops/IT meetings, and monthly company-wide team meetings
- Generate SOPs to document current procedures and update them, as needed.
- Performs other duties as assigned
Requirements
- High school diploma or equivalent required
- Ability to read, write, and speak English proficiently
- No prior collections experience required, but preferred
- Excellent organizational skills and attention to detail
- Excellent written and verbal communication skills
- Ability to communicate with account holders courteously
- Self-motivated and coachable
- Able to handle confidential information
- Proficient with Microsoft Office Suite or similar software
- NetSuite experience preferred
