Vcheck

Collections

• Support the company’s accounts receivable function by ensuring timely and accurate processing of customer payments and collection activities
• Maintain up-to-date records of outstanding accounts, send reminders, and assist with resolution of overdue invoices
• Request and pursue payment on delinquent accounts via communication with the account holder
• Send friendly reminder emails for prior month invoices
• Research customer payment discrepancies and past-due amounts
• Research customer credits (journal entries, overpayments, credit memos)
• Generate and distribute monthly customer statements
• Maintain logs of payment promises and pertinent account details; schedule follow-up communication with the account holder
• Deliver special billing instruction invoices
• Generate consolidated invoices as requested by customers
• Complete AR related cases
• Monitor and manage the accounts receivable inbox as needed
• Meet with assigned sales rep(s) weekly or bi-weekly
• Take and return incoming calls
• Attend AR daily team meetings, biweekly finance/sales ops/IT meetings, and monthly company-wide team meetings
• Generate SOPs to document current procedures and update them, as needed.
• Performs other duties as assigned

Collections Clerk

Operations

• Oversee VI’s data and ensure everything is properly entered and maintained in Jira and Float
• Establish monthly reporting on productivity, capacity, product mix, vendor spend, and language needs
• Review, revise, improve and track KPIs for teams conducting VI investigations
• Participate in meetings and discussions on process changes (Salesforce, Jira, automation, shared resources)
• Direct and support day-to-day operations management with investigations leadership to ensure capacity and efficient tasking
• Implement new policies/procedures and SOPs for team scalability
• Scope new VI opportunities by identifying jurisdictions, subject ID, and vendor needs
• Update due dates and move status to customer success completed; coordinate with Sales and Customer Success on missing info
• Input projects into scheduler (Float) and case management (Jira); assign projects based on capacity, language, scope, PTO
• Handle vendor communications and tasking for open-source projects; upload vendor costs and reports to Jira and SharePoint
• Approve all Vendor invoices for VI and provide timelines to accounts payable; ensure invoices match Jira records
• Other duties as assigned by management

Senior Manager, VI Operations

Manager

• Oversee daily operations of the Due Diligence department, including workflow management, resource allocation, and troubleshooting complex investigative challenges.
• Lead and mentor a team of Associate Managers and Leads, fostering their professional development and ensuring consistent performance across all investigative teams.
• Serve as a primary point of escalation for Associate Managers and their teams regarding intricate investigations, client inquiries, and operational issues.
• Strategically plan and optimize workflow processes to enhance efficiency, eliminate bottlenecks, and ensure timely completion of all investigations.
• Develop, track, and analyze comprehensive Key Performance Indicator (KPI) metrics for the entire Due Diligence department, providing regular reports to senior leadership.
• Conduct performance reviews and provide constructive feedback to Associate Managers, identifying trends and implementing strategies for continuous improvement across individual contributors and teams.
• Establish and maintain a regular meeting schedule with Associate Managers, including bi-weekly 1:1s and monthly team meetings, to discuss performance, challenges, and departmental goals.
• Drive the implementation and establishment of new department initiatives, collaborating directly with senior leadership to align with organizational objectives.
• Partner with project teams to ensure the Due Diligence function's alignment with solution scope and to maintain stringent requirements traceability for all projects.
• Oversee and, as needed, personally conduct detailed public record due diligence investigations on individuals and entities for critical investment and lending purposes, ensuring accuracy and compliance.
• Ensure the production of accurate, precise reporting across the department, consistently meeting and exceeding established KPIs and client expectations.
• Manage and cultivate relationships with outside third-party firms for document retrieval, court runner services, and specialized research, ensuring efficient and effective support for investigations.
• Contribute to the development and refinement of departmental policies, procedures, and best practices, ensuring compliance with all relevant regulations, including FCRA.
• Perform other duties as assigned

Due Diligence Manager

Sales Development Rep

• Be the leading voice introducing Vcheck to executives across the US
• Create, identify, and qualify new sales leads and educate the market about Vcheck's services
• Initiate contact with potential customers through cold calling, emailing, direct mail and social media touches
• Anticipate needs by studying services and conducting market research to identify new leads
• Present service information to customers and create relationships to identify needs and qualify interest/viability
• Move solid leads through the marketing funnel, connect them with salespeople, and arrange meetings/emails/phone calls
• Collaborate with sales teams and bring innovative lead generation ideas to weekly meetings
• Learn from seasoned, high-performing sales executives and perform other duties as assigned

Sales Development Representative

SEO Marketing

• Conduct in-depth technical SEO audits and present clear action plans
• Optimize Core Web Vitals and overall site speed using tools like Google PageSpeed Insights
• Implement and manage structured data/schema markup
• Identify and resolve issues with crawl errors, broken links, redirects, and duplicate content
• Improve site architecture and internal linking to support SEO goals
• Work with our developers (or directly within our Wordpress CMS) to implement backend SEO fixes
• Monitor Google Search Console, GA4, and SEO tools to track improvements and flag new issues
• Ensure our site remains aligned with best practices during any design or content updates

Technical SEO Specialist

DevOps Engineer

• Design, implement, and manage cloud infrastructure using AWS and Terraform
• Develop and maintain CI/CD pipelines using tools like GitHub Actions, Jenkins, or GitLab CI
• Monitor system performance and implement cost optimization strategies across cloud services
• Automate infrastructure provisioning, configuration, and deployments
• Collaborate with development and security teams to ensure secure and scalable systems
• Troubleshoot infrastructure issues and ensure high availability and reliability
• Document infrastructure and DevOps processes for internal teams

Collections Clerk

Senior Manager, VI Operations

Due Diligence Manager

Sales Development Representative

Technical SEO Specialist

Senior Software Engineer, DevOps