Patient Account Representative Lead
SSM Health
Patient Service Specialist
Cleveland Clinic
full-time
Posted on:
Location: Ohio • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Deliver an exceptional experience to patients, families and visitors, assist with scheduling and pre-registration, MyChart enrollment and visit preparations, perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and departure desk activities, screening and scheduling of interpreter services, enter and maintain confidential patient information, recruit, enroll and educate patients on MyChart and Appointment Pass, investigate triage and resolve patient issues using HEART model, create a welcome professional environment, interact with patients and ensure stellar experiences.
Requirements
- High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and one year of experience OR Bachelor’s Degree
- Preferred: Knowledge of medical terminology
- Physical Requirements: Dexterity sufficient to operate a PC and other office equipment. Requires extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision. Must be able to navigate various locations and function in a fast-paced, hectic environment. Ability to lift and transport up to 25 pounds.
- Personal Protective Equipment: Follows standard precautions using personal protective equipment as required.
