About the role
- First point of contact for prospective customers looking to arrange coverage for their pets
- Provide expert advice and support during the policy purchase process
- Conduct conversations — by phone or via digital chat
- Manage inquiries, deals, and customer information using CRM systems
Requirements
- Several years of experience advising customers on pet insurance products
- Familiar with CRM systems such as BSI, HubSpot, or similar
- Strong listening skills and clear communication
- Reliability and empathy
- Flexible work arrangement with office and remote options
- Subsidy for the Deutschlandticket (public transport pass)
- Discounted gym memberships
- Option to bring your dog to the office
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
strong listening skillsclear communicationreliabilityempathy