Clearwave Fiber

Manager

• Oversee day-to-day facility operations across offices, warehouses, yards, and field locations, including maintenance, repairs, utilities, access control, and site readiness
• Manage vendors, service contracts, invoices, and operating budgets while driving service quality and cost control across locations in multiple states
• Ensure compliance with applicable safety, environmental, fire/life safety, ADA, and other regulatory requirements, including inspections, permits, and incident documentation
• Coordinate site openings, moves, expansions, consolidations, decommissions, and capital improvement projects across the portfolio
• Lead site searches and support lease negotiations, renewals, and real estate coordination in partnership with operations, construction, fleet, finance, and legal teams
• Maintain facility records, provide leadership updates, and serve as a primary point of contact for facility-related issues

Facilities Manager

• Lead site selection efforts for huts, cabinets, POPs, wireless asset, and related network infrastructure based on engineering, access, power, route, and construction requirements
• Manage site securing activities, including landlord engagement, site negotiations, lease coordination, easements, licenses, rights of entry, and other agreements required to establish site control
• Oversee wireless asset ground lease management and support wireless infrastructure initiatives, including compound access, site modifications, landlord coordination, decommissioning of unprofitable wireless assets and compliance with lease obligations
• Coordinate feasibility reviews, zoning, permitting, municipal approvals, utility coordination, and land-use requirements to support timely infrastructure deployment
• Manage the development and construction process for huts, cabinets, pads, fencing, and other field infrastructure from pre-construction through deployment readiness
• Create and manage project plans, schedules, objectives, procedures, and performance standards for multiple infrastructure projects across multiple markets
• Track deliverables, due dates, and project risks, and ensure mitigation plans are in place for site acquisition, permitting, and construction milestones
• Partner closely with engineering, operations, legal, finance, sales, and other internal teams to align site development and infrastructure execution with company goals
• Manage third-party vendors, consultants, landlords, and permitting or construction partners to ensure deliverables meet scope, schedule, budget, and quality expectations
• Keep leadership informed of project status, critical developments, lease issues, permitting risks, and changes that may affect deployment schedules
• Maintain accurate trackers, documentation, agreements, construction records, and status reporting for site development and infrastructure activities
• Regular travel required for site walks, field visits, stakeholder meetings, and project oversight
• Ability to support a fast-paced, demanding work schedule that may include early mornings, evenings, weekends, or after-hours coordination as needed
• Ability to handle constructive feedback and high-stress situations in a professional manner

Manager, Infrastructure

• Develop and maintain strong working relationships with municipal leaders, council members, permitting offices, government agencies, chambers of commerce, economic development organizations, and other community stakeholders.
• Serve as a primary Clearwave Fiber representative and municipal point-of-contact within assigned markets.
• Attend and represent Clearwave Fiber independently at council meetings, public hearings, community forums, chamber events, and other civic engagements.
• Help lead and coordinate municipal engagement workstreams in partnership with the Director of Government Relations.
• Support local permitting, right-of-way, and governmental escalation efforts by partnering closely with internal construction, engineering, operations, and legal/regulatory teams.
• Maintain regular communication cadence with municipal stakeholders to provide project updates, address concerns, and reinforce Clearwave Fiber’s reputation as a responsible community partner.
• Assist in identifying, tracking, and resolving municipal or regulatory risks that could impact construction timelines.
• Coordinate cross-functionally to ensure alignment between government relations activities and broader market deployment objectives.
• Support evaluation and coordination of external consultants, legal counsel, lobbying partners, or government relations agencies as needed.
• Monitor competitor and overbuilder activity, municipal developments, and broader telecommunications industry trends across target markets.
• Help develop market intelligence reporting, stakeholder tracking tools, dashboards, and internal updates for leadership.
• Prepare presentations, briefing materials, and regular updates for senior leadership and internal stakeholders.

Senior Manager, Government Relations

IT Support

• Acquire and/or coordinate the acquisition of all permits needed to enable construction activities.
• Maintain compliance with all applicable Federal, State and Local rules and regulations and company-established standards.
• Maintain communication with the authorities having jurisdiction of the Rights-of-Way in order to manage each permit acquisition process.
• Submit Permit Applications State DOT and Railroad crossings.
• Coordinate with field personnel to ensure manner of crossing and installation is compliant by State, Federal, and Local Standards.
• Coordinate with CAD Tech to prioritize permits needing drawn up and ensuring received drawing meets entity standards.
• Keep track of all upcoming, submitted and completed permit applications, communicating to all relevant teams when crossings are approved.
• Process completed permits as required by entity.
• Process utility verification requests.
• Administrative Contact for Utility Relocations.
• Process Easement Encroachments & Vacations.

OSP Permit Specialist I

Mechanical Engineer

• Perform design and cost estimates for new-build and over-build of Clearwave Fiber's OSP facilities.
• Utilize GIS-based field and drafting tools for field operations such as taking field notes and drafting.
• Submit permits and obtain financial approval on given projects.
• Support senior engineers in planning and managing schedules, and identify resource gaps.
• Develop overall OSP system design for new developments and over-builds.
• Prepare cost estimates, manage project financials, and perform financial true-ups.
• Maintain detailed assignment documents of fiber projects and communicate with Facility Engineers.
• Evaluate new OSP products and designs for implementation.
• Assist in the preparation of the annual engineering budget.
• Manage purchase orders and vendor invoices.
• Initiate OSP work orders for construction.
• Use CAD design software to produce fiber designs and bill of materials.
• Forecast service demands to develop short, medium, and long-range plans.
• Provide mapping technicians with updates on current new development land base.
• Perform aerial plant engineering, including make ready and pole loading analysis.
• Conduct engineering for OSP underground networks.
• Prepare permits related to ROW, Railroad, and DOTs.
• Perform QC work in the field.
• Provide input on best practices, permit processes, construction methods, and telecom products.
• Perform other related duties as assigned for effective departmental operations.

OSP Design Engineer

Inside Sales

• Follow an assumptive sales process to uncover customer needs, present solutions, and handle objections with confidence.
• Engage directly with customers via phone, email, chat, and other digital platforms.
• Drive revenue growth by meeting and exceeding sales goals and performance metrics.
• Build rapport and trust with prospective customers, creating an excellent customer experience.
• Stay sharp—participate in training and product updates to confidently communicate value propositions and competitive advantages.
• Work closely with peers and leadership to support team initiatives and foster a collaborative environment.
• Embrace flexibility—this role requires availability for variable schedules, including evenings, weekends, and occasional overtime.
• Make outbound calls when directed.
• Follow up on leads and sales to ensure installation.

Inside Sales Associate – Residential, SMB

Business Analyst

• Responsible for managing and optimizing contact center resources through forecasting, scheduling, intraday management, and performance analysis.
• Develop short- and long-term contact volume forecasts using historical data, seasonality, and business drivers.
• Build staffing and capacity models aligned to service level, ASA, abandonment, and occupancy targets.
• Adjust forecasts based on marketing initiatives, outages, promotions, and business growth.
• Maintain and update agent schedules in Genesys Cloud WFM.
• Track schedule adherence, conformance, and shrinkage assumptions.
• Monitor queues, agent status, and staffing levels throughout the day.
• Identify intraday performance variances and escalate risks to leadership.
• Produce daily, weekly, and monthly workforce management reports and performance insights.
• Partner with Operations, Training, and CC Administration teams.

Workforce Management Analyst

Sales

• Own and deliver a team based sales quota, holding direct accountability for revenue attainment, pipeline health, and forecast accuracy.
• Lead and manage field sales and account management teams to achieve territory revenue targets and growth objectives.
• Execute commercial sales strategies that drive customer acquisition, expansion, and long term account value.
• Actively manage sales pipeline and field activity to ensure opportunities progress efficiently through the sales cycle.
• Participate directly in key and complex sales opportunities to advance deals, remove obstacles, and reinforce selling standards.
• Spend a significant portion of time in the field conducting regular ride outs with sales representatives.
• Observe real world selling behaviors and provide in the moment coaching focused on activity quality, execution, and conversion.
• Reinforce consistent use of sales process, tools, and CRM hygiene through hands on leadership.
• Develop sales talent through ongoing coaching, performance feedback, and targeted skill development.
• Ensure adherence to company sales processes, including CRM usage, opportunity management, pricing discipline, and business case approvals tied to fiber investment and construction.
• Partner with Sales Operations, Marketing, Product, Construction, and Engineering to support deal execution and scalable growth.
• Maintain active engagement within assigned communities to strengthen brand presence and uncover new business opportunities.
• Deliver accurate weekly and monthly sales forecasts tied to field activity and pipeline health.
• Track and manage key performance indicators including activity levels, conversion rates, and attainment.
• Monitor competitive dynamics and market conditions to inform pricing, positioning, and discount recommendations.
• Recruit, onboard, train, and develop field sales talent within the assigned territory.
• Set clear expectations for activity, performance, and professional growth.
• Conduct regular performance evaluations and address performance gaps with urgency and structure.

Manager, Commercial Sales

Customer Retention Specialist

• Define and own the enterprise retention strategy, churn targets, and roadmap
• Lead the evolution from reactive save models to proactive, predictive retention programs
• Identify and size churn drivers and LTV impact across segments, markets, and customer journeys
• Translate insights into clear retention playbooks across: Save and cancel interactions, Winback strategies, Proactive outreach programs
• Leverage data and analytics to: Identify market and segment level churn drivers, Develop targeted remediation strategies, Enable trigger-based and predictive interventions
• Support and enable Loyalty Operations (save desk) by: Providing clear strategy and playbooks, Ensuring alignment on priorities and offers, Creating a structured feedback loop to continuously refine strategy based on execution
• Partner with Marketing to: Develop and optimize retention and winback offers, Execute targeted campaigns, Lead A/B testing and test-and-learn frameworks to improve performance
• Establish governance and performance tracking for: Save effectiveness, Offer performance, Revenue retained and durability, Proactive program lift
• Drive cross-functional alignment across Care, Digital, Sales, Product, and IT to ensure retention strategies are consistently executed and scaled

Director, Customer Loyalty – Churn Management

Operations

• Responsible for leading customer retention strategies and frontline save operations to reduce churn and maximize revenue retention
• Oversees daily performance of retention teams and ensures execution of effective save strategies
• Partners cross-functionally to enhance customer experience
• Manages daily operations, KPIs, and agent performance (conversion, saves, revenue retained, QA)
• Implements and enforces retention playbooks and offer strategies
• Diagnoses performance gaps and drives corrective actions
• Analyzes reporting, dashboards, and call listening to identify trends and root causes
• Partners with Marketing, Analytics, CX, and Product to refine offers, messaging, and save strategies
• Understands customer pain points and churn drivers across the lifecycle
• Balances short-term saves with long-term customer experience and loyalty outcomes
• Coaches frontline leaders and builds accountability cultures
• Leads through change in fast-paced or transforming environments
• Familiar with contact center technologies (ACD, WFM, QA tools) and CRM/billing platforms
• Incorporates VOC/NPS feedback into operational improvements

Senior Manager, Loyalty Operations

Support Engineer

• Supervise, mentor, and train Tier 2 technical support agents to meet call center goals.
• Act as the escalation point for complex customer inquiries, ensuring prompt and effective resolution.
• Develop and enforce call center policies and procedures aligned with corporate objectives.
• Monitor performance metrics (e.g., response times, resolution times, customer satisfaction scores), prepare reports, and implement corrective actions when needed.
• Lead special projects to enhance customer experience and drive process improvements.
• Ensure adherence to quality assurance standards, service level agreements (SLAs), and internal/external response time expectations through regular call quality reviews and process improvements.
• Collaborate with other departments to ensure seamless information sharing and resolve customer issues.
• Identify areas for process and system improvements, driving efficiencies in handling technical support issues.
• Create and maintain knowledge base articles and technical documentation for use by the team and end-users.
• Track and report on key performance metrics such as ticket resolution times, first-call resolution, and customer satisfaction; analyze technical support trends and recommend improvements or additional training as needed.
• Other duties as assigned.

Technical Support Supervisor

Project Manager

• Plan, initiate, manage and deliver end-to-end projects, for assigned initiatives including but not limited to network upgrades, service deployments, infrastructure installations, software/platform conversions, solution development and migrations
• Manage all aspects of assigned projects, including planning, scheduling, communication, change management, budgeting, and execution
• Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders
• Drive cross-functional collaboration across engineering, field operations, billing operations, customer systems, and field operations support teams
• Develop and maintain detailed project plans, schedules, and budgets to ensure timely and cost-effective delivery
• Identify and manage project dependencies and critical path
• Develop and maintain project budgets and forecasts, and ensure projects are completed within budget
• Proactively manage and document changes in project scope, identify potential issues, and devise contingency plans
• Monitor project progress and performance and communicate project status and updates to stakeholders in a timely and professional manner
• Conduct project post-mortems and create recommendation reports to identify successful and unsuccessful project elements
• Create and maintain superior project documentation, including project plans, status reports, action registers, deliverable matrices, RACIs, risk and issue logs
• Ensure compliance with company policies, procedures, and standards
• Support post-implementation reviews to assess project outcomes, capture lessons learned and drive continuous improvement
• Other duties as assigned.

• Overseeing the company’s safety programs and ensuring workforce safety
• Leading the company’s safety committee and developing safety protocols
• Ensuring compliance with federal, local and industry regulations
• Conducting safety training on various safety topics
• Managing safety audits, inspections, and risk assessments
• Investigating and reporting workplace accidents and safety violations
• Collaborating with HR to promote a culture of safety
• Preparing and maintaining safety reports

Safety Manager

• Establish and maintain relationships with municipalities, city councils, chambers of commerce, etc. in targeted markets.
• Actively manage pipeline of prospective markets and promote Clearwave Fiber.
• Assist in negotiation of agreements and market entry requirements.
• Provide actionable insights and recommendations to the Market Selection team.
• Monitor approved markets for relevant news or announcements.
• Identify and track residential and commercial developments.

Market Development Manager

Account Executive

• Meet homeowners in your assigned territory and close new internet customers
• Walk 3 to 5 miles a day outdoors, with a minimum of 5 hours in the field
• Complete up to 2 hours of follow up and administrative work from home each day
• Work a full-time schedule set with your manager
• Support one Saturday a month for events or installs
• Represent Clearwave with energy and integrity