Technical Support Engineer
PayNearMe
Tier 1 Support Analyst, Azure
Clearwater Analytics
full-time
Posted on:
Location: Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $55,000 - $60,000 per year
Job Level
Junior
Tech Stack
AzureCloudJavaScriptServiceNow
About the role
- Monitor ticketing system and respond to Azure-related support requests
- Perform basic triage and troubleshooting for virtual machines, resource availability, and access issues
- Escalate complex incidents to Tier 2 or engineering teams with thorough documentation and proper context
- Manage Azure-related user access, roles, and resource permissions
- Maintain accurate records of issues and resolutions in the ticketing system
Requirements
- 1–3 years of experience supporting Microsoft Azure environments
- Experience with a ticketing system (e.g., ServiceNow, ManageEngine, Zendesk)
- Experience working in a managed services or customer-facing role
- Microsoft Certified: Azure Fundamentals (AZ-900) or Azure Administrator Associate (AZ-104)
- Familiarity with ITIL practices or MSP support models
- Exposure to Microsoft 365 and hybrid cloud environments
- Familiarity with Azure Portal and related components and features
