Resident Experience Manager
LV Collective
Salary
💰 $65,000 - $80,000 per year
Job Level
Junior
About the role
- Respond to high volumes of customer communications (calls, texts, emails) within 15 minutes.
- Serve as the main point of contact for customers, technicians, vendors, and managers.
- Use scheduling software to dispatch and coordinate technicians across multiple projects.
- Accurately maintain customer records, job details, and invoicing data.
- Ensure follow-up and smooth service delivery through strong documentation practices.
- Adapt quickly to unexpected scheduling changes, customer issues, and technician availability.
- Support pricing and invoice accuracy.
Requirements
- Excellent communication skills (written & verbal) with a professional, responsive approach.
- 1+ year of experience in customer service, support, or dispatching.
- Ability to handle high communication volumes and multi-task effectively.
- Strong scheduling, documentation, and organizational skills.
- Detail-oriented with accurate data entry and record-keeping abilities.
- Strong time management and problem-solving skills with minimal supervision.
- Familiarity with home services (plumbing, HVAC, electrical, etc.) for effective scheduling.
- Confidence using scheduling/dispatch software.
- Prior experience in the home service industry (nice-to-have).
- Knowledge of dispatch platforms (e.g., ServiceTitan) (nice-to-have).
- Basic accounting or invoicing knowledge (nice-to-have).
- Experience with conflict resolution and customer de-escalation (nice-to-have).
- Geographic familiarity with the Dallas area (nice-to-have).
- Flexible availability outside standard work hours (nice-to-have).
- Collaborative and adaptable with new software tools (nice-to-have).
