Resident Experience Manager
LV Collective
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Be the go-to person for residents; cultivate strong relationships and build a community that feels like home.
- Proactively tackle resident concerns with professionalism, efficiency, and a smile; turn problems into opportunities.
- Develop creative and effective retention strategies with the Leasing Manager.
- Manage all community communication, including newsletters and timely emails.
- Conduct resident satisfaction surveys, analyze feedback, and drive improvements.
- Oversee the community’s online reputation, manage reviews and responses.
- Enforce community policies consistently and courteously; answer incoming calls professionally.
- Maintain accurate client records and update reports; ensure smooth behind-the-scenes operations.
- Collect rent and other fees; minimize delinquencies and process invoices and vendor payments.
- Assist in budget preparation, monitoring, and monthly financial report preparation; maintain accurate financial records.
- Plan and execute resident programming and events: budgeting, vendor coordination, marketing, on-site execution, and breakdown.
- Track event success and gather feedback to improve future events.
- Assist the Community Manager with daily operations; coordinate maintenance requests and follow up for completion.
- Conduct property inspections and identify areas for improvement; maintain organized resident files.
- Collaborate with leasing team to support leasing efforts and communicate with residents, vendors, and colleagues.
- Participate in Cardinal U and LV Collective training programs and maintain communication with leadership.
- Assist with other duties and special projects as assigned; availability to work evenings and weekends.
Requirements
- 2-3 years of customer service experience (Property Management experience is a bonus!)
- High School Diploma or equivalent.
- Exceptional communication skills—you’re warm, professional, and approachable.
- Basic computer skills: typing and writing ability for correspondence, reporting, etc.
- Proficiency in Microsoft Office and Google Suite applications
- Excellent communication and customer service skills.
- Understanding of financial reporting
- Can-do attitude; willing to work outside your job description
- Working knowledge of Entrata & Real Page Ops Tech Is preferred