Staff Product Marketing Manager, Care Partnerships
Headway
Spark
Principal Partner Success Manager
Clasp
full-time
Posted on:
Origin: • 🇺🇸 United States • Massachusetts
Visit company websiteSalary
💰 $110,000 - $155,000 per year
Job Level
Lead
Tech Stack
Spark
About the role
- Deliver high-energy, compelling partner engagements using storytelling, visuals, and real impact examples
- Push conversations beyond the present to uncover multi-year expansion opportunities and strategic growth
- Stay fluent in Clasp’s creative output, talent fulfillment roadmap, and performance metrics to credibly advise partners
- Partner with sales and implementation teams to streamline launches and ensure clarity from pre-sale through steady state
- Guide partners through onboarding, scoping, translating requirements into actionable builds, and deliver training/change management support
- Analyze partner metrics and feedback to identify risks and opportunities and optimize performance
- Present materials developed by internal teams with authority and context to demonstrate Clasp’s full value
- Serve as a subject matter expert and trusted advisor, conducting business reviews and regular touch points to enhance partner satisfaction and expansion
Requirements
- Experience in account management, customer success, management consulting, or other client/customer-facing role
- Proven problem-solving and analytical skills to identify partner challenges and risks and design effective solutions
- Relationship-building and communication skills with the ability to foster trust, understanding, and alignment across diverse audiences
- Excellent communication skills and the ability to think strategically while executing tactically
- Collaborative mindset with experience working across multiple departments to build cohesive strategies and implement cross-functional initiatives
- Adaptability and resilience to navigate the fast-paced, evolving landscape of a high-growth company
- Familiarity with education benefits, workforce development, or upskilling programs (nice to have)
- Experience working with human resources and/or talent acquisition stakeholders (nice to have)
- Understanding of healthcare industry (nice to have)
