Clasp

Customer Success Manager

• Deliver high-energy, compelling partner engagements using storytelling, visuals, and real impact examples
• Push conversations beyond the present to uncover multi-year expansion opportunities and strategic growth
• Stay fluent in Clasp’s creative output, talent fulfillment roadmap, and performance metrics to credibly advise partners
• Partner with sales and implementation teams to streamline launches and ensure clarity from pre-sale through steady state
• Guide partners through onboarding, scoping, translating requirements into actionable builds, and deliver training/change management support
• Analyze partner metrics and feedback to identify risks and opportunities and optimize performance
• Present materials developed by internal teams with authority and context to demonstrate Clasp’s full value
• Serve as a subject matter expert and trusted advisor, conducting business reviews and regular touch points to enhance partner satisfaction and expansion

Principal Partner Success Manager