Clasp

Sales

• Coach, mentor, and develop sales reps to improve performance across win rates, deal size, and cycle times.
• Establish and maintain a structured call review and feedback process to drive continuous improvement.
• Partner with the Marketing team to align pipeline creation, reporting, and B2B sales tactics.
• Analyze sales data to identify patterns, gaps, and opportunities for optimization.
• Lead weekly pipeline and forecast reviews, ensuring accountability across the team.
• Support enterprise-level sales opportunities as an executive sponsor and deal strategist.
• Collaborate with Partner Success to ensure customer insights inform sales messaging and process improvements.
• Represent Clasp at conferences, networking events, and with prospective enterprise customers.
• Drive alignment between sales team tactics and company-wide revenue goals.

Senior Manager, B2B Sales

Customer Success Manager

• Drive Enthusiasm and Advocacy: Deliver high-energy, compelling partner engagements—using storytelling, visuals, and real impact examples to make partners excited about Clasp’s creativity.
• Champion Strategic Growth: Push conversations beyond the present. Ask deeper questions about multi-year goals, hiring strategies, and industry shifts to uncover expansion opportunities.
• Know the Work: Stay fluent in the details of Clasp’s creative output, talent fulfillment roadmap, and performance metrics, so you can credibly advise partners.
• Facilitate Onboarding and Alignment: Partner with sales and implementation teams to streamline launches, ensuring clarity and consistency from pre-sale through steady state.
• Lead Technical Problem-Solving and Enablement: Guide partners through onboarding, scoping, and translating requirements into actionable builds; deliver training and change management support to ensure adoption and long-term impact.
• Monitor and Optimize Performance: Analyze partner metrics and feedback to identify risks and opportunities, balancing long-term strategy with responsive day-to-day support.
• Collaborate Cross-Functionally: Present materials developed by internal teams with authority and context, ensuring partners see the full value of Clasp’s work.
• Act as a Trusted Advisor: Serve as a subject matter expert, offering training and insights to maximize the value partners derive from Clasp’s services
• Partner Engagement: Conduct high-impact business reviews and regular touch points to enhance partner satisfaction and expand Clasp’s value

Operations

• Own end-to-end repayment operations, ensuring accuracy, timeliness, and compliance.
• Oversee monthly repayment cycles: QA repayment schedules, validate rosters, and deliver accurate repayment invoices to our partners.
• Manage manual exceptions (e.g., pay-by-phone with loan servicers), track exceptions, and help identify trends or inefficiencies to inform process improvements.
• Handle escalations such as reversals, failed transactions, and late employer funding; design playbooks to standardize responses.
• Advocate for gaps in our platform and collaborate with Product to scope and test platform improvements.
• Partner with Finance to reconcile employer funds and repayment confirmations.
• Support Partner Success to ensure smooth employer repayment operations and resolve partner-related issues.
• Build and maintain standard operating procedure with a lens to continuously identify opportunities to improve efficiency and scalability.

Operations Manager

Business Development Rep

• Establish, nurture, consistently drive momentum, and reinforce value in our relationships with schools, associations, and student organizations to build a consistent pipeline of potential program participants.
• Support lead generation efforts, leveraging both digital and traditional recruitment channels.
• Monitor and analyze campaign performance, making data-driven adjustments to maximize results.
• Manage outreach pipelines, track progress, and collaborate with the Growth & Talent Fulfillment team to ensure alignment on goals.
• Be our boots-on-the-ground presence at virtual and in-person recruiting events to support student conversion efforts Maintain detailed records of school outreach and progress within the CRM system.
• Collaborate with internal teams to align outreach and engagement efforts with broader company goals.

Business Development Representative

• Deliver high-energy, compelling partner engagements using storytelling, visuals, and real impact examples
• Push conversations beyond the present to uncover multi-year expansion opportunities and strategic growth
• Stay fluent in Clasp’s creative output, talent fulfillment roadmap, and performance metrics to credibly advise partners
• Partner with sales and implementation teams to streamline launches and ensure clarity from pre-sale through steady state
• Guide partners through onboarding, scoping, translating requirements into actionable builds, and deliver training/change management support
• Analyze partner metrics and feedback to identify risks and opportunities and optimize performance
• Present materials developed by internal teams with authority and context to demonstrate Clasp’s full value
• Serve as a subject matter expert and trusted advisor, conducting business reviews and regular touch points to enhance partner satisfaction and expansion

Senior Manager, B2B Sales

Customer Success Manager

Operations Manager

Business Development Representative

Business Development Representative

Principal Partner Success Manager