Clarivate

Digital Account Manager

Clarivate

full-time

Posted on:

Location Type: Hybrid

Location: Mexico City • 🇲🇽 Mexico

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Job Level

Mid-LevelSenior

Tech Stack

SFDC

About the role

  • Act as the product and usage expert for EndNote and RefWorks, with a strong understanding of client workflows, use cases, and value drivers.
  • Translate customer pain points into solutions, demonstrating how Clarivate products deliver measurable value.
  • Achieve/exceed territory sales plan by meeting retention and new business targets (subscription and transactional).
  • Forecast accurately to your direct manager with ongoing communication throughout each month.
  • Work efficiently with customers and leads by following Clarivate’s sales cycle and defined Salesforce processes.
  • Maintain a strong understanding of competitor products and articulate differentiation strategies.
  • Build long-term relationships in the academic, government, non-profit, and corporate sectors within Latin America and Canada.
  • Maintain adequate telephone, email, and MS Teams meeting volumes as defined by Sales Management.
  • Create and update account profiles, actively hunt for new business, provide quotes, set up demonstrations, and book deals in Salesforce.com.
  • Share customer insights, product knowledge, and sales best practices across the team.

Requirements

  • Bachelor’s degree (4-year undergraduate) or equivalent relevant work experience
  • 5+ years of sales experience, including at least 1 year in inside sales, with a proven success record
  • Native or bi-lingual professional proficiency in both Spanish and English (spoken and written)
  • 1+ year(s) of Salesforce.com, MS Office (Word, PowerPoint, Excel) experience
  • Proficiency in French (preferred)
  • 3+ years of software sales or subscription-based platforms sales experience (preferred)
Benefits
  • Health insurance
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
sales experienceinside salessoftware salessubscription-based platforms salescustomer insightsaccount profilesdemonstrationsquotations
Soft skills
communicationrelationship buildingcustomer serviceproblem solvingforecasting
Certifications
Bachelor’s degree
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