Account Manager

• Act as the product and usage expert for EndNote and RefWorks, with a strong understanding of client workflows, use cases, and value drivers.
• Translate customer pain points into solutions, demonstrating how Clarivate products deliver measurable value.
• Achieve/exceed territory sales plan by meeting retention and new business targets (subscription and transactional).
• Forecast accurately to your direct manager with ongoing communication throughout each month.
• Work efficiently with customers and leads by following Clarivate’s sales cycle and defined Salesforce processes.
• Maintain a strong understanding of competitor products and articulate differentiation strategies.
• Build long-term relationships in the academic, government, non-profit, and corporate sectors within Latin America and Canada.
• Maintain adequate telephone, email, and MS Teams meeting volumes as defined by Sales Management.
• Create and update account profiles, actively hunt for new business, provide quotes, set up demonstrations, and book deals in Salesforce.com.
• Share customer insights, product knowledge, and sales best practices across the team.

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