Account Manager

• Identifying and developing new partnerships with media and Affiliates (e.g., KOLs, influencers, and other local crypto leaders), to attract first-time-depositors and trades;
• Identifying and developing new partnerships with Brokers and enhancing Crypto.com’s broker program. Also maintaining and growing relationships with current brokers;
• Identifying and reaching out to VIP clients;
• Maintaining the existing KOLs relationship and performance;
• Providing timely, satisfactory, and trustworthy customer service and issue resolution to Crypto.com's Affiliates, Brokers and VIPs, proactively liaising with Crypto.com's internal team, as well as providing improvement recommendations to Crypto.com's management team;
• Keeping up with the latest trends on social media, such as YouTube, TikTok, etc., and within the Blockchain influencer community;
• Attend Conferences, represent crypto.com engaging with Affiliates, Brokers and VIPs, increasing awareness of our products and services;
• Conducting community reach activities, attend crypto community gatherings, meetings to expand and deepen our institutional footprint;
• Researching on market & competitor trends in the crypto space;
• Drafting and closing client or partnership agreements;
• Maintaining ongoing contact with Affiliates, Brokers and VIP clients, keeping track of client feedback, and recommending product improvements.

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