Clarium

Customer Support

• Own the end-to-end Customer Success lifecycle, including implementation, onboarding, ongoing change management, adoption, renewals, support and overall customer satisfaction for enterprise customers.
• Ensure success across diverse customer environments by accelerating adoption and engagement among both centralized teams and distributed end users to deliver measurable value.
• Build and scale a world-class Customer Success function, including hiring, coaching, and developing a team committed to exceptional customer outcomes and long-term partnership.
• Lead executive-facing engagement cadences such as QBRs, ensuring alignment on goals, performance, and roadmap while reinforcing Clarium’s role as a trusted, strategic platform.
• Collaborate closely with the executive team to provide actionable product feedback, influence product roadmap decisions, and contribute to company-wide leadership initiatives.
• Establish strong relationships with key customers, understanding their needs, challenges, and objectives. Drive initiatives to enhance customer satisfaction, loyalty, and advocacy.

Head of Customer Experience

Full-stack Engineer

• Write high-quality, well-tested, maintainable code
• Design, build, and maintain backend APIs and frontend components for end-user facing features
• Collaborate with internal product managers and customers to align product development with real-world needs

Senior Fullstack Engineer

Backend Engineer

• Write high-quality, well-tested, maintainable code
• Design and build services and APIs for end-user product functionality
• Design and build event-driven data processing workflows
• Scale systems for reliability, performance, and growth
• Collaborate with internal product managers and customers to align product development with real-world needs

Senior Backend Engineer

Engineer

• Own the technical side of customer data integrations for hospital systems
• Work directly with customers to understand their systems and bring integrations into production
• Design reliable ingestion and transformation workflows
• Partner with data engineers and product managers to iterate on customer data feeds
• Ensure integrations are correct and production-ready
• Build reusable connectors and internal tools for faster integrations

Head of Customer Experience

Senior Fullstack Engineer

Senior Backend Engineer

Forward Deployed Engineer, Data