Clarium

Director

• Design and operationalize a repeatable ROI framework for prospects and customers
• Serve as a cross-functional leader influencing GTM strategy, product direction and customer growth initiatives through measurable customer value outcomes.
• Develop a technical assessment methodology for evaluating prospective and existing customers, identifying fit, readiness, and value potential, while generating insights that inform Clarium's ideal customer profile as the dataset matures.
• Partner with Sales and Marketing to strengthen our commercial value narrative
• Establish pre- and post-implementation baselines for each customer to measure realized outcomes, and aggregate trends and insights across the portfolio to identify patterns in value delivery.
• Create an initial value realization dashboard in collaboration with Product and Data teams
• Enable Customer Experience teams to lead ROI-driven QBRs and executive conversations. In the near term, this means building the collateral, dashboards, and narrative scaffolding directly; over time, the goal is equipping the team to own this capability independently as the function scales.Translate operational and product outcomes into executive-level narratives that support customer expansion, retention and strategic decision-making.
• Participate in advanced sales cycles, including executive-level prospect meetings, on-site presentations, and strategic ROI discussions with prospective customers
• Help shape requirements for AI-driven and agentic workflow capabilities by translating customer operational patterns and value outcomes into scalable product intelligence
• Identify opportunities to improve expansion, retention, and long-term customer value
• Build the systems, processes, and eventually team structure needed to scale the function
• Influence product roadmap decisions based on measurable customer outcomes
• Drive measurable improvements in customer expansion and retention
• Establish Value Realization as a core capability across the organization
• This role is expected to evolve as the company scales, with opportunities to shape broader customer strategy, partnerships, commercial operations and value intelligence capabilities over time.

Director, Value Realization

Manager

• Drive net revenue retention across a portfolio of 5–7 enterprise accounts totaling $2-6M in contract value.
• Serve as the primary strategic point of contact for assigned healthcare accounts, driving proactive engagement and long-term account health
• Build relationships across operational, managerial, and executive stakeholders, engaging Clarium leadership to strengthen strategic alignment when necessary
• Lead monthly executive engagement and quarterly business reviews (QBRs) to showcase outcomes, highlight value, and identify risks and opportunities for growth
• Conduct regular check-ins, health reviews, and success planning discussions with client teams
• Coordinate tactical customer needs while maintaining a strategic view of account success
• Partner with customers to define success goals and measure progress toward adoption, ROI, and satisfaction
• Monitor usage data, performance metrics, and health scores; provide insights and recommendations to maximize platform impact
• Identify risks such as low adoption or dissatisfaction early, and collaborate with internal teams on remediation plans
• Champion Clarium's best practice standards with customers, actively steering toward proven approaches that accelerate time-to-value
• Surface and codify customer best practices to strengthen and evolve best practices over time
• Ensure customers are realizing measurable operational and business value from Clarium’s platform
• Collaborate closely with Implementation, Support, Product, and Engineering teams to improve user adoption and resolve client issues, streamlining the customer experience
• Serve as the voice of the customer internally, translating patterns in adoption, friction, and unmet needs into structured product insights that inform roadmap prioritization.
• Provide structured and prioritized customer needs to Product and Engineering to influence roadmap priorities
• Partner cross-functionally to improve internal customer success processes as the company scales
• Identify and align adoption, expansion, and upsell opportunities in collaboration with Sales
• Cultivate customer advocates who can share success stories, enable public case studies, and act as references
• Drive long-term client engagement by reinforcing the value of Clarium’s solutions across the enterprise

Strategic Customer Success Manager

AI Engineer

• Build and maintain components of Clarium's master data enrichment pipeline, the system that classifies and enriches every product flowing through our platform
• Design and own classification and entity resolution workflows that combine deterministic logic and LLMs for production data processing
• Build and operate evaluation harnesses, label sets, and regression suites (we use Braintrust) to measure and improve pipeline quality with confidence
• Write production Python and SQL; the majority of your time will be spent in code, not in configuration tools
• Analyze complex datasets using statistics and ML to surface actionable insights and inform pipeline improvements
• Proactively audit data for quality issues; find the problems no one else has noticed yet, diagnose root causes, and ship fixes

AI Engineer – Data Intelligence

Full-stack Engineer

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