Strategic Customer Success Manager

Clarium

Strategic Customer Success Manager driving user adoption and client engagement in healthcare. Building partnerships and guiding clients toward measurable outcomes with Clarium's AI-powered platform.

Posted 6/3/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $150,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Drive net revenue retention across a portfolio of 5–7 enterprise accounts totaling $2-6M in contract value.
Serve as the primary strategic point of contact for assigned healthcare accounts, driving proactive engagement and long-term account health
Build relationships across operational, managerial, and executive stakeholders, engaging Clarium leadership to strengthen strategic alignment when necessary
Lead monthly executive engagement and quarterly business reviews (QBRs) to showcase outcomes, highlight value, and identify risks and opportunities for growth
Conduct regular check-ins, health reviews, and success planning discussions with client teams
Coordinate tactical customer needs while maintaining a strategic view of account success
Partner with customers to define success goals and measure progress toward adoption, ROI, and satisfaction
Monitor usage data, performance metrics, and health scores; provide insights and recommendations to maximize platform impact
Identify risks such as low adoption or dissatisfaction early, and collaborate with internal teams on remediation plans
Champion Clarium's best practice standards with customers, actively steering toward proven approaches that accelerate time-to-value
Surface and codify customer best practices to strengthen and evolve best practices over time
Ensure customers are realizing measurable operational and business value from Clarium’s platform
Collaborate closely with Implementation, Support, Product, and Engineering teams to improve user adoption and resolve client issues, streamlining the customer experience
Serve as the voice of the customer internally, translating patterns in adoption, friction, and unmet needs into structured product insights that inform roadmap prioritization.
Provide structured and prioritized customer needs to Product and Engineering to influence roadmap priorities
Partner cross-functionally to improve internal customer success processes as the company scales
Identify and align adoption, expansion, and upsell opportunities in collaboration with Sales
Cultivate customer advocates who can share success stories, enable public case studies, and act as references
Drive long-term client engagement by reinforcing the value of Clarium’s solutions across the enterprise

Requirements

What you’ll need

Bachelor’s degree in Business, Healthcare Administration, Supply Chain, Information Systems, or related field (or equivalent experience)
5–8 years of experience in customer success, account management, or a SaaS client-facing role
Experience managing relationships with executive-level stakeholders at customer accounts
Experience supporting healthcare, supply chain, or ERP workflows
Experience managing commercial relationships and outcomes
Excellent communication, relationship-building, and organizational skills
Strong problem-solving ability and comfort working cross-functionally
Track record of operating effectively in a fast-paced healthcare technology startup
Comfortable balancing strategic thinking with hands-on execution
Highly proactive with a strong sense of ownership and accountability.

Benefits

Comp & perks

Incentive Stock Options proportionate to your salary
Fully remote, with a NYC co-working space available; 20–25% travel expected for on-site executive engagements, QBRs, and account health visits.
Unlimited PTO
Top-tier health, vision, and dental benefits
401K
The opportunity to build on a strong foundational team with deep data and engineering roots at a stage where your work genuinely shapes the product

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementSaaShealthcare workflowssupply chainERPperformance metricsROI measurementadoption strategiesrisk identification

Soft Skills

communicationrelationship-buildingorganizational skillsproblem-solvingstrategic thinkingproactivityownershipaccountabilitycollaborationengagement

Certifications

Bachelor’s degree