Clario

Project Manager

• Responsible for project managing the translations development of electronic solutions for all languages in assigned studies
• Establishes and maintains scope, provides recommendations, oversees the translations project budget
• Manages the translations providers supporting the study
• Assists with screenshot development and proofreading, troubleshoots errors and communicates to appropriate PM’s, Development and SQE
• Conducts a quality control check on all internal and external deliverables
• Manages the overall screenshot development and proofing process
• Communicates issues to PDE and SQE team to ensure proper resolution and quality internal and external deliverables
• Project Ownership managing both internal and external clients, copyright holders and vendors
• Manages all client facing meetings and emails, communicates directly with client, CRO and vendors regarding timelines, study requirements, and scope changes
• Provides direct support to Project Manager and Relationship Managers regarding translations timelines, complexities, author/copyright holder management, methodology requirement and the overall rollout of languages taking into account EC/IRB submission support, and SIV rollouts
• Sets up projects directly with translations providers
• Provides SME advice to clients related to linguistic validation, and EC submission strategies
• Manages and troubleshoots technical issues related to all components that impacts translations build, testing and release with internal Clario teams
• In addition, manages vendor training on technical files used to create software translations
• Assists with training of new team members, SME mentors/facilities training based on subject/need
• Translation Vendor Management: manages project deliverables & timelines on a per project basis
• Assists with continuous improvement initiatives - cost follow ups, process, document templates, etc.
• Ensures practices (internal & external) and procedures meet the regulatory compliance standards for Good Clinical Practices
• Facilitates client-facing meetings: manages overall client communication regarding all aspects of the CSTL cycle
• Helps support EC/IRB submission requirements, directs client on linguistic validation efforts, educates client on copyright holder requirements
• Helps manage and reduce client escalations regarding translations
• Fully manages translation study budgets, escalating issues to finance and management as appropriate
• Assists in completion and investigation of CAPA's both internal and external
• Develops training and provides guidance on Translations related procedures (within Dept.)
• Provides instrument and library support & development, providing deliverables
• Project Manages License Procurement Activities, Rater Training, and any other specialized offerings.

Translations Project Manager

Customer Success Manager

• Build and maintain strong, trusted relationships with key client stakeholders, establishing appropriate governance structures for assigned accounts
• Serve as the primary strategic point of contact for designated clients across all Clario business units
• Partner with clients to understand business needs and objectives, and collaborate with Sales and Operations to develop and execute account strategies
• Act as the voice of the customer internally, ensuring expectations are aligned and managed effectively
• Support client education on Clario products and services to enable growth and maximize value
• Translate client feedback into proactive actions to improve Net Promoter Score (NPS), retention, and renewals
• Support cross‐sell and upsell opportunities by leveraging strong client relationships in partnership with Sales
• Monitor overall account health, including SLAs, KPIs, and deliverables, and proactively mitigate risks
• Ensure timely and effective issue resolution with a focus on minimizing impact to patients and service end users
• Partner with clients and internal teams to drive continuous improvement and innovative solutions
• Foster long‐term partnerships and convert key contacts into promoters of the Clario brand
• Measure success through relationship health (NPS and relationship depth), account performance, and commercial outcomes including revenue growth and profitability

Client Success Director

Clinical Operations

• Support Clinical Project Managers in drafting project documentation and reviewing presentations
• Participate in project meetings, training sessions, and client calls
• Read and interpret clinical protocol documents
• Liaise with cross-functional teams to ensure timely delivery of study milestones
• Monitor internal data flow and task completion within agreed timelines
• Respond to inquiries professionally and promptly
• Communicate project status updates to clients
• Verify imaging protocol compliance and manage related queries
• Act as Project Manager when assigned PM is unavailable
• Mentor and support Operations team members; provide feedback to Operations Manager
• Follow up on outstanding items such as missing data or incomplete documentation
• Assist in resolving client issues and serve as an additional point of contact
• Adhere to Standard Operating Procedures (SOPs) and regulatory guidelines (GCP, ICH, FDA)
• Contribute to SOP and process document updates and operational improvements

Assistant Clinical Project Manager

Artificial Intelligence

• Partner with executive leadership to define product architecture, company vision, and long‑term technical strategy, prioritizing AI-driven modernization across the platform
• Translate strategic objectives into actionable global R&D roadmaps, identifying key opportunities for Generative AI and predictive modeling to enhance endpoint collection
• Lead global, multidisciplinary software development and engineering test teams to deliver high‑quality, well‑architected solutions that incorporate AI/ML frameworks
• Balance innovation and operational excellence by maintaining existing platforms while expanding next‑generation, AI-augmented product offerings
• Own global R&D budget planning and resource management, ensuring adequate investment in AI infrastructure, data science talent, and emerging tech
• Foster a high‑performance culture focused on technical excellence, innovation, accountability, and the ethical application of AI in clinical settings
• Oversee administrative R&D functions, including talent acquisition for specialized AI/ML roles, professional development, and technical training
• Ensure rigorous compliance with SOPs and SWIs, promoting consistent quality and regulatory adherence for AI-enabled medical software
• Act as a senior escalation point between customers, Operations, and Engineering, integrating feedback into the software development lifecycle to refine AI model performance
• Provide transparent reporting on delivery status, risk mitigation, and the ROI of AI/ML initiatives
• Build and manage strategic relationships with technology partners and vendors to enhance internal AI capabilities and cloud-native services

Head of R&D – AI Integrations

Medical writer

• Create, edit/proofread, and finalize Expert Cardiac Safety Reports based on the output of the statistical analysis (Tables, Listings, and Figures) and the final conclusions of the Scientific team
• Work with the Statistical team to create, edit/proofread, and finalize the Statistical Analysis Plan(s)
• Manage Individual assigned project tasks and timelines once a study reaches the scientific reporting phase
• Interpret and incorporate key information from the appropriate source documents (e.g., study protocol, investigator’s brochure, scope of work, and internal study plan documents)
• Use subject area knowledge of clinical trial design, Clario products, and standard statistical analyses methods to write background sections of documents
• Insert statistical outputs into reports, interpret results, and write text for results sections, discussion, and summary as directed by the subject matter expert and/or statistical team, and circulate internally for review
• Edit, format, create and check hyperlinks, and perform medical writing quality control check of documents prior to sharing with the client
• Anticipate challenges or delays, and communicate status to project managers and statistical/scientific team
• Contribute to the team-level tracker
• Lead the medical writing aspects of the document revision process, both internally and with clients, including participating in teleconferences with clients as requested
• Work with the Statistical and Scientific teams to help sponsors with the development of synopsis and protocols for the cardiac safety component
• Overall management of Medical Writing timelines of all deliverables in terms of Expert Cardiac Safety Reports, Statistical Analysis Plans, and other outputs as needed.
• Understand FDA/EMA regulations in regard to clinical trial reporting
• Create and maintain document templates and an internal style guide with standards based on industry best practices AMA style guide, and ICH/FDA/EMA guidance and regulations, as well as train and instruct the team in the use of templates and guidelines
• Lead or Attend regularly scheduled cross-functional planning meetings
• Contribute to manuscripts and/or scientific presentations through ongoing medical writing support
• Train new team members and perform other duties, assignments, or special projects as time and/or circumstances necessitate
• Evaluate department strategy, identify gaps, and initiate improvements in document creation processes
• Conduct onboarding and training on Medical Writing team/practices of staff
• Assist with the development, coordination, maintenance & enforcement of quality standard compliance, including creating SOPs, SWIs, Playbook/Checklists and Templates for team deliverables

Biostatistics Medical Writer

Financial Planning and Analysis

• Serve as a key financial business partner for assigned segment leadership, including support for Research & Development.
• Support the preparation of forecasting packages, trend analyses, and scenario models to guide business planning.
• Investigate and explain material variances to budget, forecast, and prior periods for managers and senior business leaders.
• Assist in building and consolidating annual budget plans for functional and business segment leaders.
• Create and maintain cost models to analyze product and departmental margin performance.
• Develop and deliver timely, accurate, and actionable ad hoc financial and operational reports as requested.
• Support the successful completion of accounting and finance projects; assist with process optimization and documentation.
• Provide analytical support to the CFO and Finance leadership team on strategic and operational initiatives.
• Contribute to establishing, enhancing, and enforcing department standards and financial governance practices.
• Identify opportunities to improve reporting efficiency, automate repetitive tasks, and strengthen financial insights.
• Perform other related duties as assigned and participate in company-sponsored training.

Financial Analyst

Product Manager

• Define and execute a market‑backed product and solution strategy grounded in deep industry knowledge of patient‑driven solutions
• Create and maintain a clear understanding of customer and market needs across internal teams through effective communication and collaboration
• Shape patient‑centric product solutions, including strategic and tactical roadmaps and delivery plans
• Partner with cross‑functional teams and external stakeholders to deliver against planned objectives while optimizing customer and business value
• Ensure assigned products meet financial performance targets, including revenue growth and profitability
• Lead and support activities related to product discovery, market research, and voice‑of‑customer initiatives
• Translate complex information into clear, compelling product narratives for internal and external audiences

Technical Project Manager

• Support the planning, setup, monitoring, and closeout phases of assigned studies
• Work directly with clinical trial sites using varied communication methods to enable a smooth startup, conduct, and closeout of Clario services
• Partner with internal stakeholders to understand project requirements and guide efficient delivery using Clario’s existing product suite, identifying enhancement needs when appropriate
• Ensure study issues are identified, tracked, escalated when necessary, and resolved effectively and in a timely manner
• Configure and troubleshoot technical implementations of Clario data collection platforms and devices
• Serve as the point of contact and escalation partner for assigned sites and customers requiring support
• Deliver study‑specific training to sites and support project management tasks that enable study success
• Develop and update study documentation to address customer needs and process improvements
• Manage distribution, tracking, and oversight of study equipment
• Create, distribute, and analyze study‑related reports that support site performance and data quality
• Identify potential risks, develop mitigation strategies, and escalate concerns appropriately
• Foster collaboration and effective communication across internal and external teams to meet study timelines and contractual obligations
• Apply structured problem‑solving approaches to customer issues and maintain documentation ensuring timely resolution
• Troubleshoot site issues related to Clario products, solutions, or devices and support defect tracking and root‑cause resolution
• Support the site certification program through direct engagement, consulting, and training
• Configure study devices for testing and replicate issues to support troubleshooting
• Serve as a technical subject matter expert for Clario products, including backend environments, and participate in new product implementations and enhancements

Technical Delivery Manager

Data Engineer

• Design, develop, and maintain scalable software architectures and data pipelines that integrate with analytical and operational systems.
• Write clean, reusable, and well‑tested Python code using frameworks such as Flask and related libraries.
• Leverage AI‑assisted development tools, including GitHub Copilot and LangChain, to design, build, and integrate LLM‑powered solutions such as retrieval‑augmented generation (RAG) pipelines, intelligent agents, and automated workflows using AWS Bedrock or similar services.
• Develop and optimize complex SQL across Oracle, MS SQL Server, PostgreSQL, and Snowflake, including procedures, functions, views, analytical functions, and dynamic SQL.
• Design and implement ETL pipelines using Snowflake and related data processing technologies.
• Implement scheduling and orchestration using Apache Airflow or similar workflow orchestration frameworks.
• Establish and maintain data quality frameworks, versioning, and governance practices to ensure data reliability, integrity, and compliance.
• Troubleshoot production issues and drive continuous improvement in software quality, performance, and reliability.
• Deploy, manage, and support solutions on AWS, including storage, compute, and pipeline services.
• Create source‑to‑target mappings and support data and code migration initiatives.
• Partner with stakeholders to gather requirements, translate business needs into technical solutions, and produce clear, well‑structured documentation.
• Collaborate with product managers, analysts, and cross‑functional teams to deliver data‑driven insights and reporting using tools such as Plotly and Power BI.

Lead Data Engineer – GenAI, LLM Applications

Procurement

• Develop and implement procurement strategies for IT categories, including software licenses, hardware, cloud services, and IT infrastructure
• Conduct market research and analysis to identify potential suppliers, assess market trends, and benchmark pricing to optimize purchasing decisions
• Lead contract negotiations with vendors to secure favorable terms and conditions, including pricing, service levels, and delivery schedules
• Manage supplier relationships to ensure adherence to contractual agreements, resolve issues or disputes, and drive continuous improvement initiatives
• Collaborate with cross‑functional teams, including IT, Finance, and Legal, to evaluate and select vendors based on business requirements, technical specifications, and budget constraints
• Develop and maintain procurement policies, procedures, and guidelines to ensure compliance with regulatory requirements and industry best practices
• Monitor procurement performance metrics, including cost savings, supplier performance, and contract compliance, and report key performance indicators to senior management
• Stay informed on emerging technologies, market trends, and regulatory changes impacting IT procurement and recommend strategic adjustments
• Provide leadership, guidance, and mentorship to junior procurement staff, fostering a culture of collaboration, accountability, and continuous learning
• Support strategic initiatives such as vendor consolidation, supplier diversity programs, and sustainability efforts to drive long‑term value and innovation

Procurement Category Manager, IT

AI Engineer

• Integrate AI solutions into existing business processes and workflows
• Identify high‑impact AI opportunities to improve efficiency and streamline operational delivery
• Track, measure, and report efficiency gains from AI model and solution implementation
• Support implementation, monitoring, and optimization of AI models and tools
• Lead business use‑case design for AI products, including development and maintenance of prompts and skills for generative AI models
• Drive adoption of AI technologies and tools across the business unit
• Provide business support to AI engineers, data scientists, and end users
• Document AI workflows, processes, and best practices
• Create and maintain a centralized repository of AI best practices, prompting guides, and internal success stories
• Troubleshoot AI system issues and escalate as needed
• Collaborate with Data Science, Operations, and Project Management teams to ensure successful AI project delivery
• Lead the strategy and expansion of automation initiatives across therapeutic areas
• Collaborate with Quality, Regulatory, and/or Legal partners to ensure compliant AI implementation
• Manage special projects and ensure completion of assigned deliverables
• Support and deliver training objectives for business users, including maintaining a dynamic training materials library
• Stay current with emerging AI tools, frameworks, and industry trends