Technical Delivery Manager

Clario

Technical Delivery Manager supporting high‑quality delivery of Clario’s technology and services for clinical trials. Collaborating with internal teams and clinical sites to ensure smooth operations and data collection processes.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Support the planning, setup, monitoring, and closeout phases of assigned studies
Work directly with clinical trial sites using varied communication methods to enable a smooth startup, conduct, and closeout of Clario services
Partner with internal stakeholders to understand project requirements and guide efficient delivery using Clario’s existing product suite, identifying enhancement needs when appropriate
Ensure study issues are identified, tracked, escalated when necessary, and resolved effectively and in a timely manner
Configure and troubleshoot technical implementations of Clario data collection platforms and devices
Serve as the point of contact and escalation partner for assigned sites and customers requiring support
Deliver study‑specific training to sites and support project management tasks that enable study success
Develop and update study documentation to address customer needs and process improvements
Manage distribution, tracking, and oversight of study equipment
Create, distribute, and analyze study‑related reports that support site performance and data quality
Identify potential risks, develop mitigation strategies, and escalate concerns appropriately
Foster collaboration and effective communication across internal and external teams to meet study timelines and contractual obligations
Apply structured problem‑solving approaches to customer issues and maintain documentation ensuring timely resolution
Troubleshoot site issues related to Clario products, solutions, or devices and support defect tracking and root‑cause resolution
Support the site certification program through direct engagement, consulting, and training
Configure study devices for testing and replicate issues to support troubleshooting
Serve as a technical subject matter expert for Clario products, including backend environments, and participate in new product implementations and enhancements

Requirements

What you’ll need

Bachelor’s degree or equivalent experience in project management, clinical research, or related field
3–5 years of project management experience within the pharmaceutical or related industry
Demonstrated expertise in the primary service line and experience supporting studies across multiple service lines
High proficiency with Clario products, software, and devices
Proven customer service skills and responsiveness to stakeholder needs
Strong organizational, interpersonal, time‑management, and prioritization capabilities
Excellent verbal and written communication skills, including the ability to communicate effectively in English
Working knowledge of Microsoft Office tools and an understanding of the pharmaceutical drug development process
Ability to travel approximately 20%

Benefits

Comp & perks

Competitive compensation
Medical, dental, and vision coverage
Flexible and paid time off
Remote and hybrid work options (if applicable based on arrangement)
Tuition reimbursement
Employee assistance and wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementclinical researchdata collection platformstroubleshootingproblem-solvingstudy documentationrisk managementstudy device configurationdefect trackingroot-cause resolution

Soft Skills

customer serviceorganizational skillsinterpersonal skillstime managementprioritizationverbal communicationwritten communicationcollaborationresponsivenessstakeholder engagement