Director, Merchandise Operations
Claire's
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $109,720 - $156,000 per year
Job Level
Lead
About the role
- Lead the operational execution of the merchandising strategy across all product categories, aligning with buying teams to ensure effective product launches, promotions, and seasonal rollouts.
- Design and implement streamlined processes and tools to improve efficiency within the buying team. Identify bottlenecks, recommend improvements, and ensure teams have the resources to execute effectively.
- Serve as the primary liaison between the merchandising, marketing, finance, and inventory planning teams to ensure alignment on sales targets, promotional strategies, and inventory levels.
- Partner with the planning and allocation teams to ensure the right product is in the right place at the right time. Oversee inventory levels and manage stock allocations to optimize turnover and minimize markdown risk.
- Develop and maintain key performance metrics for buying operations, providing insights and actionable data to drive decision-making. Regularly present reports to leadership on buying efficiency, inventory health, and operational costs.
- Work with the buying teams to enhance relationships with key vendors, ensuring strong terms, consistent supply, and optimal cost negotiations.
- Lead, mentor, and develop the merchandising operations team, fostering a culture of continuous improvement and accountability. Ensure alignment of team goals with overall company objectives.
- Oversee the budgeting and financial planning for merchandising operations. Track operational expenses and ensure the organization is maximizing ROI on merchandising initiatives.
Requirements
- Bachelor’s degree in Business, Merchandising, or a related field
- 8+ years of experience in retail buying, merchandising or merchandising operations
- Proven track record of success in operational leadership within a retail or e-commerce environment
- Strong analytical and problem-solving skills, with experience in performance metrics and data analysis
- Excellent communication and leadership skills, with the ability to manage and influence cross-functional teams
- Proficiency in merchandising systems, planning tools, and inventory management software
- Ability to adapt in a fast-paced, dynamic retail environment with evolving priorities
- Proficient in Microsoft Office
Benefits
- medical, dental, and vision insurance
- voluntary welfare plans
- bonus plan eligibility
- 401(k) match
- vacation time
- sick time* and paid leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
retail buyingmerchandising operationsperformance metricsdata analysisinventory management
Soft skills
analytical skillsproblem-solving skillscommunication skillsleadership skillscross-functional team management