CivicPlus

Solutions Engineer

• Act as subject matter expert for Agenda and Meeting Management product technology in sales presentations
• Support sales productivity, sales enablement, and customer evaluations by collaborating with sales teams
• Present technology in selling situations and lead discovery and demonstration phases for small to mid-market opportunities
• Provide product feedback to influence product roadmap and solicit client/internal feedback for service improvements
• Serve as technical expert for solution configuration, RFP responses, technical questions, and Knowledge Base management
• Create, configure, and run client sandbox environments for qualified proof of concept opportunities

Solutions Engineer I, Agenda and Meeting Management

Your Impact The Solutions Engineer I Role combines detailed technical knowledge with a dedication to the sales process and customer success. The Solutions Engineer I will support sales productivity, sales enablement, and customer evaluations by collaborating closely with sales teams to highlight how CivicPlus solutions meet customer needs. The Solutions Engineer I is responsible for supporting front-line staff in translating prospect and customer needs into compelling solutions. They will work directly with the Client Success and Sales Organizations and other identified departments to uncover customer needs, demonstrate proof of concepts and other product functionality as well as assist with technical questions and proposals. As a Solutions Engineer, you will: Be the subject matter expert in designated product technology and solutions and represent CivicPlus in Technical and Finalist presentations in partnership with the sales representative. Presents technology in selling situations where an overview of the solution is required. For small to mid-market opportunities be intimately involved in the deep discovery process, as well as the demonstration phase of the sales process, with the objective to gain the technical, business, and functional win in each sales cycle. Drive technical presentations at trade shows and conferences. Provide product feedback to Lead Solutions Engineers to help influence product roadmap based on market/customer requirements. Solicit feedback from clients & internal stakeholders to identify opportunities for improving & expanding service offerings Serve as the technical expert to provide guidance on solution configuration, provide technical response to RFPs and prospects, handle technical questions, and manage Knowledge Base. Prepare and conduct discovery workshops, discussions, and value-based use case demonstrations along with sales team for prospects, customers, and partners. Create, configure, and run client sandbox environments for qualified proof of concept opportunities.

Solutions Engineer I, Utility Billing

Sales Development Rep

Your Impact If you are looking to break into tech sales or bring your sales experience to a home for long term growth, you have come to the right place! Whether you are a recent grad, changing careers or looking to expand your sales career, our team has a rich history of developing and building successful sales professionals. How do we do it? Every employee is unique, and our leadership team coaches you to build a solid fundamental foundation and empowers you to build on your strengths to find your sales voice. Our team is competitive and loves to challenge each other but is also collaborative and supportive by sharing best practices and working together as a team. If you want to spend your day with peers who are committed to succeed, hungry to be coached, and have the mental toughness to embrace the grind, then we want to talk to you. Our ideal candidate is an individual looking for a rapid growth path through our SDR ranks from SDRI to SDRIII in 12-18 months, while they learn our industry and business and earn a promotion to an Account Executive, Account Manager or Sales Engineer role. This is a hybrid position, which involves working from our Manhattan, KS office location 2 to 3 days a week. About CivicPlus At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured. What You’ll Do As a Sales Development Representative, you will: Targeted outbound cold calling to government agencies to drive opportunities for the Account Executive team. Manage a pipeline of target prospects and learn to analyze and diagnose KPIs to drive performance efficiency Consistently achieve monthly qualified meeting quota

Sales Development Representative

Your Impact If you are looking to break into tech sales or bring your sales experience to a home for long term growth, you have come to the right place! Whether you are a recent grad, changing careers or looking to expand your sales career, our team has a rich history of developing and building successful sales professionals. How do we do it? Every employee is unique, and our leadership team coaches you to build a solid fundamental foundation and empowers you to build on your strengths to find their sales voice. Our team is competitive and loves to challenge each other but is also collaborative and supportive by sharing best practices and working together as a team. If you want to spend your day with peers who are committed to succeed, hungry to be coached, and have the mental toughness to embrace the grind, then we want to talk to you. Our ideal candidate is an individual looking for a rapid growth path through our SDR ranks from SDRI to SDRIII in 12-18 months, while they learn our industry and business and earn a promotion to an Account Executive, Account Manager or Sales Engineer role. About CivicPlus At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured. What You’ll Do As a Sales Development Representative, you will: Targeted outbound cold calling to government agencies to drive opportunities for the Account Executive team. Manage a pipeline of target prospects and learn to analyze and diagnose KPIs to drive performance efficiency Consistently achieve monthly qualified meeting quota What We’re Looking For We know that excellent candidates come from diverse backgrounds. Even if you don’t meet 100% of the listed requirements, we encourage you to apply! Preferred Qualifications: Strong communication skills via phone and email. Proven creative problem-solving approach and strong analytical skills. Strong desire and ability to move up within a sales organization. Why CivicPlus? Hear your teammates give you shoutouts for big wins in our Sales Sync Give virtual Tacos to your peers every day so they can buy cool swag Challenge yourself to earn various spiffs throughout the year Drive yourself to be a top earner on our team with an uncapped commission structure Company hosted events, happy hours and holiday events Get involved with one of our committees (DEIB, Great Workplace, Community Engagement, Wellness, Employee Resource Groups) Compensation and Benefits Salary: $45,000-$70,000 OTE based on set quotas and a full-time, 40-hour work week Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more Our Hiring Process Introductory call with Talent Acquisition Panel Interview with CivicPlus team members SPQ Assessment Offer Note: The process may vary slightly depending on the role. Additional Information CivicPlus is currently unable to provide visa sponsorship for this position now or in the future. Applicants must be authorized to work in the US. Equal Opportunity Commitment CivicPlus is proud to be an Equal Employment Opportunity employer. We celebrate and support diversity for the benefit of our employees, products, clients, and communities. Reasonable accommodations are available during the interview process. Please be aware of scammers who may fraudulently allege to be from CivicPlus. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment or request interviews via text message. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at recruiting@civicplus.com with any information you may have. Apply Apply Later ← Back to Careers Share LinkedIn Facebook Twitter Email Similar Jobs {{ job.title }} Powered by Jobvite

Customer Success Manager

• The Customer Success Manager plays a critical role in customer retention and satisfaction by effectively communicating our corporate value proposition to assist in driving new functionality and community engagement to existing customers.
• This role is responsible for maintaining ongoing relationships with customers by providing detailed knowledge and understanding on how to best use CivicPlus products.
• This role is also responsible for educating customers on usability of current functionality, possibilities for engaging citizens, new module availability, opportunity generation, and leading a variety of virtual customer meetings.
• Maintain the retention of our existing customer base with a high level of satisfaction.
• You will clearly and succinctly communicate our company’s value proposition through remote meetings, phone calls, and emails.
• Additionally, you will perform demonstrations of modules or new functionality, provide customers with resources to promote best practices for product use, and identify new sales opportunities during customer interactions.
• You will complete communications with assigned customers within the required timeframe , analyze and compile accurate responses for customer requests, and act as an escalation point for customer feedback or concerns.
• Other duties may be assigned as needed.
• If you are passionate about customer success and thrive in a dynamic environment, we would love to hear from you!