Civica US

Customer Experience Partner

Civica US

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Design and lead initiatives to enhance employee engagement, well-being, and experience across the UK business.
  • Turn engagement insights into actionable programmes, helping teams feel heard, valued, and supported.
  • Organise events, workshops, and activities that strengthen culture, communication, and collaboration.
  • Travel across the UK as required to engage with colleagues and stakeholders in person.
  • Collaborate with senior leadership to ensure alignment between engagement initiatives and strategic business goals.
  • Monitor and report on engagement metrics (e.g., Peakon), driving continuous improvement and celebrating successes.
  • Act as a visible, approachable champion for employees, fostering a positive and inclusive environment.

Requirements

  • Experience in employee experience, engagement, or organisational development roles.
  • Familiarity with public sector or mission-driven environments is highly desirable.
  • Creative, proactive, and solution-oriented with excellent communication and influencing skills.
  • Comfortable working in a fast-paced, high-visibility environment with senior stakeholders.
  • Ability to plan, prioritise, and manage multiple initiatives effectively.
  • Energetic, positive, and enthusiastic approach to people and culture.
Benefits
  • Time Off & Work-Life Balance
  • ✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! **✔ Days of Difference – Up to 3 extra days off for volunteering. **
  • Financial Well-being & Security **
  • ✔ Pension Contributions – 5% employer match to support your future. **✔ Income Protection – Up to 75% salary cover for long-term illness. **✔ Life Assurance – 4x salary tax-free lump sum. **✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).
  • Health & Perks **
  • ✔ Private Medical Insurance – Fast access to private healthcare. **✔ Health Cash Plan – Claim back physio, therapies & more. **✔ Dental Insurance – Cover for routine & emergency care.
  • ✔ Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles. **✔ Affinity Groups – Join employee-led communities. **✔ Bounty Bonus – Refer a friend & get rewarded.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
communication skillsinfluencing skillsproactivesolution-orientedplanningprioritisationmanagement of initiativespositive approachenergeticenthusiastic