Civic Marketplace

Revenue Operations Lead

Civic Marketplace

full-time

Posted on:

Origin:  • 🌎 Anywhere in the World

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Job Level

Senior

About the role

  • Serve as a cross-functional Revenue Operations architect partnering with CEO, product, engineering, sales, and customer success to design and institutionalize playbooks, tools, and systems
  • Codify and standardize vendor and agency onboarding, bid management, and shortlisting processes
  • Build internal frameworks for cross-functional collaboration, SLAs, and reporting
  • Lead scalable go-to-market execution in five new states
  • Establish metrics and dashboards that drive accountability and growth
  • Develop repeatable state-entry playbook including stakeholder engagement, compliance checklists, and local-market adaptations
  • Define milestone trackers, timeline templates, and launch operations; integrate with HubSpot dashboards and Asana workflows
  • Define SLAs and protocols, implement weekly reporting cadence, KPI dashboards, exception logs, and risk registers
  • Train internal teams on new playbooks, gather feedback, iterate, and deliver a comprehensive modular Operations Playbook

Requirements

  • 2–4 years of experience in operations, strategy, or consulting
  • Background in top-tier consulting or an MBA from a top-tier institution preferred
  • Experience with SaaS, marketplace platforms, or public-sector tech strongly preferred
  • Proven success in building and scaling operational systems across teams and geographies
  • Mastery of process mapping, documentation, and facilitation
  • Strong analytical skills with proficiency in dashboards and data-driven decisions
  • Excellent communicator with a knack for simplifying the complex
  • Self-starter with the ability to thrive in a dynamic, startup environment