Civic Marketplace

Account Manager

• Own supplier success & revenue retention
• Ensure suppliers see clear ROI through pipeline generation and contract wins
• Own retention (GRR) and expansion (NRR), with revenue growth as the output.
• Build and manage supplier relationships
• Act as the primary point of contact for suppliers on Civic Marketplace
• Develop strong, trust-based relationships with founders, sales leaders, and GTM teams
• Guide suppliers on how to position their offerings for public sector buyers
• Drive supplier performance on the platform
• Help suppliers improve their profiles, offerings, and responsiveness
• Advise on best practices for RFQs, shortlists, and cooperative contract positioning
• Proactively identify ways to increase supplier visibility and win rates
• Lead strategic reviews & insights
• Conduct regular business reviews with suppliers to assess performance and growth opportunities
• Provide data-driven insights on buyer behavior, demand trends, and procurement patterns
• Align supplier strategies with Civic Marketplace’s evolving product and marketplace dynamics
• Partner cross-functionally
• Collaborate with Customer Success, Product, and Partnerships teams to improve supplier experience
• Feed supplier insights into product development (e.g., onboarding, search, RFQ flows)
• Support go-to-market initiatives that drive supplier acquisition and engagement

Account Manager – Suppliers