Citi

Product Manager

• Responsible for the day to day management of executing to milestones and budget on multiple complex projects.
• Identify stakeholders and key organizations in order to build and manage relationships with each.
• Direct the creation of multiple work projects and manage their alignment to business goals.
• Lead the facilitation, coordination, and arbitration of cross-functional macro level topics within/across projects and with Senior Management.
• Lead the identification and drive resolution of issues, including those outside established projects of work.
• Work with stakeholders to ensure project scope definition meets business objectives.
• Work with Project Sponsor to ensure business case/cost benefit analysis is in line with business objectives.
• Drive adherence to project processes, procedures, methods, and standards for project delivery and leverage across the project.
• Assist project team in negotiating for resources owned by other departments in order ensure the project can be completed.
• Direct the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.
• Direct the identification of risks which impact project delivery and ensure mitigation strategies are developed and executed when necessary.
• Escalate program risks to the Program Director, or Program Sponsor, when appropriate.
• Applies advanced and comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.

Senior Product Owner – Conversions, Lending Platform Management

Software Engineer

• Conduct technical Proof-of-Work to evaluate new technologies and architectural patterns and subsequently implement successful findings into actual projects
• Conduct tasks related to feasibility studies, performance benchmarking, time and cost estimates, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas
• Participate in all phases of the development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
• Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
• Recommend and develop security measures in post-implementation analysis of business usage to ensure successful system design and functionality
• Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
• Ensure essential procedures are followed and help define operating standards and processes
• Serve as an advisor or coach to new or lower-level analysts
• Has the ability to operate with a limited level of direct supervision
• Can exercise independence of judgement and autonomy
• Acts as SME to senior stakeholders and/or other team members

Senior Applications Development Programmer Analyst

Sales

• Serve as a regional Small Business Banking subject matter expert, directly coaching Business Relationship Managers and Senior Business Bankers
• Coach and mentor Branch teams, Business Relationship Managers and Senior Business Bankers
• Support the Region in executing strategic sales plans
• Guide Business Relationship Managers and Senior Business Bankers in deepening existing client relationships
• Support Market Directors and Area Managers on implementing disciplined sales management processes
• Provide coaching on the credit process
• Coach Region and Area teams on consistent routines to drive results
• Champion cross-business collaboration to advance the One Citi strategy
• Partner with Market Directors and Area Managers to drive scalable execution of Business Banking strategies

Small Business Sales Coach

Operations

• Lead and develop a medium sized team of Fraud Agents
• Manage department projects/processes
• Analyze changes in Fraud trends/call volumes
• Resolve issues and minimize Fraud Loss
• Evaluate team’s performance

Senior Fraud Operations Supervisor

Vice President

• The Aircraft Cabin Attendant manages cabin services to ensure that the highest levels of safety, security and comfort are provided to passengers and crew.
• Ensures cabin safety and emergency equipment are maintained in accordance with Citi Aviation’s standards.
• Maintains fluency in aircraft emergency procedures and the normal and emergency operation of all cabin and galley systems.
• Delivers appropriate passenger briefings in accordance with Citi Aviation’s policy and applicable government regulations.
• Coordinates with flight deck crew all cabin activities as necessary for the safe and efficient execution of flight operations.
• Plans menus, procures and stows catering, prepares and serves meals for passengers and crew.
• Ensures passenger comfort and Cabin System interfaces are addressed in a positive manner.
• Assists with passenger seating and luggage stowage for passengers and crew.
• Performs other duties as assigned by the PIC or Chief Pilot.

Aircraft Cabin Attendant, Assistant Vice President

Backend Engineer

• Lead end-to-end application development, including systems analysis, design, development, testing, and deployment, in alignment with enterprise architecture standards
• Partner with multiple management and technology teams to ensure effective system integration and to identify and deliver enhancements supporting new products and process improvements
• Resolve high-impact, complex technical and business problems through in-depth analysis of business processes, system flows, and industry standards
• Design and maintain high-quality, scalable, and resilient Java-based applications supporting collections and financial platforms
• Establish and enforce development standards for coding, testing, debugging, deployment, and operational support
• Provide technical leadership and guidance to mid-level developers and analysts through mentoring, task allocation, and code reviews
• Design, develop, and deploy end-to-end Generative AI solutions for collections use cases, with hands-on experience delivering production-ready implementations
• Collaborate closely with AI/ML engineers to implement GenAI technologies, including retrieval-augmented generation (RAG) pipelines, vector databases, prompt engineering, and chatbot solutions
• Contribute directly to the codebase and participate in architectural and technical decision-making for GenAI-enabled applications
• Integrate GenAI solutions seamlessly into existing Java-based systems and enterprise workflows
• Support deployment, scalability, reliability, and maintainability of AI-enabled solutions in production environments
• Contribute to the development and optimization of real-time and streaming AI solutions
• Stay current with advancements in generative AI and proactively share best practices, patterns, and knowledge with the team
• Work closely with business stakeholders to understand requirements and translate them into effective, maintainable technical solutions
• Ensure adherence to ethical AI principles, data privacy standards, and applicable regulatory requirements
• Assess and manage risk in technical and business decisions, safeguarding the firm, its clients, and its assets
• Comply with applicable laws, policies, and control standards, escalating and managing issues with transparency and accountability

Senior Java Developer, VP

Analyst

• Partners with Enterprise Chief Data Office to contribute to the development of procedure guidelines and standards addressing Data Certification and Data Quality management
• Develop methods to identify data patterns and trends in available data sources, perform data quality analytics and identify data challenges
• Contribute to Data Quality resolution strategies and practices
• Assist in data improvement initiatives in compliance with Citi Data Governance Policy
• Assists in the remediation of Audit and Regulatory feedback on issues and concerns
• Report Data Quality issues through Citi’s corresponding Data/Issue management process, and/or Coordinate efforts for Data consumption demand and Data requirement from strategic data repositories
• Liaise with other areas of the firm to understand data challenges and solutions. Supports identification of data quality rules, thresholds, and other business requirements
• Perform financial reconciliation, and measure Data Quality to drive data quality resolution
• Define and formulate business requirements documents that contribute to resolve Data Quality issues
• Lead project management activities
• Support senior management strategic vision
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable rules, laws, and regulations, adhering to Policy, applying sound ethical judgement regarding personal behaviour, conduct and business practices, and escalating managing and reporting control issues with transparency.

Senior Data Quality Analyst

• Lead the day-to-day execution and management of global immigration programs
• Implement and ensure adherence to Citi's Global Immigration Policy
• Drive operational excellence by ensuring high-quality experience to employees
• Leverage reporting and analytics to monitor program effectiveness
• Develop and maintain Citi-specific immigration pages and operating manuals
• Provide expert immigration advisory support to internal business managers
• Manage internal reviews or audits of immigration data
• Utilize Workday for immigration recordkeeping
• Identify, assess, and escalate potential immigration risks
• Collaborate with cross-functional teams for effective immigration solutions

APAC Immigration Lead, Vice President

Data Scientist

• Proactively identify, analyze, and monitor potential risks within the organization's Credit, Investment, and Fiduciary Risk
• Prepare and analyze detailed risk reports for both internal and external stakeholders, documenting inherent risks, portfolio concentrations, limit exceptions, stress testing outcomes, loss reserves, and high-risk exposures
• Provide timely and critical data to Regulators, Risk Managers, and Senior Management to support portfolio monitoring, business reviews, and regulatory examinations
• Develop and implement comprehensive risk mitigation strategies and policies in collaboration with stakeholders across all relevant business units
• Build and maintain strong partnerships with stakeholders, including Risk Managers, Portfolio Managers, Finance, and Technology teams
• Mentor junior analysts, promoting their professional development and ensuring the quality and accuracy of their work

Wealth Reporting & Analytics Lead, VP

• Lead the day-to-day execution and management of global immigration programs within a specific cluster (e.g., regional or functional focus), ensuring alignment with Citi's overall global immigration strategy.
• Implement and ensure adherence to Citi's Global Immigration Policy and governance framework within the assigned cluster, facilitating effective communication with key stakeholders and immigration vendors.
• Drive operational excellence by ensuring the regional immigration team and supporting vendors provide a consistent, high-quality experience to employees, managers, and HR business partners within their cluster.
• Leverage reporting and analytics to monitor program effectiveness and identify areas for improvement within the cluster.
• Develop and maintain Citi-specific intranet immigration pages, operating manuals, knowledge articles and FAQs.
• Provide expert immigration advisory support to internal business managers and HR community, addressing complex immigration scenarios and contributing to Citi's Talent Agenda.
• Manage internal reviews or audits of immigration data, processes, and policies within the assigned cluster to ensure compliance and data integrity.
• Utilize Workday for immigration recordkeeping, monitoring, and ensuring data accuracy and completeness for their cluster.
• Identify, assess, and escalate potential global/regional immigration risks in operating models and/or processes within the cluster to the Global Immigration Senior Vice President.
• Implement and contribute to the cluster's immigration processes, controls, third party risk management and monitoring mechanisms to enhance efficiency and compliance.
• Monitor vendor performance within the cluster against service level agreements, provide feedback, and collaborate on service enhancements.
• Utilize data and insights for compliance and risk strategies.
• Design escalation frameworks for resolving concerns, case issues, service issues, or negative adjudications that terminate work authorization.
• Oversee the deployment of dashboards, real-time employee case updates, and risk analytics.
• Manage vendor relationships and associated costs.
• Conduct periodic reviews to assess immigration vendor support.
• Provide leadership, guidance, and mentorship to a team of immigration specialists or analysts within the cluster, fostering professional development and ensuring achievement of team goals.
• Collaborate cross-functionally with Regional and Country Legal, HR Advisory teams, HR Shared Services, Total Rewards, and Talent Acquisition to ensure integrated and effective immigration solutions.
• Ensure timely and effective communication of immigration policy updates and process changes to relevant stakeholders within the cluster.

Director

• Define and drive the strategy for Services BCC, ensuring alignment with Citi goals.
• Deliver outcomes that promote rapid recovery, reduce client impact duration, and foster continuous improvement based on stakeholder and client feedback.
• Leverage enterprise tooling, drive adoption of Gen AI capabilities to support modern working practices with least human intervention.
• Maintain strong relationships with senior product, operations, and technology stakeholders, garner support for strategy, set targets and share performance insights.
• Actively lead and manage stakeholders during more significant disruptive events.
• Ensure adherence to Citi Enterprise policies and protocols, incl. Major Incident Management and ITIL practices.
• Build, maintain strong awareness of global regulatory obligations related to disruptive events, including reporting requirements and stakeholder communication.
• Strengthen CBS (Critical Business Services) awareness, obligations, response, and reporting requirements, influencing outcomes to tackle improvement areas.
• Ongoing improvement in Services command and control, escalation, and communication, including cyber event coordination.
• Improve readiness and response to enterprise/catastrophic events through tabletop/chaos training exercises and automation.
• Set and cascade objectives and performance measures for your global direct team and those relevant to the broader Services Production organization.

Services Production Management – Business Control Centre, Global Lead – Director

• Partner with Banker in the creation of sales and marketing strategies designed to generate revenue growth and to acquire new target clients
• Partner with Banker on prospecting efforts - conduct new client/prospect research, generate leads and develop prospects, network to identify referrals to new clients/prospects, and coordinate client events
• Organize the pre-call planning, organizing post-meeting notes, and maintain all client call records including call reports
• Introduce Citi’s value proposition to incoming employees at target firms
• Cultivate relationships with firm employees
• Source leads and referrals to generate new individual and institutional business
• Leverage relationships to understand client needs and deepen Citi’s relationships with existing clients
• Construct and execute marketing campaigns around our unique and tailored product offerings
• Work closely with Investments, Credit, Cash Management, and Financial Planning teams to source opportunities, prepare client pitches, and deliver Citi’s full suite of banking and wealth management solutions to our clients
• Provide complete service support to client, including solving complex client inquiries
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Associate Banker, Assistant Vice President

• Assist in development and analysis of strategic product roadmaps, product enhancement and development, product launches, and product marketing to gain maximum benefit from each product, as well as review surveys and analyze competitive industry landscapes to identify relative trends, threats, and opportunities for product managers
• Participate in day-to-day product management for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results
• Execute client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients
• Provide informal guidance or on-the-job training to new team members
• Oversee client and competitor market research, develop product innovation roadmap, and assist product managers in addressing fundamental trials of product commoditization to create an advanced set of solutions
• Contribute to achievement of acquisition targets, product financial performance, revenue performance, and expense management goals as well as oversee identification and execution of opportunities and gaps business plans
• Implement team procedures, client problem resolution, and client management
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Senior Lead Analyst – Business Banking Referral Program Strategy

Counselor

• Responsible for the effective coordination, management and delivery of all aspects of the CPB Investments Business within the region
• Manage both direct and matrix reports across the Investments business to ensure the business meet financial targets as well as all internal and external standards and practices.
• Development and execution of the region’s broader business strategy
• Through continuous direct client interaction, solicit client feedback on CPB’s Investments business
• Provide leadership as the “Face” of the Investments business to all clients in the region.
• Manages a large team of investment professionals including Investment Counselors and Product Specialists.

Investment Counselor Team Lead

Accounting Manager

• Manage fund accounting operations at a site or functional level including people managers
• Partner across department and business to develop and enhance cost effective solutions that meet client expectations and needs
• Assess new business viability against existing business capabilities and make appropriate recommendations
• Assist and encourage employee career progression through defined career paths, management processes, appropriate training, and Professional Development Plans (PDPs)
• Evaluate risk and controls, including operational impact of changes in legislation, and ensure compliance to established controls
• Lead strategic planning process with business units and prioritize business development requirements to completion
• Monitor Profit and Loss (P&L), expense managements, budget, and planning
• Monitor, set, and achieve established department goals during day-to-day operations
• Serve as point of escalation for complex issues and manage resolution of issues and new business requests
• Direct and participate in department and industry initiatives as well as support corporate governance and ethics
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Senior Product Owner – Conversions, Lending Platform Management

Senior Applications Development Programmer Analyst

Small Business Sales Coach

Senior Fraud Operations Supervisor

Aircraft Cabin Attendant, Assistant Vice President

Senior Java Developer, VP

Senior Data Quality Analyst

APAC Immigration Lead, Vice President

Wealth Reporting & Analytics Lead, VP

APAC Immigration Lead, Vice President

Services Production Management – Business Control Centre, Global Lead – Director

Associate Banker, Assistant Vice President

Senior Lead Analyst – Business Banking Referral Program Strategy

Investment Counselor Team Lead

Fund Accounting Group Manager