Operations Support Intermediate Analyst – Core Operations

Citi

Ops Sup Intermed Analyst responsible for operational support services at Citi headquartered in the U.S. Collaborating with teams to streamline workflows and improve processes.

Posted 5/30/2026full-timeOfallon • Florida, Montana, Tennessee, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $64,620 - $90,180 per yearWebsite

About the role

Key responsibilities & impact

Provide operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team
Serve as the liaison between operations staff, relationship managers, project managers, custodians and clients
Perform financial, statistical, and operational studies using analytical skills and knowledge of data analysis tools and methodologies
Interpret data and results based on the analysis of information and application of professional judgement
Apply project management to assist operational projects as assigned
Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow
Resolve varied and complex issues using professional judgment, discretion, and business expertise
Provide informal guidance and training to new and lower level team members, as needed

Requirements

What you’ll need

2-5 years of relevant experience
Proficient in Microsoft Office
High level knowledge of related to industry standards and practices
Ability to work unsupervised and adjust priorities quickly as circumstances dictate
Consistently demonstrates clear and concise written and verbal communication skills
Self-motivated and detail oriented
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Bachelor’s degree/University degree or equivalent experience

Benefits

Comp & perks

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages (planned time off (vacation), unplanned time off (sick leave), and paid holidays)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisproject managementfeasibility analysisprocess improvement

Soft Skills

communication skillsproblem-solvingdecision-makingorganizationtime managementself-motivateddetail oriented

Certifications

Bachelor’s degree