Head of Workflow Platforms – Director

Citi

Senior management role at Citi driving workflow operations transformation and modernization initiatives. Leading product and process teams to align strategies with business outcomes and operational efficiency.

Posted 5/30/2026full-timeIrving • Arizona, Florida, Idaho, Montana, Texas • 🇺🇸 United StatesLead💰 $170,000 - $300,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and manage a team of product and process professionals responsible for Core Operations workflow platforms, communication platforms, Disputes processes, Entitlements processes, and network management
Define and execute multi-year workflow platform strategies aligned with enterprise priorities, including transformation and modernization initiatives
Own and drive the end-to-end product lifecycle across legacy and next-generation platforms, ensuring seamless integration, scalability, and sustainability to maximize business value and operational effectiveness
Act as the primary business decision-maker and partner with Core Operations, Fraud Operations, Customer Service, Technology, Engineering, Network Management, Entitlements and Second Line of Defense (2LOD) stakeholders
Oversee budget planning, financial management, and investment prioritization across the platform portfolios
Drive adoption, operational readiness, and change management to ensure successful implementation of new platforms and capabilities
Identify industry trends, emerging technologies (including Gen AI), risks, Regulation changes (including Reg E and Z), and opportunities to inform platform strategy and maintain competitive advantage
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients, and assets
Escalate, manage, and report control issues with transparency

Requirements

What you’ll need

15+ years of relevant experience, to include people management experience
Experience with banking and credit card products
Working knowledge of the different systems, theories, and practices relevant to a function as well as practical experience of multiple business cycles
In-depth knowledge of competitor products/services and industry best practices
Working knowledge of strategic direction of the Operations function within a Retail and Credit business as well as a practical grounding in the technical product management function and/or area of expertise
Ability to develop strategy, gather resources, and inspire a diverse set of individuals
Consistently demonstrates clear and concise written and verbal communication
Demonstrated negotiation skills

Benefits

Comp & perks

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
planned time off (vacation)
unplanned time off (sick leave)
paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product lifecycle managementworkflow platform strategiesfinancial managementchange managementrisk assessmentstrategic directiontechnical product managementbudget planningintegrationscalability

Soft Skills

people managementcommunicationnegotiationleadershipstrategic thinkinginspirationoperational readinesstransparencydecision-makingcollaboration