Lead a team of Product Managers that oversee money movement products offered
Manage product strategy and roadmaps; develop business cases to secure funding for new initiatives
Serve as subject matter expert and has oversight over the client experience, features and servicing processes
Initiate, plan and manages initiatives throughout the entire project lifecycle working with cross-functional project teams within Citi and external partners
Manage product approvals, define product requirements, create user stories, define acceptance criteria, oversee testing status and post implementation activities
Make recommendations based on regulatory changes, competition, consumer trends and market research
Complete competitive analyst and identify key opportunities to drive innovation, revenue and drive positive client experience
Ensure a positive customer experience and the oversee the lifecycle of an initiative and day-to-day product support
Lead efforts to rapidly fix and remediate any situations which negatively impact customer experience
Requirements
Minimum of 10+ years of experience in payments product management and a subject matter expert in US payment networks
Highly self-motivated, effective communication and decision management skills, and has the willingness to learn and adapt in an agile environment
Financial services and project management experience a plus
Excellent written and verbal communication skills for a senior audience with the ability to take the lead in broad cross-functional groups
Ability to drive business results with a strong sense of urgency
Benefits
medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementbusiness case developmentproject lifecycle managementuser story creationacceptance criteria definitioncompetitive analysisregulatory compliancemarket researchpayments product managementUS payment networks