Lead Compliance Officer
Kriya
VP, Digital Documentation Product Manager
Citi
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Lead
About the role
- Lead and manage TTS related documentation digitization projects across the EMEA region, focusing on Account Opening and Maintenance.
- Enhance the end-to-end Account Opening & Account Maintenance experience for Citi's Institutional clients, simplifying documentation, digitizing execution, and right-placing requirements.
- Drive rationalization of non-standard documentation requirements by engaging Legal, Risk, and AML teams across the region.
- Identify, own, and implement documentation rationalization opportunities from inception to completion, engaging key stakeholders.
- Optimize documentation placement between Account Opening and KYC requirements in partnership with Banking, KYC, and Onboarding teams.
- Serve as the primary contact for client terms negotiation and manage the repository of client-specific negotiated documents.
- Ensure adherence to TTS documentation policies and procedures across all relevant countries.
- Own and drive change management for documentation programs, creating agile epics and journeys for required changes.
- Provide support across multiple time zones and demonstrate flexibility for programmatic deliverables.
Requirements
- Extensive experience in Product Management, Documentation, or Client Onboarding within a banking environment.
- Proven project/program management expertise with a strong track record of successful delivery.
- Exceptional communication skills, with the ability to tailor messaging for diverse audiences, including senior leadership.
- Demonstrated ability to lead high-pressure dialogues, manage risk escalations, and drive cross-functional collaboration across global teams.
- Expertise in Design Thinking and/or Agile methodologies, adept at translating complex client journeys into clear business and technical requirements.
- Strong problem-solving skills, with a focus on identifying and eliminating manual touchpoints for enhanced client experience.
- Evidence-based decision-making capability, ensuring logical and well-supported outcomes.
- Legal/Paralegal experience is highly preferred, complementing a strong understanding of business processes.
- Ability to provide support across multiple time zones and demonstrate flexibility for programmatic deliverables.
