Technical Account Manager
Moneythor
Issue Management VP
Citi
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteSalary
💰 $103,920 - $155,880 per year
Job Level
Lead
About the role
- Coordination and comprehensive management of issues with key stakeholders to achieve and maintain compliance
- Investigate controls gaps or failures, develop corrective action plans, and provide robust challenge to implement sustainable solutions
- Assist in the coordination and comprehensive management of issues with key stakeholders
- Support issue quality reviews ensuring compliance with Issue Management Policy, Standards and Procedures
- Facilitate Business/Function Quality Control engagement across the full lifecycle of high impact issue remediations and key remediation programs
- Maintain a robust tracking and reporting issue inventory including issue quality metrics
- Provide challenge enabling the key stakeholders to implement sustainable solutions to address root causes
- Utilize analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement
- Support identification and analysis of potential control gaps and operational risks across Citi, leveraging data analysis to assess impact
- Support key stakeholders to develop corrective action plans to address identified control gaps or failures
- Incorporate lessons learned guidance into the development of corrective action plans, promoting continuous improvement and timely closure of issues
- Ensure compliance with all relevant regulatory requirements and internal policies
- Partner with internal audit, business units, and senior management to drive issue resolution and influence decision-making
- Assess risk when business decisions are made and escalate, manage and report control issues with transparency
Requirements
- Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
- Ability to identify, measure, and manage key risks and controls
- Strong knowledge in the development and execution for controls
- Proven experience in control related functions in the financial industry
- Proven experience in implementing sustainable solutions and improving processes
- Understanding of compliance laws, rules, regulations, and best practices
- Understanding of Citi’s Policies, Standards, and Procedures
- Strong analytical skills to evaluate complex risk and control activities and processes
- Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
- Strong problem-solving and decision-making skills
- Ability to manage multiple tasks and priorities
- Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word
- Bachelor's/University degree
