cisbox

Sales

• New customer acquisition: identifying and approaching potential clients within the defined market segment
• Building and maintaining relationships at all levels
• Managing the entire sales cycle — from lead qualification through presentations and negotiations to closing
• Analyzing customer needs and developing appropriate solution proposals
• Preparing and delivering product presentations, demos and pitches tailored to customer needs
• Building and maintaining the sales pipeline and forecasts, and using the CRM system (HubSpot) to manage and track leads and opportunities
• Working closely with internal teams (Marketing, Customer Success, Product Management, Solution Consulting) to ensure a successful sales process
• Participating in customer events, conferences and trade shows

Sales Manager – Southern Germany, Austria, Switzerland

Customer Success Manager

• Develop and implement a company-wide Customer Success strategy
• Lead, coach and develop the Customer Success team (Onboarding, Support, Training, Key Account Management)
• Ensure a best-in-class customer experience across the entire customer journey
• Build and maintain long-term, strategic customer relationships
• Analyze customer needs, usage patterns and success indicators (KPIs, Health Scores, NPS, CSAT)
• Own retention, renewals, upsell and cross-sell opportunities
• Work closely with Product, Sales, Marketing and Development
• Manage escalations and ensure high service quality
• Implement process standards, playbooks and success metrics
• Strategically develop onboarding, adoption and enablement programs
• Represent the “Voice of the Customer” within the company and prioritize customer feedback
• Budget planning, resource allocation and forecasting for the Customer Success function

Sales Manager – Southern Germany, Austria, Switzerland

Director of Customer Success