cisbox

Inside Sales

• Identification and outreach to potential new customers via phone, email, LinkedIn and other channels
• Qualification of incoming leads and development of new sales opportunities
• Scheduling and coordinating appointments for the sales team
• Conducting initial discovery calls to assess needs and identify business potential
• Proactively identifying cross-sell and upsell opportunities within our existing customer base
• Close collaboration with Customer Success and Sales to develop and implement upsell campaigns
• Maintenance and documentation of activities in the CRM system (HubSpot)
• Supporting the development of outbound campaigns
• Hosting webinars and participating in sales events
• Continuous analysis and optimization of lead, opportunity and conversion processes

Inside Sales Manager

Procurement

• Driver of the next generation of our procurement and P2P platform with a focus on automation, efficiency and AI-native features
• Develop and implement a clear product vision for digital procurement processes (Source-to-Pay, eProcurement, Supplier Management)
• Identify and integrate technologies such as Generative AI, agentic AI and intelligent automation solutions into the product strategy
• Design innovative features, e.g.:
• autonomous ordering processes (AI-driven)
• intelligent supplier selection and evaluation
• automated invoice processing and validation
• AI-supported decision support for purchasing
• Analyze market trends, customer needs and competitors in procurement software and digital sourcing
• Work closely with Engineering, Data and UX teams to develop scalable platform solutions
• Establish data-driven KPIs (e.g., process costs, cycle times, automation rate) to monitor and steer product performance
• Responsible for go-to-market strategies and positioning the platform as an innovative procurement solution
• Ensure integration with adjacent systems (ERP, Finance, Accounting, Supplier Networks)

Senior Product Manager, AI – Procurement Platform

Sales

• Build, manage and expand strategic partnerships (technology, sales, implementation) in the SaaS, ERP, finance and procurement space around konfipay and the cisbox ecosystem
• Design and implement joint go-to-market, sales and growth strategies with partners and internal stakeholders — including campaigns, events and co-selling activities
• Own the entire partner lifecycle — from acquisition and onboarding to long-term development and scaling of partnerships
• Conduct onboarding, partner enablement activities, training, presentations and regular business reviews to successfully activate partners and improve performance
• Work closely with Sales, Product, Marketing and Customer Success to maximize partner success
• Support contract negotiations and commercial alignments with partners
• Responsible for revenue, pipeline and partner targets and for managing and analyzing relevant KPIs (partner-generated pipeline, revenue contributions, activation rates)
• Regular reporting and forecasting to management

Partner Sales Manager – Procure-to-Pay SaaS

Customer Success Manager

• Review and correct document entries (e.g., receipts) in our system
• Ensure high data quality and consistency
• Support the handling of customer inquiries in the back office
• Collaborate with the Customer Success team on operational matters
• Identify and document recurring errors or anomalies
• Assist in optimizing internal processes related to document processing

Working Student – Back Office, Customer Success

Support Engineer

• Entgegennahme, Analyse und Lösung technischer Kundenanfragen per Ticket-System, E-Mail und Telefon
• Eigenständige Bearbeitung von Level-1- und Level-2-Support-Anfragen zu unseren Produkten (Fokus auf Procure-to-pay oder Banking Lösungen)
• Diagnose und Behebung von Schnittstellenproblemen sowie Unterstützung bei der systemseitigen Konfiguration
• Dokumentation von Lösungen in der Wissensdatenbank zur kontinuierlichen Verbesserung des Support-Prozesses
• Enge Zusammenarbeit mit Entwicklung, Customer Success und Onboarding-Teams zur schnellen Eskalation komplexer Fälle
• Proaktive Kommunikation mit Kunden über Lösungsfortschritte und Systemupdates
• Mitwirkung bei der Weiterentwicklung von Support-Prozessen und internen Tools

Technical Support Specialist

• Betreuung und Weiterentwicklung unserer Key Accounts im operativen Tagesgeschäft
• Proaktive Kommunikation durch regelmäßige Check-ins, Abstimmungen und Beratungsgespräche
• Enge Zusammenarbeit mit Onboarding, Sales und Produktmanagement
• Identifikation von Optimierungs- und Wachstumspotenzialen (z. B. Nutzungserweiterung)
• Unterstützung bei Vertragsverlängerungen und Renewals
• Durchführung von Quarterly Business Reviews (QBRs) und Mitwirkung an Kundenbindungsmaßnahmen (z. B. NPS)
• Schulung und Enablement unserer Kunden zur optimalen Nutzung unserer Software
• Proaktive Maßnahmen zur Churn-Prävention sowie Planung und Umsetzung von Win-Back-Aktivitäten zur Reaktivierung von Kunden

Inside Sales Manager

Senior Product Manager, AI – Procurement Platform

Partner Sales Manager – Procure-to-Pay SaaS

Working Student – Back Office, Customer Success

Technical Support Specialist

Customer Success Specialist