Customer Care Associate, Multilingual
Choco
Job Level
JuniorMid-Level
About the role
- Act as the trusted first point of contact across chat, email, and phone; take ownership of queries through to resolution
- Troubleshoot and escalate issues where needed, ensuring follow-through until fully resolved
- Write clear, confident, and empathetic responses that make technical topics simple
- Learn the Circit platform in depth to guide customers with authority
- Share insights from customer conversations with Product and Development teams to shape the product
- Create and improve knowledge base content, workflows, and processes to improve support
- Use AI tools effectively to work faster and focus on problems requiring human judgment and empathy
Requirements
- Excellent written communication skills
- Positive, resourceful attitude and genuine interest in talking to and helping people
- Curiosity about technology and eagerness to build a career in the software industry
- Problem-solving mindset
- 1-2 years experience in a customer-facing role (preferred)
- Bonus: familiarity with tools such as Intercom or HubSpot, or experience creating help content
