Circit

Customer Support

• Support customers across email, chat, and other support channels in a clear, timely, and professional way
• Troubleshoot product issues, investigate customer problems, and work toward resolution with a strong sense of ownership
• Support a broad mix of users, including auditors, clients, and providers, across both standard and more complex Enterprise level account types
• Communicate confidently with customer stakeholders and manage expectations effectively throughout the support process
• Partner closely with Product and Development teams to escalate issues, share context, and help drive resolutions
• Spot recurring issues and themes, and contribute feedback that helps improve the product and overall customer experience
• Document issues clearly and contribute to internal processes and help content where needed
• Help create a support experience that is efficient, thoughtful, and trusted by customers

Customer Support Representative

Full-stack Engineer

• Work across both our Vue 3 frontend and .NET 8 backend, building and maintaining features end-to-end;
• Learn and contribute to backend services with a focus on reliability and scalability;
• Collaborate closely with senior developers, submitting and reviewing PRs on a daily basis;
• Write clean, well-tested code following established patterns and engineering practices;
• Investigate and fix bugs across the full stack;
• Grow your understanding of cloud infrastructure, CI/CD and deployment processes.

Junior Full Stack Developer

Frontend Engineer

• Build and maintain features across our Vue 3 frontend and .NET 8 backend, with a strong emphasis on the UI layer;
• Design, develop and deploy backend services for our clients with a focus on high availability, low latency, stability and scalability;
• Analyse user needs and software requirements to determine feasibility of design within time and cost constraints;
• Work closely with other members of the development team submitting, reviewing and approving PRs on a daily basis;
• Use sound engineering practices like continuous delivery, defensive programming and automated testing;
• Make good technical decisions that provide solutions to our business challenges and customer needs.

Full Stack UI Developer

Account Manager

• Develop strong relationships with existing customers, to retain existing business, and maximise revenue through upsell and cross sell opportunities
• Have responsibility for managing and reducing churn across your account portfolio
• Build relationships with customer networks, identifying the key decision makers, and develop account plans and sales strategies to expand existing contracts and close new opportunities within accounts
• Develop a deep understanding of our product to enable you to demo and train across all features to existing customers and new stakeholders within those accounts
• Ensure that monthly and quarterly revenue targets for your territory are met
• Identify and progress commercial opportunities within existing accounts, including new teams, regions, or use cases
• Develop sales collateral with support from the marketing team required for the US market.
• Manage customers on a proactive basis throughout the customer journey, including pilots, onboarding, annual contracts, renewals, and cross sell opportunities, ensuring their satisfaction with and adoption of the product
• Monitor and improve the health of all existing accounts, ensuring maintenance of key KPI’s and objectives
• Pioneer Circit rollout within the US and heavily influence/drive the formation of an SOP playbook for the USA market.
• Maintain accurate forecasting and opportunity tracking in the CRM

Operations

• Help manage ongoing operations with a wide array of partners including banks, law firms, funds and crypto exchanges;
• Monitor all activity on the platform to ensure that key KPI’s such as completeness, conversion and turn-around times are meeting their targets;
• Manage and report weekly and monthly partner metrics in team and company updates;
• Arrange and coordinate platform demos with key people in the partner network;
• Suggest, implement and nurture new ways of working to improve the efficiency of the partnership function via new tools and processes;
• Build and maintain close working relationships with the key people in our partner network to foster collaboration and partnership longevity;
• Record and communicate partner requests and complaints to the appropriate Circit teams;
• Work closely with the customer success and support teams to ensure fast and satisfactory resolution of issues in relation to the partner network;
• Unearth opportunities for closer integration and collaboration within our partner network and setup demos for the wider partnership team.

Provider Operations Specialist

Sales

• Lead the sales function and drive new business acquisition and revenue growth.
• Build and scale a growing sales team including account executives, sales development representatives and regional leaders.
• Develop and implement the sales strategy aligned with company growth targets.
• Own new business revenue targets and pipeline development across all verticals.
• Work closely with Marketing to develop and refine account-based marketing campaigns and lead generation strategies.
• Maintain deep understanding of target customer segments, market dynamics and competitive landscape.

Head of Sales

• Own and develop strategic relationships with partner banks and financial institutions, acting as Circit’s primary commercial point of contact.
• Identify, engage, and progress new bank partnership opportunities aligned with Circit’s platform and go-to-market strategy.
• Educate banks on the value of participating in the Circit platform for auditors, asset managers, and regulated clients.
• Negotiate and structure mutually beneficial commercial agreements for API connectivity, data access, and ongoing collaboration.
• Work with partner banks to support internal business cases for the development, enhancement, or commercialisation of API capabilities.
• Collaborate closely with Circit’s Sales team to align bank partnerships with client demand and market priorities.
• Partner with Product and Engineering teams to communicate bank requirements, technical considerations, and regulatory constraints.
• Maintain a strong understanding of global banking, fintech, and regulatory trends related to APIs and financial data access.
• Represent Circit at relevant industry events, conferences, and partner meetings.
• Support and contribute to the wider Global Bank API team as Circit scales its partner network.