Circit

Customer Support

• Act as the trusted first point of contact across chat, email, and phone; take ownership of queries through to resolution
• Troubleshoot and escalate issues where needed, ensuring follow-through until fully resolved
• Write clear, confident, and empathetic responses that make technical topics simple
• Learn the Circit platform in depth to guide customers with authority
• Share insights from customer conversations with Product and Development teams to shape the product
• Create and improve knowledge base content, workflows, and processes to improve support
• Use AI tools effectively to work faster and focus on problems requiring human judgment and empathy

Customer Support Representative