Ciena

Customer Advocate

• Proactively identify customer’s goals and drive desired business outcomes
• Align Ciena’s Services to with meet customer needs to help retain, grow account recurring revenue, and reduce account churn
• Conduct customer operational and business and/or operational reviews at an appropriate cadence based on segment, where you will highlighting customer success achievements, proactively suggesting solutions to customer concerns, and driving identified improvement opportunities
• Establish yourself as the trusted advisor for your book of business
• Shepherd the customer customer journey through hand-offs, touchpoints, and milestones; such as: onboarding, managed services deployment, new product implementation, network growth, and to escalations to deliver a maximized customer experience
• Identify and drive upsell/cross-sell opportunities across customer base your book of business
• Share best practices and lessons learned within the internal Ciena Success community
• Create and identify one-to-many solutions (KB articles, Success Stories, etc) within the Portal and Community
• Ensure all customers have access to and are properly trained in self-service options such as the myCiena Portal & Community
• Provide thought leadership in evolving global customer experience
• Collaborate with appropriate account team(s) to ensure seamless communication, execution, deployment, and engagement throughout the customer’s journey with Ciena
• Drive e and influence the value and adoption, usage, and adoption of our products and services using metrics developed in collaboration with other functional teams by leveraging data analytics
• Proactively monitor customer health indicators and respond accordingly
• Be prompt and effective in responding to customer needs
• Take accountability for ensuring on-time renewals & account growth
• Complete and proper documentation of all customer interactions, escalations, problem-resolution, and relationship management

Customer Success Advocate – Tech Touch Centralization

AI Engineer

• Design and evolve automation frameworks for public cloud infrastructure deployments at scale.
• Enable secure cloud adoption by automating governance, audit, security, and compliance controls.
• Use, develop and maintain AI services across AWS Platform (Cloud Native)
• Build and maintain infrastructure and application monitoring to detect, prevent, and respond to incidents.
• Drive cloud reliability, performance, and cost optimisation through best practices and continuous improvement.
• Develop tools and mechanisms that eliminate repetitive operational tasks and improve engineering efficiency.
• Review code, assess technical implementations, and provide actionable feedback to improve platform tooling.
• Participate in on‑call rotations and serve as an escalation point for cloud service incidents.

Cloud Platform – AI Engineer

DevOps Engineer

• Design, automate, and operate Kubernetes infrastructure across multiple cloud platforms and deployment models
• Build, enhance, and maintain continuous integration and continuous deployment (CI/CD) pipelines supporting large‑scale software delivery
• Deploy and operate Blue Planet applications in Amazon Web Services (AWS) and other cloud environments
• Administer, monitor, troubleshoot, and automate application platforms to ensure high availability and reliability
• Implement and support high‑availability (HA), geo‑redundant, and zero‑downtime upgrade solutions
• Perform day‑to‑day operational activities while supporting product and project development teams
• Collaborate with cross‑functional stakeholders to improve platform resilience, scalability, and developer experience

Marketing

• Drive and support global go-to-market initiatives that accelerate adoption and market share growth for Ciena’s high-speed interconnect offerings.
• Develop differentiated portfolio positioning grounded in market, customer, and competitive intelligence.
• Create compelling, audience-specific digital and field marketing content that builds demand and thought leadership.
• Influence mindshare by supporting external communications with partners, media, and industry analysts.
• Collaborate closely with Product Line Management, Marketing, and Sales to ensure alignment with business and corporate objectives.
• Partner with Research and Development (R&D) to ensure technical accuracy and clarity across all marketing materials.
• Support Ciena’s presence at tradeshows, industry forums, and partner or analyst events.

Advisor, Portfolio Marketing, Interconnects

Supply Chain

• Lead the extended operations team across all product lifecycle phases, including research and development (R&D), new product introduction (NPI), sustaining operations, and end of life (EOL)
• Partner cross‑functionally with product engineering, capacity planning, test engineering, and other stakeholders to improve yield, cost, and supply assurance
• Define and execute global supply chain strategies that deliver cost‑optimized, reliable products aligned with business and customer commitments
• Drive contract manufacturers (CMs) to achieve output plans by resolving constraints related to capacity, yield, quality, and Clear to Build (CTB) readiness
• Establish and manage safety stock strategies and escalate material risks to Global Commodity Management (GCM) partners to mitigate supply disruptions
• Generate manufacturing plans and ensure supplier readiness to support new product ramps and sustained volume production
• Measure supplier performance through key performance indicators (KPIs) and lead mitigation strategies to minimize customer impact

Supply Chain Operations

QA Engineer

• Collaborate with engineering teams and product leaders to translate concepts and requirements into optimized automated test coverage
• Automate and maintain test suites aligned with best practices and continuous integration workflows
• Develop end‑to‑end automated tests for Angular-based UIs using Protractor, Jasmine, Cucumber, and Webdriver.io
• Build and execute automation for REST API and system testing using scripting tools including Bash and Ansible
• Design and implement lab or simulation environments to support full test scenario coverage
• Analyze test outcomes, prepare reports, and investigate defects with cross‑functional teams to resolve issues effectively
• Document automation status, raise defects in Jira, and research tools and methods to enhance automation capabilities

QA Engineer – Javascript, Playwright, Webdriver.IO, Cypress

Engineer

• Drive resolution of customer-impacting quality issues by identifying root causes and leading cross-functional corrective and preventive actions
• Act as a quality subject matter expert bridging Research and Development (R&D) teams and customer-facing Quality Management activities
• Partner with account teams and customers to understand quality requirements and ensure alignment with customer baselines
• Analyze, communicate, and report customer quality results and trends to internal stakeholders
• Monitor and publish quality metrics that support continuous improvement initiatives
• Recommend and implement enhancements to quality assurance processes and integrated hardware and software workflows
• Support day-to-day Global Quality activities across the customer lifecycle

Quality Engineer

• Assist with data collection, analysis, and reporting related to inventory levels, movements, and discrepancies.
• Support the development and implementation of inventory optimization strategies to reduce waste and improve efficiency.
• Collaborate with cross-functional teams, including supply chain, logistics, and finance, to ensure accurate inventory records.
• Participate in inventory reconciliation processes and investigate root causes of variances.
• Generate reports and dashboards to monitor key inventory performance indicators.
• Contribute to process documentation and continuous improvement initiatives within the inventory department.
• Perform other duties as assigned to support inventory management functions.