Ciena

Full-stack Engineer

• Collaborate with the software development team to design and prototype agentic AI-based solutions
• Implement autonomous agent behaviors for workflow automation, decision support, and network optimization
• Leverage frameworks and tools for agent orchestration, reasoning, and multi-agent collaboration
• Integrate AI agents with APIs, data pipelines, and backend systems
• Conduct experiments and performance evaluations of AI-driven workflows
• Document designs, test results, and technical findings to share with the team
• Participate in Agile/Scrum ceremonies and collaborate using modern DevOps tools

Summer Intern / Co-op – Software Developer, Agentic AI

Field Engineer

• Hands-on testing and integration of Data Center Out-of-Band Management solutions in Ciena’s lab facilities and in hyperscaler customer environments
• Troubleshoot technical issues in real-time and provide strategic guidance to clients
• Document deployment architectures, operational procedures, and best practices
• Collaborate with cross-functional teams including Ciena product, R&D, and account teams to define customer requirements for PON-based Out-of-band management solutions in Data Center applications
• Responsible for internal Project Management of key technical tasks and deliverables to align with customer-driven evaluation and integration schedules
• Configure, validate, and troubleshoot the end-to-end DCOM solution in customer environments
• Support technical engagements with hyperscaler customers during lab evaluations, proof-of-concepts, and pilots
• Translate customer requirements and observations into actionable feedback for Ciena R&D and product management
• Provide input into roadmap decisions, feature prioritization, and usability improvements
• Validate best practices, operational runbooks, and customer integration workflows
• Validate automated SDN provisioning solutions in hyperscaler DCOM environments
• Measure operational performance under real-world workloads
• Provide troubleshooting across management plane, control plane, and data plane layers
• Train internal FAEs, account teams, and customer operations teams on the new platform
• Ensure compliance with customer-specific lab and production certification standards

Field Applications Engineer

• Lead and manage the Services Project Management team to ensure successful implementation of EF&I (Engineering, Furnish & Installation) deployment projects within customer networks.
• Drive achievement of service target margins, accurate revenue recognition, and adherence to committed schedules and deliverables, ensuring customer satisfaction in quality and service.
• Collaborate with pre-sales teams to provide project management expertise for customer proposals and RFP responses.
• Coordinate across internal teams (Sales, Bid Management, Service Delivery Groups, Finance) and customer project management teams to meet project deliverables and financial targets.
• Develop EF&I project forecasts based on sales and manufacturing input, ensuring proper planning and addressing deviations in project schedules.
• Act as the primary point of contact for all project aspects, maintaining close communication with stakeholders and reporting project status to management.
• Mentor, train, and develop entry-level and less senior Deployment Project Managers, fostering team growth and process improvement initiatives.

Senior Project Manager, Field Service Engineering

• Manage SIF revenue assurance and oversee inventory shipments, ensuring alignment with quarterly targets.
• Utilize the SIF application to craft Statements of Work (SOW) for flexible resources.
• Conduct capacity and manpower planning for operations across two facilities.
• Drive SIF activities focused on service cost reduction and site-wide performance metrics.
• Lead technical issue resolution and encryption processes while maintaining operational updates.
• Validate technical orders for incoming projects and ensure seamless Sales Engineering integration during FAT projects.
• Collaborate with Services and IT teams to pinpoint change request opportunities and optimize processes.

Field Service Engineering Consultant

• Monitor and manage the coordination, planning, and execution of customer projects, ensuring comprehensive documentation such as LLD, NDD, DCN designs, Link Diagrams, and ATP documents.
• Collaborate with Systems Engineers to understand Ciena solutions and convert High-Level Designs (HLD) into Low-Level Designs (LLD).
• Support Field Service Technicians and Site Leads to meet or exceed E, F & I Services objectives.
• Serve as the direct interface to customers for engineering design, including LLD, Network Design, IDP, DCN design, and sync design.
• Make impactful decisions on project scheduling, planning, and deliverable completion while escalating issues as needed.
• Act as the first point of escalation for Field Service Technicians and Partners, providing solutions to challenges within the scope of the Statement of Work (SOW).
• Collaborate with supporting groups to ensure all project-related deliverables and requirements are met, adhering to quality standards and technical documentation.
• Plan and engineer customer submarine network deployments.

Field Service Engineer

Solutions Engineer

• Generate customer specific solution quotes to address business problems.
• Work closely with Sales team, Product Management, the Delivery organisation and with their Technical Sales Leader peers.
• Generate solutions, respond to requests for quotes and estimates and provide input into professional services engagements.
• Assist in the creation of technical design specifications to align with client needs.
• Work with client’s IT, Network Operations, Planning and Engineering teams to understand existing systems and to define scope of work for the deployment and upgrade of existing deployments.
• Participate in remote workshops and other activities to ensure client teams are well-informed and engaged and quotes are delivered to customer satisfaction.

Pre-Sales Solution Architect

Manager

• Work with customers and account teams to ensure product / portfolio alignment to market demands
• Work with broader PLM leadership team to ensure a complete cross portfolio evolution strategy is in place to ensure Ciena meets its corporate goals
• Work with R&D, supply chain and procurement to optimize product / solution costs
• Work with R&D to ensure appropriate feature prioritization / roll out
• Work with sales and customers to ensure appropriate pricing
• Work with Marketing team to ensure that our competitive differentiation is clearly articulated and understood by sales, customers and the financial community
• Articulate the features and value proposition of products to Sales team and customers
• Support sales activities through active involvement in lead customer engagements and key bid activities
• Drive market pricing strategies and product cost reduction programs to balance market share growth with long term portfolio profitability
• Drive cross functional team consisting of Sales, Marketing and R&D to establish a portfolio strategy for accelerated growth in the market by systematically analyzing customer needs, product requirements and associated market opportunities
• Define, develop, drive product roadmap and manage R&D development priorities for maximizing market share and revenue growth
• Drive complete lifecycle management of products from concept through to product retirement

Optical Systems Product Line Manager

Sales Engineer

• Collaborate with internal and external organizations and stakeholders to drive solutions for our customers
• Perform technical oversight, including on-site customer engagements
• Support customer and internal architectural discussions and requirements
• Produce written proposals, network engineering designs/documentation
• Consult with customers on best practices and incorporate Ciena’s technology into their networks
• Serve as the Sales Engineer supporting Ciena’s customers, including acting as the customer-facing primary contact for advanced technical issues
• Assist in the preparation of quotes, RFx’s responses and forecasts
• Collect and assist in the assessment of new product features
• Manage and track customer requests and help coordinate sales activities
• Support the development of pricing strategies and incentives designed to win business
• Track product deliverables and communicate updates
• Lead the transition of customers from end-of-life products to other Ciena solutions
• Plan and support product certification, acceptance testing and network introduction activities

Senior Sales Engineer

Analyst

• Join as a Salesforce Developer and work across multiple Salesforce clouds and integrations
• Communicate progress, issues, and timelines clearly and effectively across teams
• Partner with cross-functional teams to deliver enhancements and new features that prioritize customer-centric mindset

IT Applications Analyst

Engineer

• Develops and tracks metrics related to supplier performance and Ciena customer deliverables.
• Key interface with R&D and supplier to ensure NPI build plans are created and updated on an ongoing basis for assigned products.
• Ensure all key resources from the Ciena supply chain team and supplier are assigned and provide the required support to meet project deliverables.
• Works with PLM to ensure forecast for new products are implemented as part of every product launch.
• Ensures effective communication with project teams and leadership on project commitments, and schedule changes.
• Builds and maintains long-term strategic relationships with key suppliers and cross-functional team members.
• Prepares various analyses and report requests for senior management.
• Leads efforts to ensure that technical issues are resolved quickly, avoiding delays.
• Ensures proper transition of new products into Ciena supply chain.

Project/Program Engineer

Program Manager

• Report to the Global Mobility Director and play an integral part in the Global Mobility function
• Act as the primary contact for the Americas regions
• Collaborate closely with EMEA & APAC Mobility
• Assist with overseeing, implementing, and communicating Ciena’s Global Mobility programs and policies
• Advise stakeholders in resolving Global Mobility challenges
• Serve as a subject matter expert on immigration and tax topics
• Manage and collaborate with external vendors
• Seek improvement to operating and delivery models through technology enablement
• Stay attuned to Global Mobility trends and formulate recommendations
• Lead projects involving the mobile workforce and provide administrative support for Global Mobility activities

Global Mobility Program Manager

DevOps Engineer

• Design, implement, and maintain CI/CD pipelines to streamline software builds, testing, and deployments.
• Manage and optimize cloud infrastructure to ensure scalability, reliability, and peak performance.
• Collaborate with software development teams to understand application requirements and deliver tailored infrastructure solutions.
• Evaluate, select, and integrate emerging technologies and tools to enhance DevOps workflows and practices.
• Participate actively in Agile processes, including stand-ups, sprint planning, and retrospectives.
• Develop and maintain comprehensive documentation for DevOps processes, tools, and infrastructure.
• Integrate security tools into CI/CD pipelines to ensure product security and compliance.

Senior DevOps Engineer

Artificial Intelligence

• Assist in the utilization of JIRA's automation features to enhance project workflows and efficiency.
• Support the team in managing JIRA configurations, focusing on automation rules without administering the system directly.
• Collaborate with team members to gather requirements for automating repetitive tasks within JIRA.
• Participate in the exploration and application of AI/GAI concepts to support project objectives.
• Help in documenting JIRA processes and automation workflows for internal use.
• Engage with internal teams to gather feedback on the JIRA automation features and suggest improvements.
• Assist in training initiatives by preparing materials that highlight the use of JIRA automation tools.
• Stay informed about the latest trends in JIRA automation and AI/GAI technologies to contribute to team discussions.

JIRA Automation Intern – AI/GAI Insights

• The Senior Systems Sales Engineer will be a customer-facing sales team representative focused on specific accounts.
• Perform technical tasks, including written proposals, network design and engineering and quotes.
• Must be able to communicate solutions to customers and work with internal Ciena organization.
• Perform network and applications engineering for multiple CIENA products.
• Complete complex network designs for customer application of CIENA networking products.
• Proficient in use of Ciena Network design and modeling tools.
• Prepare quotations and assist in proposal preparation for Ciena products & upgrading actual design.
• Provide product and technical expertise to support Sales efforts of Ciena products.
• Prepare complex design and applications presentations.
• Gain understanding of Salesforce/Quoting Tools.
• 30-50% travel required.
• Performs other duties as assigned.
• Collaboration with stakeholders.
• Consult with potential and current customers on application of CIENA products for next generation architectures.
• Interface with sales group and product management/marketing to develop and/or propose product enhancements to meet customer requirements.

Senior Systems Sales Engineer

Customer Success Manager

• Conduct formal initiation of new programs
• Oversee successful delivery of programs and services
• Develop project and resource plans
• Form and manage cross-functional virtual teams
• Support pre-sales activities alongside Sales teams
• Analyze customer contracts
• Monitor customer indicators
• Act as the quarterback for product and service challenges