Ciena

Business Operations

• Assist a global services organization manage 3rd party costs
• Perform monthly financial close-outs in alignment with Ciena accounting.
• Ensure proper accounting across service delivery cycles
• Collaborate with management & program leaders to meet financial goals
• Ensure accurate results reporting for internal control & project management
• Verify service delivery entitlement & cost alignment
• Apply strong communication skills across teams to ensure project schedules & business objectives are met
• Optimize cost management processes
• Maintain and update metrics in Salesforce and Kantata for service projects

Senior Associate, GCC Services Business Operations

Operations

• Develop and implement a comprehensive Thailand supply chain strategy that aligns with global priorities, optimizing efficiency, cost-effectiveness, and operational resilience.
• Oversee procurement, inventory management, logistics, warehousing, and distribution processes to achieve best-in-class performance.
• Leverage data analytics and Key Performance Indicators (KPIs) to identify opportunities for continuous improvement and operational innovation.
• Champion the deployment and integration of advanced supply chain technology systems to enhance visibility and efficiency.
• Cultivate and sustain strong partnerships with suppliers to ensure reliability, quality, and alignment with business goals.
• Drive contract negotiations and vendor terms that maximize value and mitigate risk.
• Collaborate closely with cross-functional teams, including manufacturing, engineering, quality assurance, and operations, to ensure seamless execution and alignment.
• Host executive leaders and customers visiting the Thailand manufacturing site, showcasing operational excellence, and fostering strong relationships.
• Manage logistics and global shipments, ensuring timely delivery and compliance with international trade regulations.
• Inspire, mentor, and develop the supply chain team to foster professional growth and high performance.

Director – Regional Operations

Sales

• Manage and grow Value‑Added Reseller (VAR) partnerships through joint business planning and regular business reviews
• Drive partner sales performance through forecasting, sales planning, and coordinated selling
• Expand partner capability and readiness through Ciena program benefits and enablement initiatives
• Develop and execute joint go‑to‑market strategies that strengthen market presence
• Position Ciena’s value proposition and solutions effectively across partner ecosystems
• Implement partner‑focused marketing programs to increase awareness, demand, and opportunity creation
• Ensure compliance with Ciena’s CPNe program while coordinating internal resources to support operational and sales objectives

Partner Sales Consultant

Architect

• Lead post-sales delivery of critical solutions for Blue Planet customers, ensuring high-quality outcomes in collaboration with Professional Services teams.
• Transition project delivery from Sales and manage project scope, timeline, and budget alongside Program Managers.
• Provide thought leadership and resolve complex implementation challenges, offering strategic guidance on requirements and follow-ups.
• Approve design and development documentation, including test strategies, plans, and scripts.
• Facilitate customer workshops and design sessions, creating technical architecture specifications that drive project success.
• Configure and deploy ROA products leveraging deep IP network expertise.
• Mentor teams, fostering consulting and application skills while advocating best practices for Blue Planet solutions.

Software Delivery Architect – Assurance

Solutions Engineer

• Support engineers in the Solution Engineering & Introduction (SE&I) team responsible for new product introduction (NPI) for all products in Ciena’s Optical Systems portfolio
• Collaborate with cross-functional teams to assess emerging AI technologies and propose innovative use cases for SE&I
• Contribute to the adoption of AIOps technologies
• Design, develop and test software tools to automate manual SE&I workflows and processes
• Assist in the development of a product test-case automation suite, including writing code to execute scripts to run corresponding test-cases, verify and document results
• Build and maintain backend logic and scripts for the automated testing tool of optical transceivers
• Help design and develop user-friendly UIs or HTML portal
• Always comprehensively document their work/code and train extended team with user guides or Confluence

Solutions Engineer – Introduction Intern

Director

• Lead regional deal strategy, structuring, and governance to support healthy, scalable growth
• Partner with Regional Sales Leaders to shape commercial approaches, pricing strategies, and customer negotiation outcomes
• Oversee deal reviews, approvals, and coaching for regional Commercial Managers
• Interpret commercial implications of RFPs and customer contracts, removing obstacles to closure
• Serve as a key governance leader, ensuring alignment with internal approval processes and operating guidelines
• Collaborate closely with accounting, finance, and revenue teams to ensure accurate forecasting and compliant deal structures
• Partner with PLM to define commercial constructs, approve product and service descriptions, and support pricing and margin decisions

Regional Director, Commercial Management

Program Manager

• Lead cross‑functional teams to build and execute integrated delivery plans that balance scope, schedule, and budget
• Establish and maintain comprehensive management plans for risks, issues, communications, contingency, and team working agreements
• Guide internal teams and customers through the full project lifecycle while ensuring alignment to objectives and high‑quality outcomes
• Anticipate and address risks by facilitating solution paths and aligning stakeholders toward the best possible resolution
• Serve as the primary liaison across customers, internal teams, and partners to drive clarity, collaboration, and accountability
• Mentor and support junior team members to enable collective success and a high‑performing project culture
• Oversee administrative and operational requirements, including financial tracking, reporting, invoicing, and approvals, in accordance with defined policies

QA Engineer

• Create manual and automated test plans that clearly validate product functionality and quality
• Build and maintain automation frameworks for in‑sprint and end‑to‑end test coverage
• Collaborate closely with developers and product owners to refine requirements and ensure comprehensive test scope
• Develop robust automated tests for Angular front‑end interfaces and REST API services
• Use containerization technologies and orchestration tools to validate complex distributed systems
• Contribute to continuous integration pipelines and test reporting processes
• Engage with global stakeholders and share clear, actionable updates on test progress