Quality Engineer
Ciena
full-time
Posted on:
Location Type: Remote
Location: Thailand
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About the role
- Drive resolution of customer-impacting quality issues by identifying root causes and leading cross-functional corrective and preventive actions
- Act as a quality subject matter expert bridging Research and Development (R&D) teams and customer-facing Quality Management activities
- Partner with account teams and customers to understand quality requirements and ensure alignment with customer baselines
- Analyze, communicate, and report customer quality results and trends to internal stakeholders
- Monitor and publish quality metrics that support continuous improvement initiatives
- Recommend and implement enhancements to quality assurance processes and integrated hardware and software workflows
- Support day-to-day Global Quality activities across the customer lifecycle
Requirements
- Bachelor of Science degree in Electronics Engineering or a related technical discipline
- 5+ years of proven experience in quality engineering or quality management roles
- Strong experience performing root cause analysis in complex, multi-layered platform environments
- Working knowledge of telecommunications equipment and customer network baselines
- Familiarity with Network Element technologies including Synchronous Optical Network (SONET), Synchronous Digital Hierarchy (SDH), and Ethernet
- Ability to manage multiple priorities in an agile or scrum-based development environment
- Strong attention to detail with the ability to work independently and collaboratively with minimal supervision
Benefits
- Flexible work environment
- Individual growth opportunities
- Well-being support
- Community and societal impact initiatives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
root cause analysisquality engineeringquality managementquality assurance processestelecommunications equipmentSynchronous Optical Network (SONET)Synchronous Digital Hierarchy (SDH)Ethernetagile developmentscrum
Soft Skills
attention to detailindependent workcollaborative workmulti-priority management
Certifications
Bachelor of Science degree in Electronics Engineering