Quality Engineer

Ciena

Quality Account Engineer ensuring customer trust through end-to-end quality outcomes. Driving corrective actions while partnering closely with customers and internal teams in high-speed connectivity.

Posted 4/16/2026full-timeRemote • 🇹🇭 ThailandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Drive resolution of customer-impacting quality issues by identifying root causes and leading cross-functional corrective and preventive actions
Act as a quality subject matter expert bridging Research and Development (R&D) teams and customer-facing Quality Management activities
Partner with account teams and customers to understand quality requirements and ensure alignment with customer baselines
Analyze, communicate, and report customer quality results and trends to internal stakeholders
Monitor and publish quality metrics that support continuous improvement initiatives
Recommend and implement enhancements to quality assurance processes and integrated hardware and software workflows
Support day-to-day Global Quality activities across the customer lifecycle

Requirements

What you’ll need

Bachelor of Science degree in Electronics Engineering or a related technical discipline
5+ years of proven experience in quality engineering or quality management roles
Strong experience performing root cause analysis in complex, multi-layered platform environments
Working knowledge of telecommunications equipment and customer network baselines
Familiarity with Network Element technologies including Synchronous Optical Network (SONET), Synchronous Digital Hierarchy (SDH), and Ethernet
Ability to manage multiple priorities in an agile or scrum-based development environment
Strong attention to detail with the ability to work independently and collaboratively with minimal supervision

Benefits

Comp & perks

Flexible work environment
Individual growth opportunities
Well-being support
Community and societal impact initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

root cause analysisquality engineeringquality managementquality assurance processestelecommunications equipmentSynchronous Optical Network (SONET)Synchronous Digital Hierarchy (SDH)Ethernetagile developmentscrum

Soft Skills

attention to detailindependent workcollaborative workmulti-priority management

Certifications

Bachelor of Science degree in Electronics Engineering