Christian Care Ministry

Customer Support

• Support members as primary point of contact with providers in obtaining required medical records – including providing and receiving written and telephone communication
• Serve as primary point of contact with members in obtaining authorizations
• Work directly with providers to obtain refunds on inaccurately shared bills
• Effectively communicate guidelines to providers to retrieve necessary information and guide parties through established processes/procedures
• Forward, send, and/or label incoming documentation (i.e. forms, medical records, authorizations, legal, etc.) when applicable – providing accurate and detailed case notes in accordance with established processes
• Handle multiple cases and document appropriate notes & status in required billing system (i.e. SalesForce, CSI)
• Review reports to determine if cases need to be opened and worked by other internal team members
• Assess cases within queues, sending them to appropriate areas to work/review
• Keep leadership informed of high risk/high dollar cases
• Offer to pray with providers and members on every call
• Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs
• All other duties as assigned

Customer Care Specialist – Cost Management

Accountant

• Analyze and reconcile complex bank accounts and investigate outstanding items to ensure timely adjustments
• Analyze asset, liability, and capital accounts by compiling electronic data and required documentation
• Prepare and distribute the daily cash balance report to Finance leadership
• Assist in the preparation of budget and special reports
• Perform monthly/year-to-date budget vs. actual analysis for assigned departments - acting as liaison between departmental owners and the finance department
• Maintain fixed assets schedule, posting monthly depreciation and reconciling balances in a fixed asset module to balance sheet accounts
• Maintain prepaid expense amortization schedules and reconciliations
• Prepare and post journal entries and accruals as needed
• Verify accuracy of new vendors created by non-AP staff
• Analyze, prioritize, and code invoices and expense vouchers for accuracy and payment eligibility to ensure timely payments
• Provide mentorship, coaching and leadership support of accounts payable team members
• Reconcile executive credit card charges in Concur monthly as needed
• Perform general ledger analysis to summarize the composition of each account
• Prepare annual IRS 1099 reporting for contract labor
• Process monthly expense reporting
• Assist with audit preparation
• Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs
• All other duties as assigned

Customer Care Specialist – Cost Management

Customer Care Specialist – Cost Management

Senior Accountant