Christian Care Ministry

Analyst

• Responsible for tactical schedule management to maximize staffing resources and achieve service level objectives within Verint and Omni-channel platform (i.e. phone, chat, email) while limiting staffing expenses
• Identify and proactively respond to intervals that require remediation tactics (e.g., adjusting schedules, canceling off phone activities, soliciting for extra hours, etc.) leveraging Verint software
• Develop and produce accurate long, medium, and short-range staffing forecasts; develop highly efficient agent schedules to deliver upon the forecasts; and effective management / utilization of the Verint Workforce Management Suite
• Perform all workforce management activities with a focus on long term forecasting and planning including financial budget planning, short-term intraday/intraweek resource assignment, and providing secondary assistance to real time management
• Review net staffing plans and facilitate schedule adjustments in workforce management tools to cover any projected gaps (OT, meeting, training, break optimization, etc.)
• Intraday management and response plan implementation to ensure schedule adherence; respond to unplanned calls, staffing, and handle time variances
• Daily schedule and activity maintenance within WFM scheduling and Automatic Call Distribution (ACD) software tools
• Provide Verint reporting and trend analysis and feedback to the WFM Forecasting Analyst to improve contact handle time and shrinkage forecasts
• Assist with daily, weekly, monthly, and ad-hoc reporting for management team, business partners, and key stakeholders
• Communicate daily with multiple lines of business to ensure active involvement in scheduling, tactical planning, and analysis activities
• Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs
• All other duties as assigned

Workforce Management Real Time Analyst

Manager

• Works with leadership, clinical staff, key internal departments, and external customers to ensure optimum clinical outcomes for members
• Reviews and interprets members’ medical records and compares them against proprietary and evidenced-based criteria to determine eligibility for bill sharing and advocacy for additional programs and interventions; determines if the medical record documentation supports the eligibility of requested and/or billed services
• Abstracts review-related data/information accurately and timely in appropriate review systems by the appropriate means. Provides accurate and timely submission of all administrative and review-related documents to appropriate parties
• Performs ongoing reassessment of review process to offer opportunities for improvement and/or change
• Reviews requests for genetic testing to determine eligibility for sharing and implements appropriate reimbursement strategies
• Advocates for members using the Medi-Share program to meet their health care needs
• Performs case reviews, checks medical records, speaks with patients and care providers regarding treatment and collaborates with plan of care
• Reviews pre-notification of services and clinical information for care management intervention and medical appropriateness
• Performs clinical reviews paying close attention to the appropriateness of healthcare expenditures to include length of facility stays and outpatient therapy services
• Performs concurrent review and discharge planning for inpatients
• Provides for continuity of care
• Researches and assists the negotiations for LOA/SCAs for inpatients transitioning to different level of care
• Assures appropriate levels of care are received by patients
• Provides appropriate consultation and referral to intra- and interdepartmental resources to ensure members receive optimum services offered by organization
• Manages assigned clinical caseload meeting SLAs
• Performs administrative and clinical processes to ensure team and departmental goals are met
• Delivers accurate and comprehensible verbal and written communication to external customers while complying with organizational HIPAA requirements
• Maintains accurate and timely records of all communications and interventions
• Attends all required department and organization meetings
• Contributes to the exercise and expression of Christian Care Ministry’s Christian beliefs
• All other duties as assigned

Oncology LPN Care Manager

Product Designer

• Design and deliver responsive user experiences across Mobile, Tablet, and Desktop
• Translate complex user needs into clear workflows, user stories, and use cases
• Develop user interfaces from low-fidelity wireframes to high-fidelity interactive prototypes
• Apply interaction design principles to ensure usability, efficiency, and task completion
• Champion end-to-end user experience, influencing beyond software into the broader service journey
• Establish consistent page architecture, reusable components, and design standards
• Present design concepts and research findings to stakeholders at all organizational levels
• Conduct user research and usability testing to generate actionable insights
• Provide mentorship and guidance to junior designers, fostering growth and skill development
• Contribute to the expression of Christian Care Ministry’s beliefs through thoughtful, mission-aligned design
• Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs
• Perform all other duties as assigned

Senior UI/UX Designer

Full-stack Engineer

• Analyzes, designs, programs, debugs, and modifies complex and diverse software enhancements and features used in local, networked, cloud-based, or Internet-related computer programs
• Applies complex professional concepts and company objectives to resolve issues in creative and effective ways
• Actively participates as a developer on a Scrum team, building software solutions according to team backlog
• Effectively collaborates with team members to achieve a shared goal
• Executes and promotes development standards, including writing readable code, automated tests, and documentation
• Collaborates with other developers within the development teams to ensure best methods and techniques are used in development
• Ensures merge/pull requests are reviewed and approved
• Serves as technical owner for code written, including executing development standards for their code within applications/systems
• Analyzes technological trends and proposes formal recommendations for improvement when appropriate
• Engages and shares knowledge with other functional areas of IT as well as business users as an ambassador for the software development team
• Keeps job knowledge up-to-date by studying new development tools, programming techniques, and computing equipment; participating in educational opportunities, reading professional publications, maintaining personal and professional networks, and participating in professional organizations
• Contributes to the exercise and expression of Christian Care Ministry’s Christian beliefs
• Performs all other duties as assigned

Senior Software Developer, Full Stack

Procurement

• Engage suppliers for quotes, meetings, deliverables, and negotiations
• Perform due diligence and risk assessments
• Develop and maintain supplier management/performance activities and facilitate supplier continuous improvement initiatives such as QBR (Quarterly Business Review) event execution with select supplier relationships
• Prepare and review purchase orders (including those paid via Ministry credit cards) and agreements through the appropriate approval and authorization processes and systems
• Manage, plan, and oversee purchasing and supplier management initiatives
• Negotiate with suppliers in partnership with business units for products/services, purchase orders, pricing, payment terms, cancellations, or terminations when necessary
• Maintain procurement and supplier management records such as agreements and any associated supporting documentation
• Support the procurement and supplier management function in the continual training of business units and suppliers on the processes and policies of procurement and supplier management
• Ensure the confidentiality and security of all contracts and purchasing files
• Input all changes into the purchasing and supplier management systems, including supplier information, purchase orders, and other applicable system updates
• Contribute to the exercise and expression of the Ministry’s Christian beliefs
• All other duties as assigned

Procurement & Supplier Manager

System Administrator

• Provides day-to-day hands-on support for Apple hardware and software
• Responsible for engineering, supporting, and deploying standard macOS and iOS devices
• Collaborates with IT teams
• Provides Tier 2/3 support
• Delivers training and documentation for end users and support staff

Mac Systems Administrator

Customer Support

• Customer Service Advocates are a trusted resource for Medi-Share program members and medical service providers with questions or concerns related to membership guidelines, program provisions, technical challenges, medical bills, and more
• Present accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace
• Troubleshoot and resolve issues
• Work with a high sense of urgency with all medical service providers and program members
• Show compassion and understanding to customers in need
• Meet monthly service objectives as outlined by management
• Embrace additional training, development, or special assignments with optimism
• Adhere to company rules and policies
• Seek to grow in the body of Christ; serve as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentor others
• Offer prayer to all members and providers at every appropriate opportunity
• Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs
• Perform all other duties as assigned