Christian Care Ministry

Salesforce Developer

• Design and develop Lightning Web Component Open Source (LWC OSS) applications that securely communicate to, and pull from, the Salesforce platform within LWC OSS
• Using Agile development methods, design and develop custom applications on the Salesforce platform utilizing Apex, Visualforce, and Lightning Web Components on the Salesforce / force.com platform for Christian Care Ministry’s websites/portals, internal business processes, back-office systems, and mobile applications
• Build software that allows our employees to delight our members
• Explore and recommend new technology platforms and capabilities
• Participate in agile development teams, constantly improving quality
• Cross-train with senior development staff in the maintenance of applications, databases, and stored procedures
• Provide mentorship of other developers; taking ownership of key development initiatives as assigned
• Manages integration initiatives and implementation of third-party plug-ins
• Participate in code reviews
• Develop robust Apex and Javascript Jest test cases that thoroughly validate both positive and negative scenarios, ensuring high code coverage and reliable application behavior
• Collaborate with UI/UX Designers to help contribute to the design and implementation of scalable, high-performance Salesforce solutions, ensuring alignment with enterprise architecture and business goals
• Mentor and coach junior and mid-level developers, fostering a culture of continuous learning, code quality, and best practices
• Take ownership of end-to-end solution delivery, including requirements gathering, technical design, development, testing, deployment, and post-release support
• Contribute to and maintain comprehensive technical documentation, including solution designs, data models, integration specifications, and development standards to support knowledge sharing and long-term maintainability
• Contribute to the exercise and expression of Christian Care Ministry’s beliefs
• All other duties as assigned

Senior Salesforce Developer

Payroll

• Handle a variety of complex accounting duties in the preparation, processing, and maintenance of payroll and benefit calculations
• Analyze and update payroll and benefit data on a monthly basis
• Design and maintain a database to organize, collect and retrieve data into required reporting formats
• Ready and maintain various accounting papers, schedules, statements, and records; aids payroll team in calculating accurate wages and depositing amounts or issuing checks
• Handle processing of payroll information associated with newly hired or terminated employees, including wage verification, withholdings, benefit deductions, COBRA payments, etc.
• Manage employee benefit deductions and contributions processes, reconciliation, and accounting, including COBRA
• Provide month end accrual and reconciliation of GL accounts
• Manage custom reports related to Finance, Accounting, and Payroll
• Set-up and maintain tax jurisdictions
• Ensure accuracy and compliance of calculations with established policies and procedures and federal, state, and local laws
• Schedule payroll audits and work with auditors on all inquiries
• Handle processing of employee status changes, analyze payroll and employee expenses, assures general ledger accounts
• Reconcile payroll deposits, tax withholdings, wage garnishments, and voluntary deductions
• Maintain knowledge of rules and laws governing payroll administration practices
• Identify and recommend corrective actions for risks related to payroll processes
• Prepare responses to notices from government agencies regarding tax filings
• Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs
• All other duties as assigned

Payroll Accountant

Manager

• Manage complex contracting and negotiations for fees for service and value-based reimbursements with hospitals and other providers (e.g., Hospital systems, Ancillaries, and large physician groups)
• Build relationships that nurture partnerships and seek broader value-based business opportunities to support the local market strategy
• Initiate and maintain effective channels of communication with internal partners including but not limited to, billing and payment operations, Care Management. Credentialing, Legal, Medical Economics, Compliance, Sales and Marketing and Service
• Manage strategic positioning for provider contracting, develops networks and identifies opportunities for greater value-orientation and risk arrangements
• Contribute to the development of alternative network initiatives; Supports and provides direction to develop network analytics required for the network solution
• Work to meet contracting targets (adequacy, accessibility, medical cost spend, etc.), while preserving an adequate network, to achieve and maintain Company's competitive position
• Prepare, analyze, review, and project financial impact of larger or complex provider contracts and assesses alternate contract terms
• Manage key provider relationships and is accountable for critical interface with providers and business staff
• Demonstrate knowledge of providers in an assigned geographic area through understanding the interrelationships as well as the competitive landscape
• Strong understanding of and familiarity with payers and players in the healthcare landscape
• Leverage prior history and success leading and managing multiple contracts to deliver results
• Track current contract performance and process renegotiations and changes, amendments, and extensions to existing agreements
• Review and revise provider contracts as necessary to reflect updates in business strategy or organizational developments
• Represent company with high visibility providers and community groups
• Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs
• All other duties as assigned

Network Development Manager

• Performs within licensed scope of nursing practice and under the direction of the Sr. Director, Clinical Services
• Identifies, screens, and enrolls members meeting criteria into Care Management Services
• Educates members and providers (as appropriate) regarding the Medi-Share provisions and processes
• Confirms member’s condition and plan of care are eligible for sharing based on Medi-Share and FDA/CMS approved evidence-based clinical management guidelines; suggests resources for those conditions/plan of care not eligible for sharing
• Identifies, educates, and facilitates member participation in appropriate member stewardship including, but not limited to patient assistance programs for medication, laboratory, and genetic testing
• Provides disease/condition specific clinical education to include multimedia resources, if available
• Identifies opportunities for and facilitates transitional care
• Partners with organizational resources to facilitate effective and cost-efficient outcomes for members
• Delivers accurate and comprehensible verbal and written communication to external customers while complying with organizational HIPAA requirements
• Documents case work, all telephone conversations, correspondence, and tasks completely and accurately in appropriate IT systems
• Maintains and independently manages assigned caseload and departmental workflows within agreed service levels
• Presents accurate, complete, and concise case information to Sr. Director, Clinical Services within agreed upon service levels
• Completes medically related special projects independently as assigned with minimal supervision
• Attends all required departmental and organizational meetings
• Prays with members and providers as appropriate
• Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs
• Perform all other duties as assigned

Oncology RN Care Manager

Sales

• Reporting to the Sr. Director, Channel Partners, the Sales Manager helps lead and develop a team that supports Christian Care Ministry’s primary distribution channel, market-facing partners, and like-minded organizations that share our mission and values.
• This includes strategic oversight of licensed Christian insurance agents, support of our targeted strategy, strategic and operational leadership to ensure partners are equipped, engaged, and supported in driving growth, member acquisition, and community impact.
• The Manager oversees the partner support team, fosters collaboration across departments, and strengthens relationships that expand Medi-Share’s presence and community engagement within targeted areas.
• A strong emphasis is placed on cultivating a Christ-centered culture, partnership excellence, and sustainable channel growth mindset all aligned with ministry objectives.

Sales Manager, Channel Partners

Business Analyst

• Administer and maintain member survey instruments
• Analyze member feedback from experience channels including surveys and service reports to identify trends, gaps, and improvement opportunities
• Provide timely, constructive feedback, and insights to leadership and frontline teams, supporting strategic decision-making
• Collaborate with cross-functional teams with analysis to support process improvements
• Translate insights into clear, actionable recommendations and support the implementation of enhancements
• Track, analyze, and report on key service metrics, including member satisfaction, operational efficiency, and performance management
• Proactively communicate critical information and emerging issues to leadership
• Develop reporting methods to effectively communicate member experience feedback
• Collect, consolidate, and analyze member feedback from multiple sources
• Contribute to the exercise and expression of Christian Care Ministry’s beliefs
• All other duties as assigned

Experience Insights Analyst

Analyst

• Responsible for tactical schedule management to maximize staffing resources and achieve service level objectives within Verint and Omni-channel platform (i.e. phone, chat, email) while limiting staffing expenses
• Identify and proactively respond to intervals that require remediation tactics (e.g., adjusting schedules, canceling off phone activities, soliciting for extra hours, etc.) leveraging Verint software
• Develop and produce accurate long, medium, and short-range staffing forecasts; develop highly efficient agent schedules to deliver upon the forecasts; and effective management / utilization of the Verint Workforce Management Suite
• Perform all workforce management activities with a focus on long term forecasting and planning including financial budget planning, short-term intraday/intraweek resource assignment, and providing secondary assistance to real time management
• Review net staffing plans and facilitate schedule adjustments in workforce management tools to cover any projected gaps (OT, meeting, training, break optimization, etc.)
• Intraday management and response plan implementation to ensure schedule adherence; respond to unplanned calls, staffing, and handle time variances
• Daily schedule and activity maintenance within WFM scheduling and Automatic Call Distribution (ACD) software tools
• Provide Verint reporting and trend analysis and feedback to the WFM Forecasting Analyst to improve contact handle time and shrinkage forecasts
• Assist with daily, weekly, monthly, and ad-hoc reporting for management team, business partners, and key stakeholders
• Communicate daily with multiple lines of business to ensure active involvement in scheduling, tactical planning, and analysis activities
• Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs
• All other duties as assigned

Workforce Management Real Time Analyst

• Works with leadership, clinical staff, key internal departments, and external customers to ensure optimum clinical outcomes for members
• Reviews and interprets members’ medical records and compares them against proprietary and evidenced-based criteria to determine eligibility for bill sharing and advocacy for additional programs and interventions; determines if the medical record documentation supports the eligibility of requested and/or billed services
• Abstracts review-related data/information accurately and timely in appropriate review systems by the appropriate means. Provides accurate and timely submission of all administrative and review-related documents to appropriate parties
• Performs ongoing reassessment of review process to offer opportunities for improvement and/or change
• Reviews requests for genetic testing to determine eligibility for sharing and implements appropriate reimbursement strategies
• Advocates for members using the Medi-Share program to meet their health care needs
• Performs case reviews, checks medical records, speaks with patients and care providers regarding treatment and collaborates with plan of care
• Reviews pre-notification of services and clinical information for care management intervention and medical appropriateness
• Performs clinical reviews paying close attention to the appropriateness of healthcare expenditures to include length of facility stays and outpatient therapy services
• Performs concurrent review and discharge planning for inpatients
• Provides for continuity of care
• Researches and assists the negotiations for LOA/SCAs for inpatients transitioning to different level of care
• Assures appropriate levels of care are received by patients
• Provides appropriate consultation and referral to intra- and interdepartmental resources to ensure members receive optimum services offered by organization
• Manages assigned clinical caseload meeting SLAs
• Performs administrative and clinical processes to ensure team and departmental goals are met
• Delivers accurate and comprehensible verbal and written communication to external customers while complying with organizational HIPAA requirements
• Maintains accurate and timely records of all communications and interventions
• Attends all required department and organization meetings
• Contributes to the exercise and expression of Christian Care Ministry’s Christian beliefs
• All other duties as assigned

Oncology LPN Care Manager

Product Designer

• Design and deliver responsive user experiences across Mobile, Tablet, and Desktop
• Translate complex user needs into clear workflows, user stories, and use cases
• Develop user interfaces from low-fidelity wireframes to high-fidelity interactive prototypes
• Apply interaction design principles to ensure usability, efficiency, and task completion
• Champion end-to-end user experience, influencing beyond software into the broader service journey
• Establish consistent page architecture, reusable components, and design standards
• Present design concepts and research findings to stakeholders at all organizational levels
• Conduct user research and usability testing to generate actionable insights
• Provide mentorship and guidance to junior designers, fostering growth and skill development
• Contribute to the expression of Christian Care Ministry’s beliefs through thoughtful, mission-aligned design
• Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs
• Perform all other duties as assigned

Senior UI/UX Designer

Full-stack Engineer

• Analyzes, designs, programs, debugs, and modifies complex and diverse software enhancements and features used in local, networked, cloud-based, or Internet-related computer programs
• Applies complex professional concepts and company objectives to resolve issues in creative and effective ways
• Actively participates as a developer on a Scrum team, building software solutions according to team backlog
• Effectively collaborates with team members to achieve a shared goal
• Executes and promotes development standards, including writing readable code, automated tests, and documentation
• Collaborates with other developers within the development teams to ensure best methods and techniques are used in development
• Ensures merge/pull requests are reviewed and approved
• Serves as technical owner for code written, including executing development standards for their code within applications/systems
• Analyzes technological trends and proposes formal recommendations for improvement when appropriate
• Engages and shares knowledge with other functional areas of IT as well as business users as an ambassador for the software development team
• Keeps job knowledge up-to-date by studying new development tools, programming techniques, and computing equipment; participating in educational opportunities, reading professional publications, maintaining personal and professional networks, and participating in professional organizations
• Contributes to the exercise and expression of Christian Care Ministry’s Christian beliefs
• Performs all other duties as assigned

Senior Software Developer, Full Stack

Procurement

• Engage suppliers for quotes, meetings, deliverables, and negotiations
• Perform due diligence and risk assessments
• Develop and maintain supplier management/performance activities and facilitate supplier continuous improvement initiatives such as QBR (Quarterly Business Review) event execution with select supplier relationships
• Prepare and review purchase orders (including those paid via Ministry credit cards) and agreements through the appropriate approval and authorization processes and systems
• Manage, plan, and oversee purchasing and supplier management initiatives
• Negotiate with suppliers in partnership with business units for products/services, purchase orders, pricing, payment terms, cancellations, or terminations when necessary
• Maintain procurement and supplier management records such as agreements and any associated supporting documentation
• Support the procurement and supplier management function in the continual training of business units and suppliers on the processes and policies of procurement and supplier management
• Ensure the confidentiality and security of all contracts and purchasing files
• Input all changes into the purchasing and supplier management systems, including supplier information, purchase orders, and other applicable system updates
• Contribute to the exercise and expression of the Ministry’s Christian beliefs
• All other duties as assigned

Procurement & Supplier Manager

System Administrator

• Provides day-to-day hands-on support for Apple hardware and software
• Responsible for engineering, supporting, and deploying standard macOS and iOS devices
• Collaborates with IT teams
• Provides Tier 2/3 support
• Delivers training and documentation for end users and support staff

Mac Systems Administrator

Customer Support

• Customer Service Advocates are a trusted resource for Medi-Share program members and medical service providers with questions or concerns related to membership guidelines, program provisions, technical challenges, medical bills, and more
• Present accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace
• Troubleshoot and resolve issues
• Work with a high sense of urgency with all medical service providers and program members
• Show compassion and understanding to customers in need
• Meet monthly service objectives as outlined by management
• Embrace additional training, development, or special assignments with optimism
• Adhere to company rules and policies
• Seek to grow in the body of Christ; serve as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentor others
• Offer prayer to all members and providers at every appropriate opportunity
• Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs
• Perform all other duties as assigned