Christian Care Ministry

Solutions Engineer

• Craft software feature roadmaps balancing stakeholder feature delivery with architectural improvements
• Translate requirements into end user / stakeholder readable Functional Design documents
• Act as technical design liaison with PMO, Client, Vendor Partners, and other technology teams (take the specifications from the customers to the engineers, because you’re a people person)
• Properly scope, design, and size project delivery efforts
• Provide direction and guidance on the solution architecture to the IT Delivery teams
• Make technical trade-offs to balance competing concerns (such as usability, scalability, data integrity, performance, etc.)
• Serve as Product Owner for Agile Software Delivery teams
• Participate in Design and Sprint sessions following Scrum methodology
• Manage time effectively, communicating project status accurately to Project Managers
• Apply architectural and engineering concepts to design solutions that meet CCM’s standards for scalability, maintainability, security, reliability, extensibility, flexibility, availability, and manageability
• Design within the enterprise architecture framework, adhering to architecture principles, modeling and design standards, reference architectures, and design patterns
• Work with the Manager of Design and Architecture to design reference architectures and roadmaps to best align with business strategy
• Mentor Senior Solutions Architects and software developers in architecture, technology, software development practices, and leadership
• Demonstrate leadership by taking initiative in team building, influencing, conflict management, and problem resolution to facilitate success
• Support vendor evaluations; responsible for providing recommendations and assessment scoring
• Navigate across the IT organization (networking, security, interfaces, etc.) to identify non-functional requirements that would not be clear to the business
• Drive the sourcing of new solutions to help generate improvements to processes
• Introduce, develop, and maintain tools, practices, and processes to help the organization scale, design best-in-class architecture, and develop test and release automation
• Develop and maintain technical standards, policies, and procedures
• Perform all job functions consistent with CCM policies and procedures, including those which govern handling PHI and PII
• Contribute to the exercise and expression of Christian Care Ministry’s beliefs
• All other duties as assigned

Principal Software Solutions Architect

DevOps Engineer

• Collectively work on the design, evolution, and operational health of CCM’s AWS environment, including architectural decisions, standards, and best practices
• Design, implement, and optimize AWS-based infrastructure using services such as EC2, ECS/EKS, Lambda, RDS, S3, CloudWatch, IAM, and VPC
• Design and manage cloud infrastructure using Infrastructure as Code (e.g., Terraform, CloudFormation, or equivalent)
• Lead new implementations and major reliability initiatives, serving as a subject matter expert for AWS and SRE best practices
• Actively monitor, analyze, and optimize AWS spend, providing regular cost insights and recommendations that balance reliability, performance, and fiscal stewardship
• Apply and mature site reliability principles to improve system availability, scalability, performance, security, and observability
• Design, analyze, and implement automation to eliminate operational toil and improve system efficiency
• Provide advanced operations and systems administration for cloud-hosted and hybrid platforms supporting CCM’s IT systems and services
• Define and improve monitoring, alerting, logging, and incident response practices to proactively identify risks and minimize customer impact
• Lead complex production incidents, perform root cause analysis, and drive corrective and preventive actions
• Mentor and provide technical guidance to junior and mid-level engineers without direct people-management responsibilities
• Collaborate with engineering, QA, security, and business teams to embed reliability throughout the SDLC
• Ensure systems and data are handled in compliance with legal, regulatory, and organizational requirements
• Develop and continuously improve production engineering processes, including:
• Change and configuration management
• Monitoring and observability
• Incident and emergency response
• Disaster recovery and business continuity
• Capacity planning and performance tuning
• Infrastructure-as-code and deployment automation
• Partner with leadership to establish and enforce consistent IT Production policies, standards, and tooling
• Act as a change agent for long-term technical strategy, identifying risks, dependencies, and opportunities across systems and teams
• Participate in a sustainable on-call rotation and contribute to ongoing improvements that reduce alert fatigue and operational overhead
• Build strong cross-functional relationships to align reliability initiatives with business and ministry outcomes
• Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs
• Perform all other duties as assigned

Senior Site Reliability Engineer, SRE

Project Manager

• Engage and manage vendor relationships to ensure clear expectations, monitor performance, and address issues promptly. Lead vendor evaluations, contract discussions, and performance reviews.
• Establish, onboard, and manage vendors, working closely with the Procurement team, as part of implementing vendor solutions that enhance Medi-Share Member provisions and offerings.
• Must communicate clearly and concisely in verbal and written forms to stakeholders at all levels of the organization.
• Lead efficient meetings with a broad group of stakeholders in an organized approach to ensure meeting outcomes are achieved and follow-up items are tracked through completion.
• Drive timely decision making, ensuring accountability with stakeholders based on the responsibility matrix.
• Proactive risk management and mitigation plan definition to prevent impacts across service lines.
• Effectively utilize discernment to determine when escalation is necessary.
• Generate accurate, concise, and timely project status reports in alignment with PMO standards.
• Ensure oversight and guidance to Business Analysts defining business requirements while tracking status to meet required deadlines.
• Define and manage the resource pool allocation, monitoring over and under-allocation while working with service line managers to deliver project scope.
• Manage and report on project forecast and budget explaining variances and utilizing earned value analysis.
• Tightly manage change control, ensuring that changes are assessed for scope, cost, schedule, and opportunity cost impacts.
• Facilitate buy versus build analysis with operational and Information Technology stakeholders.
• Challenge and lead with the end in mind with business leaders to ensure successful outcomes.
• Invest in learning and understanding the business implications of projects while utilizing experience to steer projects to meet objectives.
• Define and contribute to project management knowledge areas and playbook documentation standards of the Project Management Office (PMO).
• Mentor Project Managers to grow and excel within the organization.
• Contribute to the Portfolio Management Playbook in alignment with PMO standards.
• Evaluate cross-project interdependencies within the portfolio to determine the schedule and resource work sequence for success.
• Participate in portfolio modeling, assessing the implications of changes to projects.
• Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs
• All other duties as assigned

Senior Project Manager

Customer Support

• The Marketing Support Specialist assists marketing managers and executives with tasks, meetings, projects, strategies, and campaigns.
• Able to multi-task effectively in a fast-paced environment, the Marketing Support Specialist also possesses excellent problem-solving skills as well as strong communication and organizational skills.
• The Marketing Support Specialist is a detail-oriented, team player who is creative, proactive, and able to meet all deadlines.
• Development and management of cross-department marketing and sales materials
• Oversee and support with member testimonials
• Contribute to the exercise and expression of the Ministry’s Christian beliefs