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Customer Care Specialist – Cost Management
Christian Care MinistryCustomer Care Specialist managing healthcare inquiries at Christian Care Ministry. Supporting members in obtaining medical records and authorizations while ensuring effective communication with healthcare providers.
About the role
Key responsibilities & impact- Support members as primary point of contact with providers in obtaining required medical records – including providing and receiving written and telephone communication
- Serve as primary point of contact with members in obtaining authorizations
- Work directly with providers to obtain refunds on inaccurately shared bills
- Effectively communicate guidelines to providers to retrieve necessary information and guide parties through established processes/procedures
- Forward, send, and/or label incoming documentation (i.e. forms, medical records, authorizations, legal, etc.) when applicable – providing accurate and detailed case notes in accordance with established processes
- Handle multiple cases and document appropriate notes & status in required billing system (i.e. SalesForce, CSI)
- Review reports to determine if cases need to be opened and worked by other internal team members
- Assess cases within queues, sending them to appropriate areas to work/review
- Keep leadership informed of high risk/high dollar cases
- Offer to pray with providers and members on every call
- Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs
- All other duties as assigned
Requirements
What you’ll need- High school diploma/GED (required)
- 1-2 years administrative and/or phone-based customer service experience (required) with medical office experience reading medical records and/or medical billing (preferred)
- Experience in a healthcare payer or healthcare organization (preferred)
Benefits
Comp & perks- 100% paid Medical for employees/99% for family
- Generous employer Health Savings Account (HSA) contributions
- Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
- 6 weeks of paid parental leave (for both mom and dad)
- Dental - two plans to choose from
- Vision
- Short-term Disability
- Accident, Critical Illness, Hospital Indemnity
- 401(k) – up to 4% match on ROTH or Traditional contributions
- Generous paid-time off and 11 paid holidays
- Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo
- Employee Assistance Program including no cost, in-person mental health visits and employee discounts
- Monetary Anniversary Awards Program
- Monetary Birthday Awards
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical recordsmedical billingcase documentationauthorization processingreport reviewbilling system
Soft Skills
communicationcustomer serviceorganizationalinterpersonalproblem-solving
Certifications
high school diplomaGED