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Customer Care Specialist – Cost Management
Christian Care MinistryCustomer Care Specialist managing member relations and healthcare communications at Christian Care Ministry. Handling medical records, authorizations, and provider interactions in a supportive Faith-based environment.
About the role
Key responsibilities & impact- Support members as primary point of contact with providers in obtaining required medical records – including providing and receiving written and telephone communication
- Serve as primary point of contact with members in obtaining authorizations
- Work directly with providers to obtain refunds on inaccurately shared bills
- Effectively communicate guidelines to providers to retrieve necessary information and guide parties through established processes/procedures
- Forward, send, and/or label incoming documentation (i.e. forms, medical records, authorizations, legal, etc.) when applicable – providing accurate and detailed case notes in accordance with established processes
- Handle multiple cases and document appropriate notes & status in required billing system (i.e. SalesForce, CSI)
- Review reports to determine if cases need to be opened and worked by other internal team members
- Assess cases within queues, sending them to appropriate areas to work/review
- Keep leadership informed of high risk/high dollar cases
- Offer to pray with providers and members on every call
- Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs
- All other duties as assigned
Requirements
What you’ll need- High school diploma/GED (required)
- 1-2 years administrative and/or phone-based customer service experience (required) with medical office experience reading medical records and/or medical billing (preferred)
- Experience in a healthcare payer or healthcare organization (preferred)
Benefits
Comp & perks- 100% paid Medical for employees/99% for family
- Generous employer Health Savings Account (HSA) contributions
- Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
- 6 weeks of paid parental leave (for both mom and dad)
- Dental - two plans to choose from
- Vision
- Short-term Disability
- Accident, Critical Illness, Hospital Indemnity
- 401(k) – up to 4% match on ROTH or Traditional contributions
- Generous paid-time off and 11 paid holidays
- Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo
- Employee Assistance Program including no cost, in-person mental health visits and employee discounts
- Monetary Anniversary Awards Program
- Monetary Birthday Awards
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical recordsmedical billingcase documentationauthorization processingreport reviewbilling system
Soft Skills
communicationcustomer serviceorganizationalinterpersonalproblem-solving
Certifications
high school diplomaGED