ChowNow

Product Manager

• Own the consumer products processing $2B+ in annual transactions
• Drive conversion improvements that directly impact 20,000+ restaurant partners
• Build the loyalty and retention systems that combat the commoditization of food delivery
• Launch innovative payment methods that reduce friction and expand accessibility
• Create discovery experiences that help diners explore local cuisines
• Define how independent restaurants can compete through superior ordering experiences
• Work on products that preserve local food culture and community

Senior Product Manager, Diner Experiences

Cloud Engineer

• Lead a team of DevOps and Security Engineers focused on building systems to support ChowNow's strategies and scale
• Shape product, software architecture, development processes, and engineering culture
• Launch reliable and stable products and support initiatives to continuously improve user experience
• Motivate, mentor, and provide constructive feedback and growth opportunities to team members
• Develop technology roadmaps emphasizing infrastructure as code, security, and release engineering
• Coach team on delivering features and capabilities for production applications
• Review product requirements and design documents, perform code reviews, and weigh in on implementation choices
• Collaborate with Engineering Leadership, Product, and Design; support cross-functional teams for consistent engineering practices
• Drive compliance efforts (e.g., PCI-DSS, SOC2) and participate in incident response and threat detection efforts
• Report to the Chief Technology & Product Officer and manage a team of approximately 5 engineers

Engineering Manager, Cloud Infrastructure and Security

Engineering Manager

• Lead a team of data and AI/ML engineers focused on building systems that fuel product-led growth strategies
• Help launch reliable and stable products and support new initiatives to continuously improve user experience
• Shape product, software architecture, development process, and engineering culture
• Motivate, encourage and lead team members; provide career guidance and performance reviews
• Influence new features while tackling engineering-driven initiatives to scale the platform
• Report to the Chief Technology & Product Officer and manage a team of 3-4 engineers
• Collaborate with Engineering Leadership, Product, and Design; join stand-ups, sprint planning, grooming
• Drive team towards regular cadence of building and releasing data and ML products at scale
• Coach team on building and delivering new data & ML features and capabilities natively in customer-facing applications
• Review product requirements and design documents, perform code reviews, and weigh in on implementation choices
• Collaborate on defining high-level technology roadmap addressing tech debt and product roadmap
• Lead evolution of software development process and practices for Data & ML domains
• Support and collaborate with cross-functional teams to ensure consistent application of engineering practices

Engineering Manager, Data & AI

Machine Learning Engineer

• ABOUT US: ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms.
• We support over 20,000 restaurants across North America, helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees. Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash.
• Founded in 2012, we’ve navigated rapid growth and transformation—from startup roots through the pandemic boom—and are now beginning an exciting new era under our CEO, Kanika Soni. As we evolve with new leadership and cutting-edge tools, we’re deepening our commitment to helping local restaurants thrive in the digital economy.
• About the Position:
• ChowNow’s Engineering Team has built a modern platform to enable restaurants to streamline their online ordering processes and create a strong digital brand. Our “quality product first” approach to engineering contributes to our success and brand recognition. We’ve reached the time when we need to grow and scale our engineering team to meet the demand of the many exciting new products and features on our roadmap.
• As the Senior AI/ML Engineer, you'll lead the design, development, and deployment of cutting-edge ML and Generative AI solutions in our customer-facing products. In this role, you'll be instrumental in building recommendation systems, generating insights and creating agentic workflows
• Reports to a Senior Engineering Manager; No Direct Reports
• This is a remote role based in the United States. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages.
• WHAT WE LOVE ABOUT YOU:
• You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.
• You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.
• You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.
• You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.
• WHAT SUCCESS LOOKS LIKE: