ChowNow

Sales Operations Manager

• Design, own, and scale ChowNow’s end-to-end sales enablement engine—building the programs, tools, and frameworks that drive consistent performance across every segment.
• Architect a best-in-class **onboarding experience** that accelerates time to productivity and sets clear ramp milestones.
• Build and evolve a **Sales Excellence Framework**—the standards, playbooks, talk tracks, and coaching models that define how ChowNow sells.
• Launch a **continuous learning cadence** through live training, workshops, and skill sprints focused on discovery, storytelling, negotiation, and deal control.
• Coach and support frontline managers and reps, reinforcing best practices through call reviews, shadowing, and data-driven feedback loops.
• Partner cross-functionally with Marketing, Product, and RevOps to translate GTM priorities, messaging, and launches into actionable field execution.
• Track and report enablement impact—improvements in win rate, ramp time, deal velocity, and rep productivity.
• Act as the **voice of the field**, surfacing insights on what’s working, where reps are stuck, and how we can continuously raise the bar.

Sales Enablement Manager

Product Marketing

• Lead and scale the team: Manage and develop the product marketing function at ChowNow, building team capabilities, establishing best practices, and hiring talent to meet the demands of our next phase of growth
• Drive market intelligence and customer research: Conduct deep market analysis to understand customer needs, pain points, and buying behaviors, synthesizing insights from customer interviews, competitive analysis, and market trends to inform product strategy
• Own product positioning and messaging: Craft compelling value propositions that differentiate our products in the market, developing clear messaging frameworks that articulate why our products matter, who they're for, and how they're uniquely positioned against competitors
• Lead go-to-market strategy and launch execution: Orchestrate product launches by developing comprehensive GTM plans that coordinate across sales, marketing, customer success, and product teams, defining target segments, pricing strategies, and success metrics
• Enable sales and internal education: Equip sales teams with the tools, training, and content needed to effectively sell products, creating battle cards, demo scripts, competitive intelligence briefs, and conducting regular training sessions
• Drive product adoption and growth initiatives: Drive user adoption through targeted campaigns, onboarding programs, and feature education, analyzing usage data to identify expansion opportunities and develop strategies that increase customer lifetime value

Director, Product Marketing

Frontend Engineer

• As a Senior Frontend Engineer, you will help build, deploy and monitor ChowNow’s FE applications.
• You will be involved from design to delivery of new features and measuring the success of the product.
• You will have a deep impact on our platform, influencing technology choices, supporting leadership in decision making, and enabling growth of your colleagues.
• You will contribute to our code base and review the code of other contributors.
• Measure, report, and respond to product and technology-related metrics supporting business growth.
• Act as the owner of individual pieces of our web applications.

Senior Frontend Engineer

Account Executive

• Own and exceed **monthly and quarterly sales quotas** for your assigned territory
• Run a **mixed motion**: 60–70% virtual demos, 30–40% in-person meetings, events, or restaurant visits
• Self-generate pipeline through local networking, outbound outreach, and community engagement
• Collaborate with **Marketing and SDRs** to drive regional campaigns and event follow-up
• Execute the full sales cycle—discovery, demo, proposal, negotiation, and close
• Build long-term relationships with restaurant owners, franchise groups, and local partners
• Use Salesforce to manage territory pipeline, forecast accurately, and report progress weekly
• Be the **face of ChowNow in your market**—representing our mission, values, and commitment to helping local restaurants grow

Territory Account Executive

• Run a **high volume of qualified demos** (Zoom + phone) to convert leads into customers
• Own the **entire sales cycle** from discovery to close within a defined SMB segment
• Partner with **SDRs and Marketing** to follow up on warm leads and self-source new opportunities
• Deliver **high-velocity pipeline coverage** and exceed monthly quota
• Manage all activity in Salesforce with precision and consistency
• Collaborate daily with peers and leadership to refine messaging, process, and close strategy
• Provide feedback to Marketing and Product teams on lead quality, objections, and market insights
• Build trusted relationships with independent restaurant owners and operators

Inside Sales Account Executive

Chief Marketing Officer

• Own marketing-sourced pipeline generation targets (MQL → SQL → Opportunity → Closed Won)
• Partner with Sales to hit coverage ratios and drive pipeline velocity
• Present monthly and quarterly pipeline performance directly to CRO & CFO
• Build forecasting and attribution models that clearly connect marketing activity to revenue
• Architect and own the integrated demand engine—across paid, organic, partner, and emerging channels
• Develop and execute multi-channel acquisition campaigns that deliver quality at volume
• Lead the monthly promotion and campaign calendar, ensuring alignment with Sales, Product, and CX
• Manage agency and platform partners with clear ROI accountability
• Optimize the lead nurture funnel through a strong lifecycle strategy
• Lead content marketing through blog strategy, events and webinars
• Oversee dedicated leads for Paid Growth and Organic Growth (SEO, content, lifecycle)
• Align closely with Sales leadership and SDR team to drive speed-to-lead, follow-up rigor, and feedback loops
• Create transparency between Sales & Marketing through weekly pipeline reviews
• Overhaul attribution and funnel visibility across Salesforce, Marketo, and Iterable
• Implement a reliable lead scoring model to prioritize quality
• Audit and optimize the Martech stack to ensure scalability and automation

Head of Marketing

Account Manager

• Design and execute a comprehensive partnership strategy that aligns with ChowNow’s revenue goals and mission to serve local restaurants.
• Build, manage, and develop a high-performing partnerships team focused on acquisition, enablement, and ongoing partner success.
• Establish and own KPIs for partner-influenced revenue, tracking performance across referral, channel, and integration partners.
• Collaborate closely with Sales, Product, Marketing, and Customer Success to ensure partnerships are integrated into broader GTM efforts.
• Develop frameworks, playbooks, and incentive programs to ensure partners are equipped to drive high-quality referrals and co-selling opportunities.
• Represent ChowNow in strategic partner conversations, negotiations, and executive-level engagements.
• Identify new partnership categories (e.g., POS, hospitality tech, restaurant distributors) and lead market entry efforts with strategic allies.

Vice President – Partnerships

Product Manager

• Own the consumer products processing $2B+ in annual transactions
• Drive conversion improvements that directly impact 20,000+ restaurant partners
• Build the loyalty and retention systems that combat the commoditization of food delivery
• Launch innovative payment methods that reduce friction and expand accessibility
• Create discovery experiences that help diners explore local cuisines
• Define how independent restaurants can compete through superior ordering experiences
• Work on products that preserve local food culture and community

Senior Product Manager, Diner Experiences

Cloud Engineer

• Lead a team of DevOps and Security Engineers focused on building systems to support ChowNow's strategies and scale
• Shape product, software architecture, development processes, and engineering culture
• Launch reliable and stable products and support initiatives to continuously improve user experience
• Motivate, mentor, and provide constructive feedback and growth opportunities to team members
• Develop technology roadmaps emphasizing infrastructure as code, security, and release engineering
• Coach team on delivering features and capabilities for production applications
• Review product requirements and design documents, perform code reviews, and weigh in on implementation choices
• Collaborate with Engineering Leadership, Product, and Design; support cross-functional teams for consistent engineering practices
• Drive compliance efforts (e.g., PCI-DSS, SOC2) and participate in incident response and threat detection efforts
• Report to the Chief Technology & Product Officer and manage a team of approximately 5 engineers

Engineering Manager, Cloud Infrastructure and Security

Engineering Manager

• Lead a team of data and AI/ML engineers focused on building systems that fuel product-led growth strategies
• Help launch reliable and stable products and support new initiatives to continuously improve user experience
• Shape product, software architecture, development process, and engineering culture
• Motivate, encourage and lead team members; provide career guidance and performance reviews
• Influence new features while tackling engineering-driven initiatives to scale the platform
• Report to the Chief Technology & Product Officer and manage a team of 3-4 engineers
• Collaborate with Engineering Leadership, Product, and Design; join stand-ups, sprint planning, grooming
• Drive team towards regular cadence of building and releasing data and ML products at scale
• Coach team on building and delivering new data & ML features and capabilities natively in customer-facing applications
• Review product requirements and design documents, perform code reviews, and weigh in on implementation choices
• Collaborate on defining high-level technology roadmap addressing tech debt and product roadmap
• Lead evolution of software development process and practices for Data & ML domains
• Support and collaborate with cross-functional teams to ensure consistent application of engineering practices

Engineering Manager, Data & AI

Machine Learning Engineer

• ABOUT US: ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms.
• We support over 20,000 restaurants across North America, helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees. Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash.
• Founded in 2012, we’ve navigated rapid growth and transformation—from startup roots through the pandemic boom—and are now beginning an exciting new era under our CEO, Kanika Soni. As we evolve with new leadership and cutting-edge tools, we’re deepening our commitment to helping local restaurants thrive in the digital economy.
• About the Position:
• ChowNow’s Engineering Team has built a modern platform to enable restaurants to streamline their online ordering processes and create a strong digital brand. Our “quality product first” approach to engineering contributes to our success and brand recognition. We’ve reached the time when we need to grow and scale our engineering team to meet the demand of the many exciting new products and features on our roadmap.
• As the Senior AI/ML Engineer, you'll lead the design, development, and deployment of cutting-edge ML and Generative AI solutions in our customer-facing products. In this role, you'll be instrumental in building recommendation systems, generating insights and creating agentic workflows
• Reports to a Senior Engineering Manager; No Direct Reports
• This is a remote role based in the United States. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages.
• WHAT WE LOVE ABOUT YOU:
• You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.
• You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.
• You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.
• You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.
• WHAT SUCCESS LOOKS LIKE: