ChowNow

Technical Program Manager

• Partner with the Engineering Managers to plan product expansion roadmaps for platform engineering.
• Lead end-to-end planning and delivery for complex cross-functional programs with clear goals, timelines, owners, and success metrics.
• Partner with Principal Engineers, Staff Engineers, and senior engineering leadership to develop plans to scale our systems and services, and in some cases - help break our monolithic backend into multiple services.
• Build and maintain program plans, RAID logs, status updates, and executive-ready communication materials.
• Build consensus and deliver high-value outcomes.
• Develop project plans across teams as needed within the Product and Engineering department (DevOps, IT, Product, Engineering, and QA), as well as cross-functional teams extending throughout the company.
• Partner with project-specific stakeholders throughout the company to capture details and perform successful change management with third-party development partners.
• Utilize lifecycle data to proactively raise risks and trade-off decisions to key stakeholders. Actively mitigate these with scope control and resourcing.
• Identify and resolve all cross-organizational dependencies and potential blockers.
• Ensure all status materials and roadmap documents are compiled, aggregated and complete and remain well-maintained.
• Drive improvement and iteration on the platform engineering roadmap.
• Facilitate iteration planning, progress tracking, retrospectives and reporting.
• Develop key metrics to track the effectiveness of the distribution of work to third party partners.

Senior Technical Program Manager – Platform

Customer Support

• Managing escalated restaurant partner issues that require experienced judgment and a solutions-first mindset
• Handling retention conversations with partners who are at risk of canceling, using empathy and product knowledge to find a path forward
• Supporting account-focused needs including add-on services, account information updates, and platform questions
• Communicating with partners across phone, chat, and email

Customer Support Representative

Outside Sales

• As a Territory Manager you will have an opportunity to be a key strategic contributor selling to independent restaurants in person.
• You will gain invaluable experience and have the chance to showcase your acquired knowledge.
• You will take ownership of revenue generation, turn qualified leads into opportunities, and manage your pipeline.
• You will work to qualify and establish a book of business from partner and inbound leads while also developing an outbound and referral strategy to close new sales opportunities.
• You will constantly be collaborating with your peers and manager to become proficient in our Value Selling sales methodology that allows you to create awareness with your prospects, demonstrating that you are a thought leader in the restaurant technology space, so you can help restaurateurs improve their business by using the ChowNow platform.
• This position requires the right combination of grit, curiosity, and the drive to help small business owners with their daily challenges.
• This position requires 45% travel within the market and a reliable means of transportation.

Territory Sales Manager

Product Marketing

• Evolve ChowNow’s product marketing strategy, frameworks, and operating model
• Set portfolio-level positioning and messaging direction across products and packages
• Partner with and support the Product Marketing Manager on launch execution and ongoing initiatives
• Own go-to-market planning for major upcoming releases
• Establish scalable launch playbooks, templates, and best practices in partnership with Enablement
• Define and maintain core narratives, value propositions, and competitive positioning
• Partner with Product to shape roadmap framing, validation, and market readiness
• Translate product capabilities into outcome-driven messaging for restaurant owners and prospects
• Partner with Sales and RevOps on enablement, adoption, and pipeline impact
• Collaborate with Lifecycle, Content, and CRO/Web on integrated storytelling and activation
• Lead competitive intelligence, win/loss insights, and market research
• Establish reporting to measure launch performance, adoption, and revenue contribution
• Serve as a senior marketing voice in cross-functional planning and prioritization

Senior Manager, Product Marketing

Revenue Operations

• The Revenue Operations Manager is responsible for designing, scaling, and optimizing the end-to-end revenue engine across Sales, Partnerships, Marketing, and Customer Success.
• This role owns GTM systems, data, process, forecasting, and performance management to drive predictable revenue growth and operational efficiency.
• In this role, you will create and implement high quality reporting and insights to advise our internal stakeholders to make data-driven decisions.
• This role partners closely with Sales, Enablement, Partnerships, and Finance to ensure alignment across strategy, execution, and measurement while building scalable infrastructure for growth.
• This role is for a self-starter and problem solver with incredible ability to influence our organization and work cross-functionally with nearly all teams.
• We’re looking for a team player, who can think quickly on their feet, and navigate a rapidly growing organization to get things done at high velocity and with superb quality.
• This role reports directly to the Head of Revenue Operations and will not have any direct reports.