ChowNow

Revenue Operations

• The Revenue Operations Manager is responsible for designing, scaling, and optimizing the end-to-end revenue engine across Sales, Partnerships, Marketing, and Customer Success.
• This role owns GTM systems, data, process, forecasting, and performance management to drive predictable revenue growth and operational efficiency.
• In this role, you will create and implement high quality reporting and insights to advise our internal stakeholders to make data-driven decisions.
• This role partners closely with Sales, Enablement, Partnerships, and Finance to ensure alignment across strategy, execution, and measurement while building scalable infrastructure for growth.
• This role is for a self-starter and problem solver with incredible ability to influence our organization and work cross-functionally with nearly all teams.
• We’re looking for a team player, who can think quickly on their feet, and navigate a rapidly growing organization to get things done at high velocity and with superb quality.
• This role reports directly to the Head of Revenue Operations and will not have any direct reports.

Senior Revenue Operations Manager

Account Manager

• Owning gross and net revenue retention across ChowNow's restaurant base, building a predictable, forecastable retention and expansion engine that leadership can plan against.
• Leading and developing a team of managers and individual contributors, building the coaching, capability, and structure needed to scale Account Management as ChowNow grows.
• Building and operationalizing the renewal motion for annual contracts (proactive outreach, negotiation, uplift) and the retention motion for monthly customers (engagement, adoption, downgrade prevention).
• Designing and deploying cross-sell and upsell plays mapped to ChowNow's product suite — including qualification criteria, talk tracks, and rep enablement to support expansion opportunities consistently.
• Building and maintaining an account health framework that flags at-risk customers early, triggers consistent save motions, and reduces churn across both annual and monthly populations.
• Driving measurable lifts in product adoption and value realization in partnership with Marketing, Product, and Lifecycle teams.
• Running a weekly forecast cadence covering renewals, churn risk, and expansion pipeline; deliver against forecast with the discipline and accuracy leadership can rely on.
• Surfacing the top systemic drivers of churn and downgrade to the executive team, with a prioritized cross-functional remediation roadmap spanning Product, Onboarding, Pricing, and Support.
• Partnering closely with Sales, Marketing, Product, Finance, and Billing to align on customer lifecycle ownership, expansion handoffs, and retention strategy.
• Delivering a comprehensive Account Management strategy — covering NRR, GRR, churn, expansion, and adoption — with quarterly targets and the operating plan to hit them.

Director, Account Management

• Partner with CX leadership (Account Management + Support) to identify performance gaps and define enablement priorities aligned to business goals (retention, expansion, CSAT, resolution time)
• Build and execute a quarterly enablement roadmap spanning onboarding, product enablement, and skill development
• Partner with Account Management leadership to strengthen customer engagement, retention strategies, and expansion conversations
• Design and deliver onboarding and ever-boarding programs for Account Managers and Support reps (e.g., account growth, renewal management, ticket handling, customer communication) to accelerate time-to-productivity
• Develop scalable assets—playbooks, talk tracks, guides, and SOPs—and own CX content strategy across tools (e.g., Guru, Lessonly), establishing governance for creation, review, and ongoing audits so teams have centralized access to accurate, up-to-date resources
• Partner with Product and PMM on new product launches so CX teams can support, position, and troubleshoot effectively; build net-new programming as business initiatives arise
• Partner with CX leadership to define and track success metrics for enablement programs (time-to-productivity, CSAT, resolution time, retention, expansion)
• Leverage tools (e.g., Outreach, TalkDesk, PlanHat, QA tools, ticketing systems) to assess performance and surface coaching opportunities
• Continuously iterate on programs based on data, feedback, and business outcomes

Revenue Enablement Program Manager, Client Experience – CX

Outside Sales

• As a Territory Manager you will have an opportunity to be a key strategic contributor selling to independent restaurants in person.
• You will gain invaluable experience and have the chance to showcase your acquired knowledge.
• You will take ownership of revenue generation, turn qualified leads into opportunities, and manage your pipeline.
• You will work to qualify and establish a book of business from partner and inbound leads while also developing an outbound and referral strategy to close new sales opportunities.
• You will constantly be collaborating with your peers and manager to become proficient in our Value Selling sales methodology that allows you to create awareness with your prospects, demonstrating that you are a thought leader in the restaurant technology space, so you can help restaurateurs improve their business by using the ChowNow platform.

Senior Revenue Operations Manager

Director, Account Management

Revenue Enablement Program Manager, Client Experience – CX

Territory Sales Manager, NYC