ChowNow

Revenue Operations

• The Revenue Operations Manager is responsible for designing, scaling, and optimizing the end-to-end revenue engine across Sales, Partnerships, Marketing, and Customer Success.
• This role owns GTM systems, data, process, forecasting, and performance management to drive predictable revenue growth and operational efficiency.
• In this role, you will create and implement high quality reporting and insights to advise our internal stakeholders to make data-driven decisions.
• This role partners closely with Sales, Enablement, Partnerships, and Finance to ensure alignment across strategy, execution, and measurement while building scalable infrastructure for growth.
• This role is for a self-starter and problem solver with incredible ability to influence our organization and work cross-functionally with nearly all teams.
• We’re looking for a team player, who can think quickly on their feet, and navigate a rapidly growing organization to get things done at high velocity and with superb quality.
• This role reports directly to the Head of Revenue Operations and will not have any direct reports.

Revenue Operations Manager

Sales

• Leading, coaching, and developing a team of SMB Account Executives in a high-velocity sales environment
• Driving consistent performance against weekly, monthly, and quarterly revenue target
• Running effective 1:1s, pipeline reviews, forecast calls, and live call coaching
• Maintaining accurate forecasting within ±15% variance through disciplined pipeline management
• Partnering closely with Revenue Enablement to identify skill gaps and deliver targeted training
• Collaborating with Revenue Operations on process optimization, tooling, and reporting
• Hiring, onboarding, and ramping top-performing sales talent
• Ensuring strong Salesforce hygiene and data integrity to maximize conversion and productivity
• Building and sustaining a high-performance, high-accountability team culture

Sales Manager, SMB

Financial Planning and Analysis

• Complete our ChowNow onboarding (Ramp Camp) where you’ll learn the ins and outs about ChowNow and our products
• Learn the basics of our chart of accounts structure and start reviewing and entering vendor invoices, collecting credit card receipts, and assisting with processing of employee expense reimbursements
• Act as a primary point of contact for our Victoria office space, coordinating and tracking parking validations as needed, ensuring access and facilitating room bookings, and troubleshooting onsite issues or facility concerns
• Enter daily cash and corporate card transactions to reconcile bank and book balances.
• Begin managing customer billing activities, including performing audit procedures between Stripe, Corpa (back-end), Core (front-end) and responding to billing inbox requests for cancellations and support.
• Manage incoming mail scans and ensure proper digital filing and document organization
• Begin understanding and preparing other recurring journal entries and monthly reconciliations
• Facilitate tracking, calculating, recording, and processing of employee and affiliate commissions payouts
• Perform monthly billing audits between parent and subsidiary entities and ensure accurate invoicing for intercompany subscription services
• Begin assisting with compliance activities, including sales and payroll tax filings and remittances and providing support and schedules for ad-hoc audit requests as needed
• Interface with outside departments in regards to questions around transactions and account inquiries
• Own all monthly recurring journal entries and reconciliations in conjunction with the US team
• Take charge of the financial reporting process including review of the month-to-month Income Statement variances and assisting in preparation of financial statements to be sent to banking partners.
• Work with the Senior Accounting Manager to document policies and procedures as well as brainstorm improvements to current day operations
• Help improve financial workflows by identifying and implementing process efficiencies

Financial Operations Specialist

Email Marketing Manager

• Owning the execution and optimization of B2B email programs that drive pipeline and revenue, measured by MQL, SQL, and Closed Won attribution
• Building and optimizing prospect nurtures and sales enablement email programs aligned with Demand Gen and Sales priorities
• Executing post-activation lifecycle nurtures to support product adoption, engagement, and retention in partnership with Lifecycle and Product Marketing
• Translating lifecycle strategy and campaign priorities set by the Director of Lifecycle Marketing into scalable email and automation programs
• Managing campaign builds, QA, deployment, testing, and optimization across Marketo and Outreach
• Supporting B2B2C email needs as required, with working knowledge of Iterable and ActiveCampaign
• Developing segmentation, personalization, and suppression strategies using CRM and product data
• Monitoring performance and report on engagement, conversion, and revenue impact, surfacing insights and recommendations

Email Marketing Specialist

Marketing

• Owning B2B lifecycle strategy and roadmap across nurture, onboarding, activation, retention, and expansion
• Building and optimizing multi-stage nurture and retention programs across email, push, SMS, and in-app channels with clear segmentation and trigger logic
• Creating cross-sell, upsell, referral, and win-back programs that increase net revenue retention (NRR)
• Driving MQL → SQL → Closed Won performance from lifecycle programs in tight partnership with CX, Sales, and RevOps
• Leading post-close and post-activation lifecycle motions that improve speed-to-value, engagement, and renewal
• Managing an Email Marketing Specialist for ChowNow; set standards for planning, execution, testing, and QA
• Partnering with Content on lifecycle messaging and assets across channels
• Partnering with CRO & Website Manager to improve conversion and activation flows connected to lifecycle journeys
• Partnering with Finance to quantify CAC, payback, LTV, and NRR impact; report results weekly and quarterly with clear recommendations for scaling

Revenue Operations Manager

Sales Manager, SMB

Financial Operations Specialist

Email Marketing Specialist

Senior Manager, Lifecycle Marketing