Associate Analyst, Endpoint Support
Children's Mercy Kansas City
VoIP
Endpoint Support Analyst
Children's Mercy Kansas City
full-time
Posted on:
Origin: • 🇺🇸 United States • Kansas, Missouri
Visit company websiteSalary
💰 $26 per hour
Job Level
Mid-LevelSenior
Tech Stack
VoIP
About the role
- Provide advanced Tier 2 technical support for endpoints including desktops, laptops, tablets, VoIP phones, and peripherals
- Install, configure, and maintain Endpoints, Printers, and other desktop computing components
- Install approved organizational applications, resolve installation issues, and provide impact communication
- Perform meticulous validation of new hardware to ensure a flawless user experience
- Maintain system stability and actively identify potential areas of improvement
- Contribute to, review, and validate knowledge base articles and documentation
- Serve as a dedicated resource for organizational project work and collaborate across support tiers
- Communicate accurately and timely across support tiers; participate in weekend rotations (dayshift onsite)
Requirements
- Bachelor's Degree (Preferred) and 3-5 years' experience in customer service and/or Technical Support
- High School diploma or equivalent and 7 or more years' experience in customer service and/or Technical Support may be accepted in lieu of a degree
- CompTIA A+ certification Preferred
- CompTIA N+ certification Preferred
- CompTIA S+ certification Preferred
- Microsoft Technology Associate (MTA) Preferred
- Apple Certified Macintosh Technician (ACMT) Preferred
- Willingness to receive seasonal influenza vaccine as a condition of employment
- Must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005
- Ability to supply immunization records as proof of vaccination
- Drug screen will be performed upon hire
- Background investigation and references may be required
