Senior IT Specialist
BioCatch
AzureCloudJamfVMware
Senior Analyst, Endpoint Support
Children's Mercy Kansas City
full-time
Posted on:
Origin: • 🇺🇸 United States • Kansas, Missouri
Visit company websiteSalary
💰 $28 per hour
Job Level
Senior
Tech Stack
JamfVoIP
About the role
- Serves as the operational team lead and oversees day-to-day operations, analyzing and reviewing the department's workload.
- Acts as the final internal escalation point, ensuring efficient troubleshooting and repair solutions before escalating to the next support tier.
- Oversees final review of all support documentation and provides approval, ensuring relevance and usefulness post-project implementation.
- Actively addresses emerging support trends and leads the team on major incident calls.
- Provides guidance and expertise to team members around Tier 2 technical support for endpoints including desktops, laptops, tablets, VoIP phones, and other associated peripherals.
- Provides expert troubleshooting, knowledge, and guidance to peers for organizational applications used by end users at Children's Mercy.
- Leads the day-to-day administration and maintenance of Endpoint hardware and software systems.
- Represents and leads the department in organizational project work.
- Crafts knowledge base articles and documentation related to implemented or newly discovered items.
- Provides training, reviews and audits departmental work for accuracy.
Requirements
- Bachelor's Degree (Preferred)
- 5-7 years experience
- OR High School diploma, or equivalent, and 10+ years of experience in customer service, technical support, or other similar roles may be accepted in lieu of degree.
- CompTIA A+ certification Preferred
- CompTIA N+ certification Preferred
- CompTIA S+ certification Preferred
- Microsoft Technology Associate (MTA) Preferred
- Microsoft 365 Certified: Fundamentals Preferred
- Apple Certified Support Professional (ACSP) Preferred
- Jamf Certified Associate Preferred
- This is a technical position requiring both a firm basic education and experience in the field.
- Advanced problem-solving skills.
- Seasonal influenza vaccine is a condition of employment; new employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005.
- If selected, you will be asked to supply your immunization records as proof of vaccination.
- A personal interview, formal education and training, previous work experience, references and a criminal background investigation are factors used to select candidates.
- A drug screen will be performed upon hire.
- Ability to maintain professional relationships with fellow employees, patients, parents and visitors.
