Technical Artist
Airship Interactive
Onboarding Manager
Chief of Staff Network
contract
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $65 per hour
Job Level
Mid-LevelSenior
About the role
- Drive member engagement and time-to-value in the early days of membership as well as upon membership renewal through effective and thorough onboarding
- Host a high volume of tailored 1:1 onboarding sessions and training to help members achieve their goals with our web, mobile, and IRL products
- Leverage data, member feedback, and past experiences to help identify areas of opportunity across Chief services, onboarding processes, and educational resources
- Partner with the Member Success Managers to ensure that each Chief member feels supported and heard; create and align on standard operating procedures to make member data visible and accessible across teams
- Test, collect feedback on, and iterate on onboarding playbooks and continuously look for ways to improve the efficiency and effectiveness of the team’s processes
- Support strategy development in collaboration with leadership and in lockstep with the Membership and Member Success Managers
- Manage a high volume of calls, emails, and virtual meetings for a large, rolling pipeline
- Responsible for achieving quarterly KPIs and delivering high-quality, tailored training and tactical support to set members up for success
Requirements
- Self-starter with a proven track record of exceeding goals such as revenue targets, internal KPIs (Key Performance Indicators) or SLAs (Service Level Agreements)
- Creative problem solver who is confident leading complex conversations
- Excellent written and verbal communication skills; ability to present, influence and forge relationships at all levels, including senior executives
- Adaptable change champion who thrives in fast-paced, ever-evolving work environments
- Strategic thinker who can balance representing/advocating for both Chief and the member
- Team player with a passion for the Company’s mission — to change the face of leadership
- Willingness/ability to work a hybrid schedule with three days a week in the office (New York)
- Comfortable hosting a high volume of tailored 1:1 onboarding sessions and managing a large, rolling pipeline of calls, emails, and virtual meetings
- Ability to leverage data, member feedback, and past experiences to identify areas of opportunity and improve onboarding processes
- Experience testing, collecting feedback on, and iterating on onboarding playbooks
