Loan Officer – Call Center
Mountain America Credit Union
Service Team Coordinator – Inbound Call Center Agent
ChenMed
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Operating in a call center environment, receives inbound and makes outbound customer service calls related to patient scheduling, and other general inquiries.
- Responds to patient inquiries based on the ChenMed core model for care.
- Escalates issues/concerns as appropriate.
- Documents interactions using web-based technology.
- Maintains business relationship by providing prompt and accurate service to promote loyalty.
- Interacts and collaborates with team members across multiple departments to promote VIP customer service and patient interactions.
- Performs other duties as assigned and modified at manager’s discretion.
Requirements
- High school diploma or GED equivalent required
- A minimum of 1 year of customer service experience required; in a call center or similar environment, a plus
- Experience with web-based customer relationship management systems
- Exceptional verbal communication skills including active listening
- Excellent organizational and multi-tasking skills
- Spoken and written fluency in English; bilingual a plus (Spanish, Creole, Vietnamese preferred)
Benefits
- Great compensation
- Comprehensive benefits
- Career development and advancement opportunities
- Work-life balance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer service experienceweb-based technologycustomer relationship management systems
Soft skills
verbal communicationactive listeningorganizational skillsmulti-taskingcollaboration
Certifications
high school diplomaGED equivalent
