Loan Officer – Call Center
Mountain America Credit Union
Bilingual Patient Success Associate – Call Center, Part-Time, English/Spanish
Luna Physical Therapy
part-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Florida, Idaho, Kentucky, Mississippi, Missouri, Montana, New Jersey, Ohio, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $17 per hour
Job Level
JuniorMid-Level
About the role
- Provide bilingual patient support (English/Spanish) for scheduling, reschedules, and cancellations.
- Provide patient support for scheduling, reschedules, and cancellations.
- Process medical record requests accurately and efficiently.
- Manage care plan adjustments, including transfers or patient loss coordination.
- Navigate multiple systems to update records and communication preferences.
- Collaborate with therapists and internal teams to resolve patient escalations.
- Deliver clear, empathetic communication and excellent service.
- Use ticketing tools to escalate complex issues appropriately.
- Maintain compliance, accuracy, and detailed documentation in all interactions.
Requirements
- Fluency in English and Spanish (required).
- High school diploma or equivalent.
- 0–1 year of experience in customer service, healthcare, or administrative roles (healthcare experience preferred).
- Excellent written and verbal communication skills.
- Strong attention to detail and organizational ability.
- Comfort working in a fast-paced, metrics-driven remote environment.
- Previous experience with high volume call handling.
- Empathetic, reliable, and team-oriented mindset.
- Availability to work part-time, consistently within assigned hours.
Benefits
- Part time hours - Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance.
- A fun collaborative and supportive work environment with a fast-growing, innovative company.
- Realistic growth opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
bilingual supportmedical record processingcare plan managementticketing toolsdocumentation accuracy
Soft skills
communicationempathyattention to detailorganizational abilityteam-oriented mindset
Certifications
high school diploma
