Check Commerce

Customer Success Manager

• Operate CRM platforms, ensuring correct segmentation of the customer base;
• Schedule and set up email, SMS, and WhatsApp campaigns;
• Create and monitor campaign performance reports, proposing continuous improvements;
• Monitor and analyze KPIs to optimize customer communication and engagement;
• Support the planning and execution of relationship and loyalty initiatives;
• Track and execute the Sending Calendar;
• Collect information to assemble weekly reports and the monthly consolidated report;

CRM Assistant