Check Commerce

Ecommerce

• Enterprise Management: Manage a portfolio of medium to high-complexity accounts, ensuring clear, seamless communication;
• Single Point of Contact: Translate the client's business needs into clear technical requirements for the internal team;
• Governance: Lead follow-up rituals and drive the preparation and presentation of QBRs (Quarterly Business Reviews);
• Data Intelligence: Monitor performance metrics (sales, conversion, operational efficiency) to diagnose bottlenecks and optimize ROI;
• Technical Consulting: Facilitate architecture and roadmap decisions, mediating trade-offs between client desires and technical feasibility;
• Orchestration: Synchronize deliveries from Development, Performance, and Architecture teams with agreed deadlines;
• Opportunities: Monitor hours utilization to proactively suggest new services or scope expansions that accelerate results;
• Risk Mitigation: Identify warning signs or operational dissatisfaction to act preventively against churn.

E-commerce Success Manager